Abrar Admin

Crisis Connections

<div>Description:

988 Crisis Intervention Specialist (Overnight)
Pay: $27.87/hour +$2.00/hour shift differential 
Schedule: Overnight / Graveyard shifts available (including Thurs&ndash;Sat, 8:00 PM&ndash;4:00 AM) 
Location: Fully Remote (Washington, Arizona, Ohio, or Texas residents only) 
Union: OPEIU 
Reports to: 988 Clinical Supervisor 
The Work That Happens After Midnight - Overnight crisis work is different.
Calls are fewer - but often heavier. Decisions matter more. Support must be steady, thoughtful, and right the first time. If you do your best work when things are quiet but critical, this role was built for you.
As an Overnight 988 Crisis Intervention Specialist, you are not the first voice on the line - you are the clinical anchor behind the scenes. You support Crisis Specialists in real time as they respond to people reaching out through the 988 Suicide &amp; Crisis Lifeline via phone, chat, and text. 
What You&rsquo;ll Actually Be Doing
This is a clinical consultation and coaching role with real impact:<ul><li>
Provide live clinical guidance to Crisis Specialists during active contacts</li><li>
Support decision-making for high-acuity and complex situations</li><li>
Review and complete clinical documentation, screening guides, and logs with accuracy and timeliness</li><li>
Offer post-contact debriefing and constructive feedback that helps staff grow</li><li>
Step into queue coverage during volume spikes to keep wait times down</li><li>
Support onboarding and skill development for newer staff</li><li>
Participate in trainings, case reviews, and quality improvement work</li></ul> 
Who This Role Works Best For
You&rsquo;ll likely thrive here if you:<ul><li>
Prefer overnight schedules and work well with autonomy</li><li>
Stay calm and organized in high-acuity environments</li><li>
Enjoy mentoring and supporting peers - not just direct service</li><li>
Can manage multiple technology platforms at once</li><li>
Value thoughtful documentation and clinical consistency</li></ul>
Requirements:

Required Qualifications<ul><li>
Bachelor&rsquo;s degree in social sciences or a related field</li><li>
Knowledge of the public mental health system (King County Preferred)</li><li>
Strong verbal, written, and technical skills</li><li>
Ability to work effectively in fast-paced, high-stakes situations</li><li>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul> 
Remote Work &amp; Technology
This is a fully remote role and requires:<ul><li>
A quiet, confidential workspace</li><li>
Comfort with prolonged sitting/standing and headset use</li><li>
Smartphone with multi-factor authentication capability</li><li>
Reliable high-speed internet (minimum 50 mbps upload/download)</li></ul>
You will regularly engage with emotionally intense material related to suicide, mental health challenges, and crisis situations. 
Pay &amp; Benefits
We support the people who support others.<ul><li>
$27.87/hour with annual wage increases, +$2.00/hour shift differential for the overnight shift</li><li>
Medical, dental, and vision insurance Click here to see all our benefits</li><li>
Short- and long-term disability</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) retirement plan</li><li>
Generous paid time off and 12 paid holidays</li><li>
ORCA transit pass discount</li><li>
Free parking</li><li>
Flexible scheduling options</li><li>
Ongoing growth opportunities, self-care resources, and weekly supervisor check-ins</li></ul> 
Our Commitment
We believe crisis care is stronger when the workforce reflects the communities it serves.
We welcome applicants from all backgrounds and strongly encourage individuals from historically underrepresented communities - including BIPOC candidates, people with disabilities, and members of the LGBTQ+ community - to apply.
Reasonable accommodations are available in accordance with the Americans with Disabilities Act. 
If you&rsquo;re ready to do meaningful clinical work during the hours when it matters most, we&rsquo;d love to hear from you.</div>

988 Crisis Intervention Specialist (Overnight)

<div>Description:

988 Crisis Services Clinician &mdash; Night Shift (Remote)
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn&rsquo;t stop. As a Night Shift 988 Crisis Services Clinician, you&rsquo;ll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours&mdash;providing calm, expert guidance in moments of highest need.
This role is ideal for experienced clinicians who prefer nights, value autonomy, and thrive as the senior clinical presence during overnight operations. 
Schedule Designed for Night Owls<ul><li>
Night Shift: Thursday&ndash;Saturday, 12:00 AM &ndash; 8:00 AM (Pacific Time)</li><li>
Call Team assignment</li><li>
Fully remote (candidates must reside in WA, AZ, OH, or TX)</li></ul> 
About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours. 
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide &amp; Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations. 
Why Work the Night Shift?<ul><li>
Increased clinical autonomy and leadership responsibility</li><li>
Fewer competing demands and distractions</li><li>
Strong camaraderie with overnight teams</li><li>
Opportunity to make a meaningful impact during peak-risk hours</li></ul> 
Key Responsibilities<ul><li>
Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts</li><li>
Support staff with suicide risk assessment, de-escalation, and crisis intervention</li><li>
Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources</li><li>
Provide real-time coaching, consultation, and feedback to staff</li><li>
Ensure accurate and timely documentation in the electronic health record</li><li>
Ensure compliance with all 988 program standards, policies, and procedures</li><li>
Promote a professional, respectful, and supportive virtual team environment</li></ul>
Requirements:
<ul><li>Master&rsquo;s degree in psychology, counseling, social work, or a related field</li><li>
Mental Health Professional (MHP) status as defined by Washington State</li><li>
Active Washington State credential or license, including:
<ul><li>LICSW or LSWAIC</li>
<li>LMHC or LMHCA</li>
<li>LMFT or LMFTA</li>
<li>Psychologist or Psychiatrist</li>
<li>Agency Affiliated Counselor (AAC)</li>
</ul></li><li>Minimum of two years of crisis intervention experience</li><li>
Strong verbal, written, and typing skills</li><li>
Ability to work effectively in a remote, fast-paced overnight environment</li></ul>
Preferred Qualifications<ul><li>
Call center, hotline, or telephone assessment experience</li><li>
Experience within public mental health systems (especially King County)</li><li>
Additional training or certification in suicide prevention or trauma-informed care</li></ul>
Compensation &amp; Union Representation<ul><li>
$37.24 per hour + $4.00 an hour differential for working the night shift.</li><li>
OPEIU union-represented position</li></ul>
Benefits &amp; Support<ul><li>
Excellent medical, dental, and vision coverage - Click here to see all our benefits</li><li>
Generous Paid Time Off and 12 paid holidays</li><li>
Annual wage increases</li><li>
403(b) retirement plan</li><li>
ORCA transit pass discount</li><li>
Free parking</li><li>
Flexible scheduling</li><li>
Self-care tools and weekly check-ins with your supervisor</li><li>
Commitment to diversity, equity, and inclusion&mdash;BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply</li></ul>
Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided. 
Join Us
If you&rsquo;re a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we&rsquo;d love to hear from you.
Your calm presence could be someone&rsquo;s lifeline.</div>

988 Crisis Services Clinician (Overnight)

<div>Description:

Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time &amp; Full-Time | Fully Remote (WA, AZ, OH, TX) 
$26.79/hour | Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you&rsquo;ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you&rsquo;re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. 
Why This Role Matters
The 988 Suicide &amp; Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment&mdash;meeting people where they are and helping them move toward safety and stability. 
What You&rsquo;ll Do
As a 988 Crisis Call Specialist, you will:<ul><li>
Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text</li><li>
Conduct suicide risk and behavioral health assessments and support de-escalation</li><li>
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed</li><li>
Develop safety and action plans with individuals in crisis</li><li>
Connect callers to appropriate community resources and crisis response partners</li><li>
Accurately document interactions in the electronic health record</li><li>
Follow established 988 Lifeline protocols and performance standards</li><li>
Contribute to shared team goals for response times, availability, and quality care</li></ul>
Requirements:

What We&rsquo;re Looking For 
We&rsquo;re seeking candidates who bring both skill and heart to this work.
Required Qualifications:<ul><li>
High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor&rsquo;s degree + 1 year BH experience, Associate degree + 2 years BH experience)</li><li>
Strong verbal and written communication skills</li><li>
Ability to multitask across multiple software platforms in a fast-paced environment</li><li>
Ability to remain focused and grounded during emotionally intense conversations</li><li>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul>
Preferred Experience:<ul><li>
Crisis intervention or suicide prevention experience</li><li>
Behavioral health or contact center experience</li><li>
Knowledge of the King County public mental health system</li></ul>
Technology &amp; Work Environment 
This is a fully remote position, with requirements to support confidentiality and service quality:<ul><li>
Must reside in Washington, Arizona, Ohio, or Texas</li><li>
Reliable high-speed internet (wired connection preferred; no hotspots)</li><li>
Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)</li><li>
Quiet, private workspace suitable for confidential conversations</li><li>
Ability to sit or stand and use a headset for extended periods</li></ul>
A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. 
Scheduling &amp; Pay<ul><li>
Multiple schedules available (part-time and full-time)</li><li>
$26.79 per hour</li><li>
Union-represented position (OPEIU)</li><li>
Paid training and onboarding</li><li>
Full Benefits</li></ul>
Our Commitment to Inclusion 
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you&rsquo;re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we&rsquo;d love to hear from you.
Apply today and help answer the call when it matters most.</div>

988 Crisis Call Specialist

Join Crisis Connections and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crisis Connections

About Company

988 Crisis Intervention Specialist (Overnight)

988 Crisis Services Clinician (Overnight)

988 Crisis Call Specialist