Qureos Mentor

Crescent Hotels & Resorts

<div>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul>
<li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate. 


For applicants who will be working in California, the anticipated compensation range for the position is $ 22.48 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Guest Service Agent

<div>Responsibilities and job functions include but are not limited to the following: 
1. Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt 
Place. Displays dignity and respect of others at all times. 
2. Assist guest with check in and check out processes (verifying registration, address and credit 
information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist 
with luggage, coffee, directions, wake up calls, future reservations, etc. 
3. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement 
of services, courteously and efficiently informs guests of hotel services, features and room amenities. 
4. Answer hotel telephones courteously and efficiently following Hyatt Place standards. 
5. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently 
for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with 
the operation of the POS system and safe food handling knowledge. 
6. Assist guests with food orders and serves food and beverage items to guests in a friendly, professional 
and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for 
guests by clearing tables during service. Prepare all food items according to recipe cards and correct 
handling procedures. Maintain highest quality and appearance of all foods sent from kitchen and make 
sure plates are clean and appetizing. Must wear gloves and hairnet. 
7. Maintain proper pars of production levels according to estimates on the production sheets; maintain top 
quality freshness. 
Gallery Host Job Description 8/19/2015 
8. Use leftovers and maintain proper storage of leftovers on hot food side. Label and date all food. The date 
should be 7 days from the opening date of the product. Must use the waste log when disposing a spoil 
product. Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area. Must 
use the machines properly. 
9. Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver 
using proper procedures. 
10. Empty trashcans and wash inside and outside. 
11. Thoroughly clean dock area and dumpster. 
12. Break down dish machine and clean inside and outside. 
13. Assist with the setup of meeting rooms. Assist in the delivery of the food for meeting room/group requests. 
Clean up and pick of dirty dish ware from meeting rooms. 
14. Clean all breakdown tables. 
15. Clean tile walls and baseboards. 
16. Perform any other job related duties as assigned. 
17. Must prepare all necessary items for the next day, to include but not limited to all bread products, meat, 
anything that requires thaw out time. Also prepare all breakfast sandwich for the next day (weekday only 
unless directed by a supervisor/manager.) 
18. Receive food and supplies delivery by checking against the invoice slip provided. Must inspect that no 
products have expired, damaged and/or spoiled, if found must reject those items and have it marked off 
the invoice. Items must be put away in a timely fashion. Must rotate the old products to the front and 
place the new inventory to the back. 
19. On Sundays prep/cook the specified meal that is offered to associates. Food must be delivered in the 
employee break room. Food must be checked periodically and replenish if necessary. 
20. Check for a BEO (Banquet Event Order) on a daily basis to see if any food/beverage service is required for a 
meeting/group for the day. Prep the items and assist in the set up and delivery of the required items. 
21. Follow Hyatt Place operational policies and procedures, including those for cash and credit card 
handling, safety and security and all other policies, procedures and standards to ensure we can 
consistently exceed the guests&rsquo; expectations. 
 Customer service experience is required, preferably in a hotel or related field 
 High school diploma or equivalent required 
 Must have ability to work weekends and holidays 
 Requires strong command of the English language to include speaking, reading and writing 
 Ability to learn quickly and work in fast paced position with constant guest interaction 
 Must be able to multi-task and work under pressure 
 Ability to lift, pull, and push moderate weight (minimum of 20 lbs) 
 Must possess basic computer skills, i.e. Word, Excel, etc. 
 Must be 18 years or older 
 Must be a team player
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Desk Host

<div>
 
 
 ESSENTIAL JOB FUNCTIONS
 
 
 :
 
 
 
 
 1 - Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
 
 
 2 - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
 
 
 3 - Maintain proper set-up of dining room.
 
 
 4 - Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
 
 
 5 - Comply with attendance rules and be available to work on a regular basis.
 
 
 6 - Perform any other job related duties as assigned.
 
