Qureos Mentor

CRI Advantage

<div>Senior ServiceNow Solution Business Analyst 
Location: Remote (U.S.-Based) 
Employment Type: Full-Time (12-month contract with possibility of extension) 
Citizenship: U.S. Citizenship Required 
Salary: $105,000&ndash;$125,000
CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments.
This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives.
Responsibilities 
Lead by example and promote a culture of continuous improvement 
Provide training and support to enhance client team capabilities 
Identify opportunities for process improvements and drive implementation 
Stay current with industry trends and business analysis best practices 
Implement and maintain standards, tools, and best practices for business analysis 
Capture customer and service provider requirements in the form of user stories and support solution development with technical teams 
Understand customer pain points and recommend appropriate solutions 
Participate in design, testing, and transition of ServiceNow solutions 
Perform data analysis to support configuration and customization decisions 
Analyze and document business processes, workflows, and system interactions 
Translate requirements into design models and support the overall build process 
Design and execute training and user acceptance testing (UAT) 
Coordinate with developers and client teams to ensure thorough testing 
Track, report, and ensure timely resolution of defects 
Support development teams in troubleshooting and improving ServiceNow solutions 
Analyze system performance issues and recommend enhancements 
Work with clients to identify automation opportunities and define functional requirements 
Evaluate platform performance and recommend improvements
Required Qualifications 
3&ndash;7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting 
4+ years of experience in business analysis 
2+ years in a senior or lead role 
Hands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSD 
Experience leading or supporting full lifecycle ServiceNow implementations from requirements through deployment 
Strong experience writing Agile user stories and working within Scrum teams 
Strong analytical skills with the ability to break down complex requirements 
Experience leading requirements workshops and facilitating stakeholder discussions 
Excellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadership 
Strong organizational and time management skills with the ability to manage multiple priorities independently
Required Education 
Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree
Certifications Required 
ServiceNow Certified System Administrator (CSA) 
Certified Scrum Master (CSM) or equivalent Scrum certification
Certifications Desired 
Certified Implementation Specialist (CIS) in ServiceNow 
ITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT
Benefits 
Medical (PPO/HDHP), Dental, Vision 
STD, LTD, LifeAD&amp;D 
FSA and HSA 
PTO, Holidays, Sick Leave 
401(k) with Employer Match 
EAP and Discount Programs
About CRI Advantage 
CRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem.</div>

Sr. ServiceNow Solution BA

Join CRI Advantage and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CRI Advantage

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Sr. ServiceNow Solution BA