Qureos Mentor

CREDIT UNION OF AMERICA

<div><p><b>Role:</b> Improve overall employee effectiveness and performance through the coordination of introductory training for all new employees an on-going training for all staff. As a member of the HR team, maintain the highest level of confidentiality.</p><div><div><b>
Essential Functions &amp; Responsibilities:</b></div><ul><li>Conducts training activities for all new staff including all pertinent computer systems and programs. Prepare a training plan and conduct initial training for all new hires. Promote consistency in operations among branches by scheduling monthly visits to each branch location to observe operations and adherence to company policies and demonstration of member service skills.</li><li>Evaluate, design and develop training manuals and related materials, training classes and training procedures. Ensure up-to-date training materials are available to staff on the Chalkboard.</li><li>Conduct on going and/or remedial training for all staff, including new products or product changes, compliance issues, computer/software up-grades, operational changes and company wide monthly meetings (TMI). Evaluate and assess training needs in coordination with</li></ul><div>
department leaders.</div><ul><li>Monitor the progress of trainees through routine tests, observations, and feedback from supervisors. Evaluate the effectiveness of training and make changes to the training based on feedback and observations.</li><li>Plan and implement robbery training, fraud training, and compliance training for all branch staff.</li><li>Perform other related duties as assigned. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions.</li></ul></div><div></div><div><div><b><br>
Knowledge and Skills:</b></div><ul><li>Experience: One year to three years of similar or related experience.</li><li>Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.</li><li>Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.</li><li>Other Skills: Excellent communication and presentation skills. The ability to develop and organize training materials into appropriate learning sequences. The ability to utilize strong personal skills and to handle difficult situations in a tactful manner. The ability to influence and motivate a diverse group of employees in a training role. Professional in appearance and manner. Hours must be flexible.</li></ul></div></div><div></div>

Training Specialist

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CREDIT UNION OF AMERICA

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Training Specialist