Qureos Mentor

Crate & Barrel

Crate & Barrel is an industry-leading home furnishings specialty retailer founded in 1962. The company offers a range of products through its brands, including Crate & Barrel, Crate & Kids, CB2, and Hudson Grace. With a focus on omnichannel retail, Crate & Barrel enhances the customer experience by providing inspired living solutions across various platforms. The company operates over 100 stores in the U.S. and Canada and has international franchise locations in nine countries, employing approximately 7,500 associates.

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 The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.
 
 
 
 
 A day in the life as a Design Coordinator...
 
 
 
 
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 Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
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 Own the organization and replenishment of sales aids.
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 Conduct post-purchase customer outreach
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 Support Designers and Leaders by managing pipeline activities and in-store events
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 Assist customers on the floor and pass them off to Designers as appropriate
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 Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
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 Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
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 Act as the point person and maintain partnerships with CDST and B2B departments
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 Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
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 Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
 </li>
 <li>
 Assist Designers with in-home and in-store consultations
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 Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
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 Support store training and education on design services to drive a clear understanding of design services and offerings
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 Support large-scale projects as assigned.
 
 
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 What you'll bring to the table...
 
 
 
 
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 Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
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 Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
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 Ability to stay up to date on market trends
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 Ability to be an agent of change and shift quickly as our business evolves
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 Proven track record of building long-lasting relationships with customers
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 Interpersonal skills; team player
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 Strong organizational skills
 
 
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 What you'll bring to the table...
 
 
 
 
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 1+ years of relevant experience in Retail or Customer Service
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 Experience organizing events
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 Proficient in Google platforms, virtual communication, and appointment management systems
 
 
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Design Coordinator

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 Crate and Barrel Designers are passionate about helping customers envision possibilities with the latest home design trends. They build meaningful, long-term relationships by using their knowledge to guide customers in furnishing anything from an entire home to a single accent piece. Skilled across a range of design styles&mdash;from classic to contemporary&mdash;Designers utilize digital tools and technology during in-store and in-home consultations to bring customer visions to life. In this role, you will drive sales and customer engagement by promoting programs, leveraging leads, and maintaining an active presence on the salesfloor. You will conduct customer outreach, develop design packages to brand standards, and ensure timely follow-up. Maintaining operational excellence through impeccable product presentation and careful use of tools and technology is essential, as is collaborating with store and design teams to support business goals. This role offers a creative, rewarding career path for those passionate about home interiors and thriving in a team-oriented, competitive environment.
 
 
 
 
 A day in the life as a Designer...
 
 
 
 
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 Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers
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 Create elevated designs for customers using the preferred design tools to create moodboards, 2D &amp; 3D floor plans, product lists and customer presentations
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 Lead design consultations in person (in-store or in-home) or via email, phone and virtual
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 Deliver projects in a timely manner and within determined timelines
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 Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog
 </li>
 <li>
 Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends
 </li>
 <li>
 Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills
 </li>
 <li>
 Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc)
 </li>
 <li>
 Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service
 </li>
 <li>
 Support store training and educating on design services, to drive a clear understanding of design services and offerings
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 Develop new and lasting relationships with customers through networking and clienteling
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 Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
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 Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs
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 Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning
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 Ability to stay up to date on current design trends
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 Ability to be an agent of change and shift quickly as our business evolves
 
 
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 </ul>
 
 
 We'd love to hear from you if you have&hellip;
 
 
 
 
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 Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
 </li>
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 Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
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 Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
 </li>
 <li>
 Ability to stay up to date on current design trends
 </li>
 <li>
 Proven track record of building long-lasting relationships with customers
 
 
 </li>
 </ul>
 
 
 We'd love to hear from you if you have&hellip;
 
 
 
 
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 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
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 Experience working one on one with clients and recommending solutions
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 Proficient in Google platforms, virtual communication, design tool experience preferred
 
 
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Designer

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 The Social Media Marketing Coordinator provides operational and administrative support in the execution of Crate &amp; Barrel and Crate &amp; Kids social media content. A dynamic, high-volume role designed for a proactive multitasker who thrives in a fast-paced environment at the intersection of design, retail, and digital trends. This person helps bring the brands to life by assisting with community management, engagement, and influencer logistics. The Coordinator works under the direction of the Social Media Manager to facilitate social strategies, content production, and influencer partnerships.
 
 
 
 A day in the life as a Social Media Marketing Coordinator...
 
 
 
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 Assist with daily community management for Crate &amp; Barrel and Crate &amp; Kids, including the technical scheduling of posts and monitoring real-time interactions to identify trends for the broader team.
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 Help maintain community management standards and escalation logs, partnering with Customer Service to ensure inquiries are routed to the correct departments.
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 Assist in the management of monthly social content calendars by scheduling and transferring approved outlines into the creative development process and utilizing scheduling platforms for final posting.
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 Support the collection of data for always on monthly, campaign, and influencer reporting to help the team track performance against key KPIs.
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 Support the curation of a library of on-brand User Generated Content (UGC) by identifying potential assets and managing the rights-request process.
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 Execute social media tactics as directed, including coordinating social sweeps, social gifting logistics, and daily post deployment to grow external communities.
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 Provide administrative support for influencer projects, including vendor setup, contract redlines, invoice processing, payment tracking, and ensuring influencers are vetted and authenticated in brand creator platforms such as Creator IQ and Skeepers
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 Support the ideation and production of creative content by coordinating product/prop logistics.
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 Act as a collaborative member of the social team by monitoring industry trends and sharing relevant updates with the internal team to influence best in class social first creative.
 
 
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 What You&rsquo;ll Bring To The Table&hellip;
 
 
 
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 Comfortable navigating all primary social platforms: Instagram, Pinterest, Facebook, X (Twitter), YouTube, and Snapchat. Knowledge navigating social listening tools such as Creator IQ, Dash Social, ShopMy and ability to become expert in platform features.
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 Ability to brainstorm ideas and share best practices that drive brand sentiment and engagement.
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 Exceptional verbal and written communication skills with a high level of accuracy in data entry and scheduling.
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 Strong time management skills with the ability to support multiple projects simultaneously.
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 Ability to follow directions and pivot tasks in a fast-paced, deadline-driven environment.
 
 
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 We&rsquo;d love to hear from you if you have&hellip;
 
 
 
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 2 years of experience in social media marketing (agency or client-side).
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 Bachelor&rsquo;s degree in Marketing, Communications, or a related field.
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 Experience interacting with customers via branded social media channels.
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 Professional writing experience with a keen eye for brand voice.
 
 
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Social Media Marketing Coordinator

Join Crate & Barrel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crate & Barrel

About Company

Design Coordinator

Designer

Social Media Marketing Coordinator