 
 
 
 REQUIRED SKILLS AND ABILITIES:
 
 
 
 
 Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to &ldquo;pitch-in&rdquo; and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.
 
 
 The pay rate for this role in NY is $18.00 to $20.00 per hour.
 
 
 
 Experience
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Customer service experience
 
 
 </li>
 </ul>
 Behaviors
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Enthusiastic: Shows intense and eager enjoyment and interest
 </li>
 <li>
 Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
 
 
 </li>
 </ul>
 Motivations
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
 </li>
 <li>
 Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 
 
 </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Host-Hostess

<div>
 
 Responsibilities
 
 
 
 As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
 </li>
 <li>
 Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
 </li>
 <li>
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
 </li>
 <li>
 Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
 </li>
 <li>
 Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
 </li>
 <li>
 Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
 </li>
 <li>
 Receive, input, retrieve and relay messages to guests
 </li>
 <li>
 Must be able to work a flexible schedule that includes night, holidays and weekends
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Front Desk Agent Experience preferred
 
 
 This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.
 
 
 Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.
 
 
 <ul>
 <li>
 Benefits
 </li>
 <li>
 Free Parking
 </li>
 <li>
 Matching 401-K
 </li>
 <li>
 Room Discounts
 
 
 </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Front Desk Agent

<div>
 JOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent&rsquo;s high standards of quality.
 
 
 REPORTS TO: Executive Housekeeper
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
 </li>
 <li>
 Empty room attendant carts of soiled linen and trash.
 </li>
 <li>
 Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
 </li>
 <li>
 Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
 </li>
 <li>
 Flip mattresses and move furniture as assigned by supervisor.
 </li>
 <li>
 Comply with attendance rules and be available to work on a regular basis.
 </li>
 <li>
 Perform any other job related duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills And Abilities
 
 
 
 Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to &ldquo;pitch-in&rdquo; and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor
 
 
 PERFORMANCE STANDARDS
 
 
 
 Customer Satisfaction
 
 
 
 Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
 
 
 
 Work Habits
 
 
 
 In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
 
 
 
 Safety &amp; Security
 
 
 
 The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
 
 
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Floor Houseperson

<div>
 At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
 
 
 The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options.
 
 
 We are looking for our next great team member to join us on our Front Office team.
 
 
 <ul>
 <li>
 Highly competitive wages
 </li>
 <li>
 An exceptional benefit plan for eligible associates &amp; your family members
 </li>
 <li>
 401K matching program for eligible associates
 </li>
 <li>
 Flexible scheduling to allow you to focus on what is important to you
 </li>
 <li>
 Discounts with our Crescent managed properties in North America for you &amp; your family members.
 </li>
 <li>
 Hotel Room discounts at Hilton brand properties worldwide
 
 
 </li>
 </ul>
 
 Here Is What You Will Be Doing Each Day
 
 
 
 As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
 
 
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
 
 
 
 Does this sound like you?
 
 
 
 You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety
 
 
 of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus.
 
 
 
 Our Differences Are What Make Us Great
 
 
 
 At Crescent Hotels &amp; Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That&rsquo;s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
 
 
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Front Desk Agent - Part-Time

<div>
 
 Responsibilities
 
 
 
 As a Guest Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel&rsquo;s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
 </li>
 <li>
 Change and replenish bed linens, towels and guest amenities, as needed
 </li>
 <li>
 Perform deep cleaning tasks, as needed
 </li>
 <li>
 Stock, maintain and transport housekeeping supply cart on a daily basis
 </li>
 <li>
 Dispose of trash and recyclables
 </li>
 <li>
 Respond to special guest requests in a timely, friendly and efficient manner
 </li>
 <li>
 Perform guest turn down service, as needed
 
 
 </li>
 </ul>
 
 Note
 
 
 
 This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.
 
 
 Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.
 
 
 Behaviors
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Team Player: Works well as a member of a group
 
 
 </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Guest Room Attendant

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