Qureos Mentor

Crédit Agricole

<div></div><div><div><div><div><div><p><b>Sales</b></p>
<ul>
<li>Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship</li>
<li>Provide the assigned portfolio of <b>affluent</b> customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty</li>
<li>Maintain a superior customer service experience including pre-empting issues and proactive servicing</li>
<li>Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered</li>
<li>Maximize profitability from the priority base</li>
<li>Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers</li>
<li>Up-sell and cross-sell other bank products and services to existing customers</li>
<li>Minimize customer attrition</li>
<li>Maintain customer contact</li>
<li>Train and coach subordinates (Particularly new recruits + graduate trainees)</li>
<li>Assist Branch manager in the setting of sales action plan related to the branch</li>
<li>Periodical evaluation of performance level versus target</li>
<li>Follow-up with other (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases</li>
<li>Follow-up / track in coordination with branch manager on the progress of outbound calls, referrals from teller counter, in addition to the preparation and submission of weekly activities</li>
</ul>
<p><b>Quality &amp; Service</b></p>
<ul>
<li>Ensure proper stationeries and merchandising in the Branch at all time</li>
<li>Ensure that all customers&rsquo; requests/ inquiries are handled and covered with service Excellency</li>
<li>Handle and escalate customer complaints as appropriate</li>
<li>Responsible for the relationship area in terms of authorization ,custodies and review all related reports and business MIS/TIA logs, etc.</li>
<li>Follow up with others, departments, pipeline credit/ operations dept. on pending cases</li>
</ul>
<p><b>CBE, Compliance, Audit, Procedures</b></p>
<ul>
<li>Respond to Compliance Department requirements by obtaining proper approvals</li>
<li>Authorize the non-financial tasks performed by all the relationship staff</li>
<li>Ensure the implementation of all Bank policies / procedures / KYC compliance requirements are in place</li>
<li>Respond/ rectify to all raised audit comments</li>
<li>Ensure that the designation letter is followed based on set procedures &amp; policies</li>
</ul>
</div></div></div></div><div></div><div>Qualifications<div>
</div><ul>
<li>3 years in retail banking, customer service</li>
</ul><ul><li>Leadership and management</li>
<li>Selling skills</li>
<li>Problem solving &amp; decision making abilities</li>
<li>Communication &amp; interpersonal skills</li>
<li>Time management &amp; organizational skills</li>
<li>Customer service &amp; communications skills courses</li>
<li>Computer skills, ability to operate different MS applications, and CRM, CBS, etc.</li>
<li>Interpersonal skills</li>
<li>Presentation skills</li>
<li>Written &amp; oral communication</li></ul></div></div><div></div>

