Qureos Mentor

Crestron Electronics

At Crestron Electronics, Inc we build the technology that integrates technology.
 
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
 Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
 
​​
 The Advanced Flex Support Engineer is the highest-tier support specialist with expert-level knowledge and understanding of the Crestron Intelligent Video platform and associated products. The primary responsibility of the Advanced Flex Support Engineer is to guide customers through a customized implementation process, act as the primary technical contact throughout the deployment, attain and document a clear description of problems reported, via incoming support phone calls or online ticket submissions, and apply their knowledge to resolve the issue or investigate further and collect specific information. This role also advises customers on camera placement, proper wiring, microphone configuration, control programming, etc. to ensure that the product is deployed correctly and efficiently. As part of the process, you will document the key details of each project and assist customers in setting up the products in real time. All technical support is primarily supplied remotely, although onsite support is offered as well. ​As part of the Unified Communications support team, your knowledge will extend to the Crestron Flex platform and any video conferencing solutions running on that platform.
 This is a remote position with a work schedule of 8:45 am-5:30 pm
 RESPONSIBILITIES
 <ul>
<li>Building and maintaining customer rapport with high-profile c-suite level customers, ensuring they understand Crestron is with them through every process step</li>
<li>Manage a high volume of support cases, maintain timely follow-ups, and assume end-to-end ownership per support guidelines</li>
<li>Troubleshoot products within the Crestron Flex product line:</li>
<li>A clear description of the reported problem</li>
<li>Collect required data (i.e. firmware/software versions, serial numbers, logs, etc.)</li>
<li>Mockup/recreate customer-reported issue using in-house equipment. Excellent time-management and task-prioritization skillset</li>
<li>High-level analysis of JSON and XML files</li>
<li>Fundamental analysis of customer network architecture</li>
<li>Create RMA's as needed for a customer site.</li>
<li>Contribute to Crestron's customer knowledgebase via the creation of training material, knowledgebase articles, technical documentation, and software tools</li>
<li>Guide customers through the customized implementation process</li>
<li>Provide expert advice in camera and video technology</li>
<li>On-call support as required</li>
<li>Other duties or responsibilities as required</li>
</ul>
GENERAL REQUIREMENTS
 <ul>
<li>Must be able to travel up to 50% including overnights, as needed.</li>
<li>Minimum of 3 years' prior experience providing consistent and excellent technical support in a single organization</li>
<li>Understand customer service principles and how supporting a product from start to finish impacts a more significant revenue stream.</li>
<li>Able to effectively prioritize tasks to maximize the benefit to the organization, quickly identifying the need for escalation.</li>
<li>Excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies</li>
<li>Education - Bachelor's degree preferred</li>
<li>Must be able to lift and maneuver up to 50 pounds.</li>
</ul>
TECHNICAL REQUIREMENTS
 <ul>
<li>Knowledge of Unified Communication platforms (Microsoft Teams, Zoom, Webex)</li>
<li>Knowledge of Exchange/O365/Active Directory</li>
<li>Knowledge of Crestron Toolbox, SIMPL Windows, SIMPL#</li>
<li>Network diagnosis skills (COMP TIA+ preferred)</li>
<li>Read and interpret system schematics, floorplans, etc.</li>
<li>Collect and interpret system-level data for analysis</li>
<li>The ability to document the issue, steps taken, and thought process behind the path of investigation.</li>
<li>The ability to think ” outside the box" and understand how minute data points can affect the larger picture.</li>
<li>Experience working with cameras, microphones, Dante, and various DSPs (Biamp, Shure, QSC)</li>
<li>Familiarity with audio/video production software (Wirecast, OBS, Adobe CC)</li>
<li>Familiarity with Salesforce Service Cloud (Preferred but not required)</li>
</ul>
Per applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
 
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
 
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
 
EOE/M/F/D/V
 
<ul>
<li>No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.</li>
</ul>

Advanced Flex Support Engineer

At Crestron Electronics, Inc we build the technology that integrates technology.
 
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
 Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
 
Summary
 The Software Project Manager is responsible for planning and executing small to medium-sized software development projects, leading cross-functional teams from product definition through release and deployment. Operating within the PMO organization, this role partners closely with Software Engineering, Product Management, Quality, and Operations to deliver high-quality software products on schedule.
 
This position is well-suited for a technically grounded project manager with an engineering education and early-career project leadership experience. The Software Project Manager applies structured project management practices, balances multiple workstreams, and supports disciplined execution across the software development lifecycle. This role requires strong communication skills, growing independent judgment, and the ability to drive deliverables to completion in a collaborative, fast-paced environment.
 
This position can sit in Plano, Texas or Rockleigh, NJ
 
Responsibilities
 <ul>
<li>Develop and maintain project plans including scope, schedules, dependencies, risks, and deliverables.</li>
<li>Lead cross-functional software development teams through design, implementation, testing, and release.</li>
<li>Apply Agile and/or Waterfall development methodologies based on project needs.</li>
<li>Partner with Product Management to support prioritization and requirements management.</li>
<li>Collaborate with Software Engineering teams to define technical expectations and manage software release plans.</li>
<li>Track project progress, manage risks, and ensure schedule and cost compliance.</li>
<li>Identify dependencies and work with stakeholders to remove impediments.</li>
<li>Manage multiple concurrent projects of moderate complexity.</li>
<li>Serve as the primary project focal point and provide clear status reporting to stakeholders.</li>
<li>Support launch readiness and integration activities as required.</li>
</ul>
Qualifications
 <ul>
<li>Bachelor’s degree in Electrical Engineering, Computer Science, or related engineering discipline.</li>
<li>2–5 years of experience in a technical environment, including 2–4 years managing or supporting software projects.</li>
<li>Working knowledge of software development methodologies (Agile, Scrum, Waterfall).</li>
<li>Strong technical aptitude and ability to engage effectively with software engineering teams.</li>
<li>Experience managing schedules, risks, dependencies, and deliverables.</li>
<li>Strong communication, collaboration, and organizational skills.</li>
<li>Ability to manage multiple projects and shifting priorities.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Master’s degree in Electrical Engineering, Computer Science, or related field.</li>
<li>PMP, Certified ScrumMaster (CSM), or equivalent certification.</li>
<li>Prior hands-on software engineering or technical development experience.</li>
<li>Experience supporting software releases that integrate with hardware or manufacturing environments.</li>
</ul>
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
 
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
 
EOE/M/F/D/V
 
<ul>
<li>No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.</li>
</ul>

Software Project Manager

Join Crestron Electronics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crestron Electronics

About Company

Advanced Flex Support Engineer

Software Project Manager