Qureos Mentor

Crawford & Company

Crawford & Company has been a leader in the insurance and risk management industry for over 80 years, focusing on innovative solutions and a commitment to people. They provide a comprehensive range of services including loss adjusting, third-party administration, and managed repair, ensuring effective claims management and customer satisfaction. With a global presence and expertise across various sectors, Crawford is dedicated to helping clients restore and rebuild after losses, leveraging technology and specialized knowledge to optimize claims processes.

<div>Investigate, evaluate, negotiate, and settle moderate difficulty type claims; takes appropriate action to achieve results that have a positive impact on profitability. Settle claims for assigned lines of business promptly and equitably under general supervision.<ul><li>
Receives claim assignment, confirms policy coverages and directs acknowledgement of claims.</li><li>
Interprets and makes decisions using independent judgment on moderate difficulty claims and policy coverages and determines if coverages apply to claims submitted.</li><li>
Investigates, evaluates, negotiates and adjudicates first and third party claims to determine validity and verify extent of damage by telephone contact with clients, claimants, witnesses or other parties as required.</li><li>
Analyzes claims activity and prepares reports for clients/carriers and management.</li><li>
Establish reserves, using independent judgment and expertise and authorizes payments within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements.</li><li>
Make settlement decisions promptly and equitably and issues company drafts in payments for claims within authority limits.</li><li>
Develops subrogation and third party recovery potential and follows reclaim procedures.</li><li>
Analyzes claims activities and prepares reports for clients, carriers and/or management. Participates in claim reviews</li></ul><ul>
<li>Bachelor's degree or equivalent experience required.</li>
<li>Comprehensive claims investigations/settling experience with 1-3 years experience in Claims or similar organization.</li>
<li>Ability to work independently while assimilating various technical subjects.</li>
<li>Good verbal and written communication skills.</li>
<li>Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.</li>
<li>Strong ability to identify, analyze and solve problems.</li>
<li>Effective interpersonal skills to be capable of dealing with external sources and all levels of employees.</li>
<li>Industry Designations: Preferred: IIA, AIC, AEI, and/or CPCU.</li>
<li>License Requirements: Per State or Jurisdictional requirements.</li>
</ul>
#LI-ET1
Why Crawford?

Because a claim is more than a number - it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

<ul><li>Competitive base pay</li>
</ul><ul><li>The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate&rsquo;s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
</li></ul><ul><li>Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.</li>
<li>We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:</li>
</ul><ul><li>Medical, Dental and Vision Plans
</li><li>Prescription Drugs
</li><li>HSA, HRA, and FSA Accounts
</li><li>Paid Holidays, Vacation and Sick Leave
</li><li>401(k) Retirement Plan
</li><li>Tuition Assistance
</li><li>Paid Parental Leave
</li><li>Supplemental Health Benefits 
</li></ul><div>Other Benefits currently available at no cost include:
</div><ul><li>Enhanced Mental Health Support
</li><li>Virtual Physical Therapy
</li><li>Caregiving Services
</li><li>Life Assistance Program
</li></ul>
<div><ul><li>The above information highlights some of the benefits currently available to eligible full-time employees.</li></ul>
</div>
<ul><li>Training programs that promote continuous learning and career progression while enhancing job performance.</li>
<li>Sustainability programs that give back to the communities in which we live and work.</li>
<li>A culture of respect, collaboration, entrepreneurial spirit and inclusion.</li>
</ul>
Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.</div><div></div>

Claim Examiner- Liability

<div>
 
 Job Description
 
 
 
 💼
 
 Ready to Make a Difference from the First Call?
 
 
 
 📞
 
 Be the Friendly Voice Customers Can Count On!
 
 
 
 Join Us as
 
 Contact Center Agent I &ndash; Remote Role | US
 
 
 
 
 What&rsquo;s in it for you?
 
 
 
 🔹
 
 Stay Connected:
 
 Answer incoming calls and assist customers with claim-related inquiries.
 