10 th of Ramadan Relationship Manager

<div><div><div><h2 class="jobSectionHeader"><b>Description du poste
</b></h2></div></div><p></p><div><div><p><b>Summary
</b></p><p>The VP, Crisis &amp; Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank&rsquo;s crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including:
</p><ul><li>Technology and cyber incidents
</li><li>Third-party or supply chain failures
</li><li>Natural disasters (e.g., hurricanes, earthquakes, wildfires)
</li><li>Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence)
</li><li>Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions)
</li><li>Pandemic or public health crises
</li><li>Infrastructure outages (e.g., power, telecommunications, water supply)
</li></ul><p>The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums.
</p><p>The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.
</p><p><b>Salary Range: </b>$150k-$180k
</p><p><b>Key Responsibilities
</b></p><ul><li>Strategic Leadership
<br>
<ul><li>Develop and lead a crisis and incident management strategy aligned to the bank&rsquo;s operational resilience framework and key business services.
</li><li>Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
<br>
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
<br>
o Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
</li></ul></li><li>Incident Response and Crisis Management
<ul><li>Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
</li><li>Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
</li><li>Ensure that major incidents&mdash;including those involving third parties and cyber events&mdash;are managed in line with regulatory requirements.
</li><li>Integrate internal communications tools and channels into a unified communications strategy.
</li><li>Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.
</li></ul></li></ul><p>#LI-DNI</p></div></div></div><p></p>
<br><p></p><div><div><div><ul><li><h2 class="jobSectionHeader"><b>Crit&egrave;res de candidature
</b></h2><div><div><div><div><div><div><div>Niveau d'&eacute;tude minimum
</div><div>Bac + 3 / L3
</div></div><div><div>Formation / Sp&eacute;cialisation
</div><div><b>Education Essential: </b>Bachelor&rsquo;s degree in Risk Management, Information Technology, Business Continuity, or a related field. <b>Education Desirable:
</b><ul><li>Advanced degree (MBA, MS) is strongly preferred.
</li><li>Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred.
</li></ul><br>
<b>Experience Essential:
</b><ul><li>Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
</li><li>Experience leading cross-border incident response and regulatory engagement
</li></ul><b>Experience Desirable:
</b><ul><li>At least 3 years of experience in a senior leadership role within the banking or financial services industry.
</li></ul></div></div><div><div>Niveau d'exp&eacute;rience minimum
</div><div>11 ans et plus
</div></div><div><div>Comp&eacute;tences recherch&eacute;es
</div><div><b>Competencies Essential:
</b><ul><li>Incident Management: Ability to analyze, prioritize, and manage incidents effectively. Cross-functional command and coordination.
</li><li>Strategic Thinking: Ability to align crisis and incident management initiatives with business objectives and regulatory requirements.
</li><li>Communication&amp;Documentation: Ensure thorough documentation and clear communications over crisis and incident management activities.
</li><li>Leadership&amp;Team Management: Proven track record of building and leading high performing teams. Strong project management skills. Ability to thrive in fast-paced, high-stakes environment.
</li><li>Regulatory Compliance: Expertise in navigating banking regulations and audit readiness. Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC.
</li><li>Crisis Leadership: Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains.
</li><li>Operational Discipline: Skilled in developing response processes that are scalable, measurable, and auditable.
</li><li>Influence &amp; Communication: Strong ability to engage and influence executive leadership and cross-functional teams under pressure.
</li><li>Continuous Improvement: Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle.
</li></ul><b>Competencies Desirable:
</b><ul><li>Recognized as a subject matter expert in the incident management space
</li><li>Cybersecurity incident response collaboration
</li></ul></div></div><div><div>Outils informatiques
</div><div><b>Skills and Knowledge Essential:
</b><ul><li>Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc.
</li><li>Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
</li><li>Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks.
</li></ul><b>Skills and Knowledge Desirable:
</b><ul><li>Automation and AI-based incident response triggers
</li><li>Advanced dashboarding and incident trend analysis
</li></ul></div></div><div><div>Langues
</div><div>Proficiency in English (both written and verbal)
</div></div></div></div></div></div></div></li><p></p><li><h2 class="jobSectionHeader"><b>Entreprise Cr&eacute;dit Agricole CIB
</b></h2><div><div><div><div><div><p>A propos de Cr&eacute;dit Agricole Corporate and Investment Bank (Cr&eacute;dit Agricole CIB) Cr&eacute;dit Agricole CIB est la banque de financement et d'investissement du groupe Cr&eacute;dit Agricole, 10&egrave;me groupe bancaire mondial en taille de bilan 2021 (The Banker, juillet 2022). Pr&egrave;s de 8600 collaborateurs r&eacute;partis dans plus de 30 implantations en Europe, Am&eacute;riques, Asie-Pacifique, Moyen-Orient et Afrique du Nord, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers &agrave; travers le monde. Cr&eacute;dit Agricole CIB propose &agrave; ses clients grandes entreprises et institutionnels une gamme de produits et services dans les m&eacute;tiers de la banque de march&eacute;s, de la banque d'investissement, des financements structur&eacute;s, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre compl&egrave;te pour l'ensemble de ses clients. La majorit&eacute; des postes est &eacute;ligible au t&eacute;l&eacute;travail dans les conditions pr&eacute;vues par notre accord reposant sur le double volontariat (collaborateur &amp; manager) et apr&egrave;s une p&eacute;riode d'int&eacute;gration r&eacute;ussie. Cr&eacute;dit Agricole CIB s'engage en faveur de l'insertion des personnes en situation de handicap, ainsi ce poste est ouvert &agrave; toutes et &agrave; tous. Pour plus d'information : www.ca-cib.fr Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/</p></div></div></div></div></div></li></ul></div></div></div>

Crisis & Incident Management Lead – Operational Resilience - Vice President

<div></div><div><div><ul><li> IFRS9 runs and analysis for local &amp; group reporting for Corporates &amp;retail (checker)</li></ul>
<ul><li> Corporate portfolios monitoring and presentations to top management, Group, BOD and sub-BOD committees.</li></ul>
<ul><li> Data quality checks and validation covering local &amp; group reporting</li></ul>
<ul><li> Participation in ICAAP stress tests and budget exercise.</li></ul>
<p>
Ensure alignments of CPRM procedures and deliverables with group NOPs &amp; CBE regulations requirements.</p><div><br>
</div></div><div>
Qualifications<div></div><ul><li><br>
 Min 7 to 10 years&rsquo; experience specifically in Corporates &amp; credit cycle.</li></ul>
<ul><li> Strong analytical skills</li></ul>
<ul><li> Review portfolio caps and trigger monitoring
</li></ul><ul><li> Advanced computer skills</li></ul>
<ul><li> Excel expert (programing language is a plus R, SAS ,Python)</li></ul></div></div><div></div>

Credit Portfolio Risk Management Senior Lead

Join Crédit Agricole and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crédit Agricole

ABOUT_COMPANY

10 th of Ramadan Relationship Manager

Crisis & Incident Management Lead – Operational Resilience - Vice President

Credit Portfolio Risk Management Senior Lead