Qureos Mentor

CRISTA Ministries

<p></p><div><div><div><div>This is a Full Time position at CRISTA Ministries in Shoreline, WA.</div><div><b>
Compensation</b>: $27.55 - $34.00 per hour DOE</div><div><b>
Benefits:</b> Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, Sick Leave, up to 85% King&rsquo;s school tuition discount for dependent child(ren) K-12</div></div><div></div><div><b><br>
COMPANY OVERVIEW</b></div><div>
CRISTA Ministries (&ldquo;CRISTA&rdquo;) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all <i>representatives</i><i> </i>of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).</div><div></div><div><br>
CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.</div><div>
CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From <b>World Concern&rsquo;s</b> relief and development efforts around the globe; from <b>CRISTA Media&rsquo;s</b> stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at <b>CRISTA Camps</b>; from the young minds equipped with knowledge at <b>King&rsquo;s Schools</b> to the seniors receiving exceptional care at <b>CRISTA Senior Living</b>. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.</div><div></div><p><b><br>
CRISTA MINISTRIES</b><b> MISSION &amp;</b><b> VISION</b><b> STATEMENTS</b></p><ul><li><b>
Mission Statement:</b> To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
</li><li><b>Vision Statement:</b> Until All Know Jesus.</li></ul><div></div><p><b><br>
CRISTA MINISTRIES CORE VALUES</b></p><ul><li><b>
Christ-Centered</b>: We approach our work by faith, prayerfully believing God will do the miraculous.</li><li><b>
Servanthood</b>: We serve our world by meeting needs practically and spiritually.
</li><li><b>Uncompromising Integrity</b>: We are honest, transparent, and trustworthy &ndash; reflecting Jesus in all we do.</li><li><b>
Holy Stewardship</b>: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.</li><li><b>
Excellence</b>: We serve with excellence knowing that we represent God in our work, words, and actions.</li><li><b>
Unified Team</b>: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.</li></ul><div><b><br>
</b></div><p><b>POSITION SUMMARY</b></p><div>
The Customer Service Lead within the Donor Operations team will serve as the liaison between donors and other departments of CRISTA. Provide Godly support to donors from across all ministries of CRISTA by responding to inquiries via phone, e-mail and in person. Produce exceptional customer service such as active listening, follow up and rapport building that can drive a positive donor experience. Perform duties assigned to the Customer Service Coordinator which may include daily office tasks, support other team members, and completing other duties as assigned.</div><div></div><p><b><br>
ESSENTIAL FUNCTIONS</b></p><p>
(General overview and may not include all details of responsibilities)</p><p><b>
DUTIES</b></p><ul><li><b>
Provide Donor Care</b><b>:</b></li></ul><ul><li>
Respond to and answer phone calls and e-mails.</li><li>
Problem solve and provide excellent customer service.</li><li>
Follow up on transactions with declined credit cards via phone and email.</li><li>
Process requests for individual receipt reprints as well as requests for US Annual Giving Summaries and Canadian tax receipts.</li><li>
Update contact information in Salesforce based on communication with donors (IE: marital status, address changes, solicitation preferences, etc.).</li></ul><div>
Produce new donor thank you call reports, distribute to part time callers, upload call reports to Salesforce.</div><ul><li><b>
Gift Processing:</b></li></ul><ul><li>
Code checks received (via mail or hand delivery).</li><li>
Code gifts received via electronic deposit such as DAFs, stock gifts, IRA and EFTs.</li><li>
Manage matching gift communications and logins.
</li><li>Process donations over the phone as needed.</li><li>
Review monthly credit card decline reports and make calls to donors with inactive monthly donations.</li><li>
Update Recurring donations as needed using Fundraise Up.
</li><li>Send outstanding/pledge gift follow up notifications.</li></ul><ul><li><b>
E</b><b>vent and </b><b>R</b><b>econciliation</b><b> Support</b><b>:</b><ul><li>
Use appropriate platforms (IE: Greater Giving, RunSignup, Shopify, Fundraise Up) to pull reports for fundraising events, or peer to peer fundraisers.</li><li><b>
Liaison with Accounting pre and post event to ensure money is reconciled timely and accurately </b><b>(IE: King&rsquo;s Auction, </b><b>W</b><b>orld Concern&rsquo;s</b><b> Transform)</b><b>.</b></li><li><b>
Assist donors with platform website navigation.</b></li></ul></li><li><b>
Cross Department Collaboration:</b><ul><li>
Problem solves donation related questions with Accounting (IE: duplicate charges, gift adjustments, refunds).</li><li><b>