 
 🔹
 
 Own the Details:
 
 Accurately document information and maintain records across multiple systems.
 
 
 🔹
 
 Be Essential:
 
 Deliver exceptional customer service that helps keep the claims process moving smoothly.
 
 
 At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem&mdash;entry-level candidates are welcome!
 
 
 This is your chance to be part of the
 
 One Crawford family
 
 &mdash;where your work makes a real impact.
 
 
 ✨
 
 Ready to launch your customer service career? Apply today and help us restore lives!
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
 </li>
 <li>
 Creates claim files by entering initial loss report information into claim intake application.
 </li>
 <li>
 Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
 </li>
 <li>
 Responds to routine inquiries and directs other inquiries to appropriate resources.
 </li>
 <li>
 Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
 </li>
 <li>
 Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
 </li>
 <li>
 Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
 </li>
 <li>
 Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
 </li>
 <li>
 Recommends new and/or improved procedures to enhance the customer experiences.
 </li>
 <li>
 Maintains a favorable and positive working relationship with internal and external customers.
 </li>
 <li>
 Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
 </li>
 <li>
 Attains 90% rating or higher for Report Quality and Customer Service.
 </li>
 <li>
 Actively takes inbound calls for one or two lines of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel &amp; Word.
 </li>
 <li>
 Customer service experience or equivalent combination of education &amp; experience including inbound call center experience preferred.
 </li>
 <li>
 Ability to work in a team environment and/or independently.
 </li>
 <li>
 Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
 </li>
 <li>
 Good interpersonal skills.
 </li>
 <li>
 PC literate, including Microsoft Office products.
 </li>
 <li>
 Must be a competent typist.
 </li>
 <li>
 Strong customer service skills.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Why Crawford?
 
 
 Because a claim is more than a number - it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
 
 
 At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 
 
 We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
 
 
 
 Education
 
 
 
 When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
 
 
 <ul>
 <li>
 Competitive base pay
 
 
 </li>
 </ul>
 - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate&rsquo;s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
 
 
 <ul>
 <li>
 Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
 </li>
 <li>
 We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
 
 
 </li>
 </ul>
 - Medical, Dental and Vision Plans
 
 
 <ul>
 <li>
 Prescription Drugs
 </li>
 <li>
 HSA, HRA, and FSA Accounts
 </li>
 <li>
 Paid Holidays, Vacation and Sick Leave
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Supplemental Health Benefits
 
 
 </li>
 </ul>
 
 Other Benefits
 
 currently available at no cost include: - Enhanced Mental Health Support
 
 
 <ul>
 <li>
 Virtual Physical Therapy
 </li>
 <li>
 Caregiving Services
 </li>
 <li>
 Life Assistance Program
 </li>
 <li>
 The above information highlights some of the benefits currently available to eligible full-time employees.
 </li>
 <li>
 Training programs that promote continuous learning and career progression while enhancing job performance.
 </li>
 <li>
 Sustainability programs that give back to the communities in which we live and work.
 </li>
 <li>
 A culture of respect, collaboration, entrepreneurial spirit and inclusion.
 
