Qureos Mentor

Crest Technologies

The candidates for this position are requested to meet the following criteria:<ul><li>Diploma (Electronics/Electro Mechanical), Bachelor's degree engineer in computers/electronics.</li><li>Good understanding of safety protocols and best practices when working with machinery.</li><li>Ability to work independently and as part of a team.</li><li>Ability to travel to various client sites as required.</li><li>2-3 years experience as field engineer with commercial printers or banking equipment's preferred</li><li>Technical certifications or training in electronics, mechanics, or related fields.</li><li>Possess good knowledge of computer systems / electronic and electro-mechanical systems</li><li>Have good working knowledge of Windows, MS Office applications</li><li>Written and Oral communication, customer service and documentation skills</li></ul>Key Responsibilities:<ul><li>Perform installation, testing, and troubleshooting of banking equipment on client sites.</li><li>Diagnose issues and perform necessary repairs or replacements of components, parts, or systems.</li><li>Test and verify equipment functionality after repairs or parts replacements.</li><li>Provide on-site training and guidance to clients regarding proper equipment usage.</li><li>Maintain accurate records of service activities, parts used, and issues resolved.</li><li>Work closely with the technical support team to escalate complex issues and ensure customer satisfaction.</li><li>Manage and maintain an inventory of parts and tools for on-site work.</li><li>Ensure that all work is completed in compliance with safety standards and company policies.</li><li>Strong troubleshooting skills and ability to diagnose mechanical and electrical issues.</li><li>Ability to perform repairs and replace parts on a variety of printing machines.</li><li>Communicate with customers to understand their needs and provide professional, courteous service.</li><li>Install, troubleshoot and maintain a wide range of equipment and software in field</li><li>Respond to service calls and provide timely resolution of technical issues</li><li>Perform equipment upgrades and modifications as required</li><li>Document all service activities</li><li>Ensure customer satisfaction &amp; follow up</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Reason to leave your last/current job?</li><li>Include your current pay scale with your application</li><li>How soon you can join?</li></ul>Work Location: In person

Field Support Engineer

Join Crest Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crest Technologies

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Field Support Engineer