Qureos Mentor

Cregger Company

<div>The Counter Sales &amp; Warehouse Associate supports both the inside sales counter and warehouse operations to ensure an exceptional customer experience and efficient branch performance. This role serves walk-in and returning customers, provides HVAC product expertise, processes orders accurately, and performs key warehousing duties such as receiving, stocking, and order fulfillment. The ideal candidate is customer-focused, organized, and able to manage both sales and warehouse responsibilities safely and effectively.
Key Responsibilities
Counter / Inside Sales<ul><li>
Greet and assist customers at the sales counter; take orders and enter them accurately into the system, prioritizing regular or key accounts.</li><li>
Use electronic and printed catalogs to provide product knowledge, pricing, and availability for HVAC products and systems.</li><li>
Increase sales and average order size through cross-selling, up-selling, add-on items, and promoting new or featured HVAC products.</li><li>
Handle customer complaints, returns, and order issues with a positive, solution-oriented attitude.</li><li>
Collaborate with other departments to resolve customer service needs in a timely manner.</li><li>
Maintain a clean, organized, and professional counter and merchandising area.</li><li>
Keep counter inventory stocked, remove discontinued items, and refresh displays to stimulate impulse purchases.</li><li>
Attend product knowledge and training meetings as required.</li></ul>
Warehouse Operations<ul><li>
Accurately pull, fill, pack, and stage orders for delivery or customer pickup.</li><li>
Track and determine the status of any order at any time; follow special order instructions as needed.</li><li>
Receive incoming shipments, log materials into inventory, and maintain stock levels through routine cycle counts and audits.</li><li>
Report quality issues, damages, or inventory discrepancies promptly.</li><li>
Operate forklifts and other material-handling equipment safely; complete daily equipment inspections and maintain required certifications.</li><li>
Maintain a clean, safe, organized warehouse environment and support overall facility security.</li><li>
Process returns accurately and according to company guidelines.</li><li>
Maintain proficiency in computerized systems, scanners, and technology used for inventory and order processing.</li><li>
Assist in scheduled physical inventory counts.</li></ul>
General Expectations<ul><li>
Present a neat, professional image at all times.</li><li>
Communicate positively and effectively with supervisors, sales staff, coworkers, and customers.</li><li>
Follow all company policies, procedures, and safety guidelines in a drug-free workplace.</li><li>
Perform other duties as assigned to support the branch.</li></ul>
Benefits:<ul><li>
Full health, dental, and vision insurance.</li><li>
401 k</li><li>
Paid Holidays</li><li>
Vacation Pay</li><li>
Employee Referral Program</li><li>
Company Discount</li><li>
Quarterly Incentive Bonus</li><li>
Plus more...</li></ul>
Payrate: $17-$20/hr Based on experience</div>

Warehouse Counter Sales - HVAC

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Cregger Company

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Warehouse Counter Sales - HVAC