 
 </li>
 </ul>
 Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
 
 
</div>

Contact Center Agent I

<div><div><div><div><div><div><div><div><div><div><div><div><div>Ready to Lead High-Exposure Claims Across a Region? 
 Be the Expert Who Guides Complex Losses and Mentors Teams! 
Join Us as Regional General Adjuster!
What&rsquo;s in it for you? 
 Lead Complex Losses: Handle high-value property and liability claims while determining coverage, liability, and estimated loss values. 
 Mentor &amp; Guide: Support and co-adjust with team members, sharing your expertise to elevate overall performance. 
 Drive Investigations: Collaborate with claimants, witnesses, and industry experts to ensure thorough, accurate claim evaluations. 
 Be a Trusted Authority: Present findings, serve as an expert witness when needed, and make strategic recommendations&mdash;including litigation when appropriate.
At Crawford, every claim represents a person and a community we help restore. As a Regional General Adjuster, your extensive industry experience, strong analytical skills, and leadership mindset will play a critical role in resolving complex claims and supporting team success across the region.
This is your chance to be part of the One Crawford family&mdash;where your expertise drives meaningful impact.
✨ Ready to lead complex claims and shape outcomes at a regional level? Apply today and help us restore lives! 
</div></div></div></div></div></div></div></div></div></div></div></div>Resolves complex commercial property losses generally in excess of $100,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; makes sales calls and presentations. The Regional General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling and catastrophe claims assistance.<ul>
<li>Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.</li>
<li>Ability to mentor adjusters and co adjusting losses with other staff.</li>
<li>Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.</li>
<li>Sets estimated loss values for clients.</li>
<li>Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford &amp; Company.</li>
<li>Communicates adjustment recommendations to appropriate parties after determining liability.</li>
<li>Recommends litigation when appropriate.</li>
<li>Presents evidence and serves as an expert witness at legal proceedings.</li>
<li>Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.</li>
<li>Maintains professional and technical knowledge through continuing education.</li>
<li>Makes sales calls to solicit new business.</li>
</ul><ul><li>Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.</li>
<li>Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.</li>
<li>Excellent knowledge of interpretation of insurance coverage, customs and practices.</li>
<li>Good verbal and written communication skills.</li>
<li>Excellent attention to detail.</li>
<li>Strong analytical and mathematical ability.</li>
<li>Strong organizational and interpersonal skills.</li>
<li>Basic computer knowledge.</li>
<li>Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.</li>
<li>A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.</li>
<li>Travel may be required during/outside of normal business hours when necessary.</li>
</ul>
#LI-CB3</div>

Regional General Adjuster

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 Consultative Analyst (Hybrid-Chicago)🌎
 
 
 
 We&rsquo;re seeking a data-driven, consultative professional who can translate insights into impactful business solutions and drive meaningful outcomes for our clients.
 
 
 
 This role offers a hybrid work environment and is part of our Chicago-based team. You&rsquo;ll have the opportunity to collaborate in person, build strong relationships, and benefit from hands-on mentorship as the team continues to expand.
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 📊 Deliver clear, compelling diagnostics and actionable insights
 
 
 💡 Recommend tailored solutions to improve client business processes
 
 
 🤝 Partner closely with clients to elevate performance and outcomes
 
 
 🚀 Contribute to a high-performing, results-driven analytics team
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 ✅ Strong Excel skills and confidence working with data
 
 
 🤖 Openness to leveraging AI tools for analysis and problem-solving
 
 
 📈 Curiosity, adaptability, and a continuous learning mindset
 
 
 🌟 A high-impact contributor who consistently raises the bar
 
 
 
 
 
 
 Impact
 
 
 
 Help elevate client performance while supporting the success of Broadspire&rsquo;s Consultative Analytics team.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Performs moderately complex client/prospect-specific claim program health assessments for the risk management, operations, and management levels. Surfaces cost mitigation opportunities and develops action plans with detailed solutions.
 </li>
 <li>
 Works with Account Executives and Sales Executives to build client-specific strategies that will lead to measurable success and build long-term preference with the buyer.
 </li>
 <li>
 Designs new and differentiated solutions we can offer to our clients, tests solutions/programs for benefits, and develops material to explain and promote solutions.
 </li>
 <li>
 Identifies new diagnostics and the tools to display those diagnostics
 </li>
 <li>
 Develops efficiencies, automation, and new tools.
 </li>
 <li>
 Understands how to effectively manage a complex audience (broker, Risk Manager, CFO) including leveraging sponsors and managing around anti-sponsors
 </li>
 <li>
 Upholds the Crawford Code of Conduct.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelors degree in Business or related field.
 </li>
 <li>
 1-3 years marketing/sales communication experience with the ability to sell ideas and concepts to management and customers.
 </li>
 <li>
 Capable of quickly learning new tools
 </li>
 <li>
 Excellent logic
 </li>
 <li>
 Familiarity with statistics
 </li>
 <li>
 Focused on solutions: employee is aware of roadblocks, but is continually applying creativity and a comprehensive approach to overcome road blocks.
 </li>
 <li>
 Highly organized thinking, writing and presenting so that key points are delivered powerfully and clearly to the right audience
 </li>
 <li>
 Capable of making arguments to unknown audiences (such as a CFO that is not at a meeting, but might view material or receive a second hand presentation from another party.)
 </li>
 <li>
 Drivers License
 </li>
 <li>
 Willingness to travel 2-5 nights per month
 </li>
 </ul>
 