Assist Donor Relations as </b><b>questions </b><b>arise</b><b> related to gift entry</b><b>.</b></li><li><b>
Stay current on </b><b>fundraising </b><b>campaigns and events</b><b> and </b><b>attend various meeting</b><b>s</b><b> about events.</b></li><li><b>
Track donations and support on-air team during radio fundraiser</b><b>s</b><b> as needed.</b></li><li><b>
Provide training to new team members as needed.</b></li></ul></li><li><b>
Manage </b><b>World Concern Global Gift Guid</b><b>e Intake Process</b><b>:</b><ul><li>
Liaison with Creative House regarding collateral needs, donor feedback, website, etc.</li><li><b>
Provides coding to Accounting for GGG orders.</b></li><li><b>
Reconciliation</b><b> with Shopify</b><b> when needed.</b></li><li><b>
Fulfillment of orders using Shopify as needed</b><b> (this includes </b><b>processing note card requests)</b></li><li><b>
Assist donors with </b><b>platform navigation, </b><b>donations and questions.</b></li></ul></li><li>
Work collaboratively with supervisor, coworkers and customers.</li><li>
Attend and participate in CRISTA Family Gatherings, All-Staff Chapels, team or ministry devotionals and department monthly meetings.</li><li>
Provide support to Director of Donor Operations as needed.</li><li>
Other duties as assigned.</li></ul><div></div><div><br>
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).</div><div></div><div><b><br>
SUPERVISORY RESPONSIBILITIES</b><b>:</b></div><div>
None</div><div></div><p><b><br>
E</b><b>SSENTIAL QUALIFICATIONS</b></p><div><b>
CHRIST CENTERED</b></div><ul><li>
Belief that Jesus Christ is Lord and Savior.
</li><li>Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
</li><li>Prayerfully seeks God&rsquo;s will in their own lives and in their ministry at CRISTA.
</li><li>Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
</li><li>Affirms, aligns with and supports CRISTA&rsquo;s Statement of Faith and Christian Community Representative Statement (CCC).</li><li>
Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).</li><li>
Demonstrates the values of a CRISTA leader.</li></ul><div><b>
EDUCATION</b></div><p>
Associate or college degree from an accredited college or university recognized by the United States Department of Education or equivalent.<i> </i>Relevant work experience may be substituted for education on a year-for-year basis.</p><div><b>
EXPERIENCE</b></div><ul><li>
Five years of high-level office management skills</li><li>
Five years of customer service experience
</li><li>Excellent administrative ability</li></ul><div><b>
SOFTWARE / EQUIPMENT KNOWLEDGE</b></div><p>
MS Office, Salesforce, Shopify, Fundraise Up, and Greater Giving</p><div><b>
OTHER CONSIDERATIONS</b></div><ul><li>
Capability to work between 8am-5pm on campus Tuesday-Thursday.</li><li>
Demonstrate ability to multi-task and to shift priorities as circumstances demand.</li><li>
Excellent administrative, writing and project management skills.</li><li>
Meticulous focus on intricate aspects of a task or project, ensuring thoroughness, accuracy and a high-quality error-free final product.</li><li>
Demonstrate ability to take the initiative to complete projects without supervision.</li><li>
Be available to back up other Customer Service Coordinator as needed.</li><li>
Able to gain a high level of proficiency in the use of software essential for required tasks.</li><li>
Able to lift 25 pounds.</li></ul><div></div><p><b><br>
PREFERRED QUALIFICATIONS</b></p><div><b>
EDUCATION</b></div><p>
Associate or Bachelor&rsquo;s degree from an accredited college or university recognized by the United States Department of Education or equivalent.</p><div><b>
EXPERIENCE</b></div><ul><li>
Customer Service
</li><li>Gift Processing</li><li>
Fundraising</li><li>
Payment reconciliation</li></ul><div><b>
SOFTWARE / EQUIPMENT KNOWLEDGE</b></div><p>
Proficiency in MS Office, CRM systems such as Salesforce</p><div><b>
OTHER CONSIDERATIONS</b></div><p>
Able to work 40 hours a week between hours of 8am-5pm, on campus Monday-Friday.</p><div><b>
STATEMENT OF NONDISCRIMINTATIO</b><b>N</b></div><p>
CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King&rsquo;s Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA&rsquo;s religious beliefs. CRISTA&rsquo;s employees must agree with and support without reservation CRISTA&rsquo;s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA&rsquo;s Christian Community Policy.</p><p>
Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA&rsquo;s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God&rsquo;s creation.</p></div></div><div></div>

Customer Service Lead

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CRISTA Ministries

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Customer Service Lead