 
 About Us
 
 
 
 Why Crawford?
 
 
 Because a claim is more than a number &mdash; it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community &ndash; one claim at a time.
 
 
 At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 
 
 We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
 
 
 When you accept a job with Crawford, you become a part of the One Crawford family.
 
 
 Our total compensation plans provide each of our employees with far more than just a great salary
 
 <ul>
 <li>
 Pay and incentive plans that recognize performance excellence
 </li>
 <li>
 Benefit programs that empower financial, physical, and mental wellness
 </li>
 <li>
 Training programs that promote continuous learning and career progression while enhancing job performance
 </li>
 <li>
 Sustainability programs that give back to the communities in which we live and work
 </li>
 <li>
 A culture of respect, collaboration, entrepreneurial spirit and inclusion
 </li>
 </ul>
 
 
 Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
 
 
</div>

Consultative Analyst

<div><div>️ Ready to Keep Estimates Accurate and Reliable? 
 Be the Expert Behind Every Quality Review!
Join Us as Estimate Reviewer III &ndash; Remote Role | US
What&rsquo;s in it for you? 
 Stay Precise: Review contractor estimates for technical accuracy and industry compliance. 
 Own the Details: Verify documentation, pricing, and proper use of Xactimate and Symbility. 
 Be Essential: Ensure proposed repairs align with construction standards and client requirements.
At Crawford, every claim represents a person and a community we help rebuild. As an Estimate Reviewer III, your construction or property adjusting experience, Xactimate Level 3 skills, analytical ability, and required IICRC MRS certification will drive accuracy at every step.
This is your chance to be part of the One Crawford family&mdash;where your expertise makes a real impact.
✨ Ready to elevate every estimate? Apply today and help us restore lives!
</div><ul>
<li>Performs quality assurance review of network contractor estimates.</li>
<li>Reviews network contractor repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair.</li>
<li>Verifies appropriate file documentation is included for completion of the review process.</li>
<li>Verifies appropriate use of estimating software and pricing database.</li>
<li>Verifies proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements.</li>
<li>Compiles specific estimate revision requests and interacts with network contractors (verbal and written) to obtain appropriate estimate corrections.</li>
<li>Reviews supplemental repair estimates received and completes secondary review process for technical accuracy and adherence to industry standards.</li>
<li>Document all review and assignment activity in XactAnalysis and internal systems where required.</li>
<li>Understands and comprehends multiple network programs, guidelines and requirements.</li>
<li>Provides quality control reviews and mentoring with Estimate Review staff.</li>
<li>Interacts with clients (verbal and written) for specific discussions relating to assignment activity.</li>
<li>Interact with District Managers for assistance with contractor compliance matters.</li>
<li>Develops and maintains thorough knowledge of XactAnalysis and Xactimate.</li>
<li>Develops and maintains thorough knowledge of Symbility.</li>
<li>Develops and maintains thorough knowledge of IICRC guidelines and complete WRT, ASD, and FSRT certification within 2 years.</li>
<li>Mentors new hires.</li>
<li>Mentor fellow reviewers on using Symbility, Xactimate, or handling mitigation and repair estimates.</li>
<li>Acts as a subject matter expert on estimate aspects or department programs as needed.</li>
<li>Upholds and projects the public image of the Company.</li>
<li>Participates in special projects or performs duties in other areas as requested.</li>
<li>Upholds the Crawford Code of Business Conduct and Ethics at all times.</li>
</ul><ul><li>IICRC MRS Certification is required.</li>
<li>Bachelor Degree preferred or minimum of six years experience in construction industry and/or in property adjusting.</li>
<li>Exhibits team leadership capabilities</li>
<li>Successful completion of IICRC training (WRT, ASD, and FSRT).</li>
<li>Successful completion of HAAG training.</li>
<li>Xactimate Level 3 certified.</li>
<li>Highly proficient and advanced computer skills.</li>
<li>Excellent attention to detail and organizational skills</li>
<li>Good time management abilities.</li>
<li>Strong analytical and problem solving ability.</li>
<li>Excellent written, verbal and oral communication skills.</li>
<li>Good interpersonal skills.</li>
<li>Ability to work independently, with minimal supervision.</li>
<li>Strong work ethic.</li>
<li>Ability to adapt to a changing environment as programs/procedures change.</li>
</ul>
#LI-EC1 
#LI-Remote
Why Crawford?
 
 
Because a claim is more than a number &mdash; it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community &ndash; one claim at a time.
 
 
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 
 
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
 
 
When you accept a job with Crawford, you become a part of the One Crawford family.
 
 
Our total compensation plans provide each of our employees with far more than just a great salary
 
<ul><li>Pay and incentive plans that recognize performance excellence</li>
<li>Benefit programs that empower financial, physical, and mental wellness</li>
<li>Training programs that promote continuous learning and career progression while enhancing job performance</li>
<li>Sustainability programs that give back to the communities in which we live and work</li>
<li>A culture of respect, collaboration, entrepreneurial spirit and inclusion</li>
</ul>Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.</div>

Estimate Reviewer III

<div><div>Your Next Career Move Starts Here &ndash; Join Us in California!
Position: Content Claims Specialist &ndash; Field (Level I) ️ 
Work Setup: Hybrid &ndash; Work From Home + Driving Role 
Location: San Diego or Los Angeles, CA 
Salary Range: $21 &ndash; $25/hour
What We&rsquo;re Looking For 
✅ Adjuster experience preferred, not required 
️ Open to candidates with restoration, roofing, customer service, or retail experience 
️ Strong communication and problem‑solving skills 
 Ability to work independently and travel for inspections
</div><ul>
<li>Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.</li>
<li>Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).</li>
<li>Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.</li>
<li>Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.</li>
<li>Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.</li>
<li>Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.</li>
<li>Complete/submit detailed work/time logs on a daily basis, for all claims processed.</li>
<li>Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.</li>
<li>Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.</li>
<li>Maintains professional and technical knowledge through continuing education.</li>
<li>Consistently promote edjuster's brand, image and reputation in a professional and positive manner.</li>
<li>Upholds the Crawford Code of Business Conduct at all times.</li>
<li>Participate in Special Projects, CAT response, or perform duties in other areas as requested.</li>
</ul><ul><li>Secondary (High School) Diploma.</li>
<li>College degree preferred.</li>
<li>Minimum 6 months relevant work experience.</li>
<li>Good verbal and written communication skills.</li>
<li>Good attention to detail.</li>
<li>Strong analytical and problem solving skills.</li>
<li>Ability to work independently</li>
<li>Strong computer skills (MS Office/Outlook/Excel, Etc)</li>
<li>Excellent interpersonal skills including the ability to handle challenging situations and people.</li>
<li>Must have a valid driver's license and pass a background check.</li>
<li>This is a remote/work from home position. Employee must be able to provide:
<ul><li>an adequate workspace, free of noise</li>
<li>high speed internet service</li>
<li>reliable personal vehicle and valid driver's license</li>
</ul></li><li>Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy</li>
<li>Overnight travel required</li>
</ul>
#LI_JC3 #Hybrid</div>

Content Claims Specialist - Field - Level I

Join Crawford & Company and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.