Qureos Mentor

CRITERIA

<div>The Mid-Market Customer Account Executive (CAE) drives renewals, expansions, and revenue growth within Criteria&rsquo;s mid-market customer base (companies with 100&ndash;999 employees). This quota-carrying role is commercially focused and responsible for retaining and growing annual recurring revenue across a defined book of business. 


The CAE partners closely with Customer Success to ensure alignment on customer health and value realization but owns the commercial relationship end-to-end (from renewal strategy through upsell execution and multiyear expansion). 


Responsibilities

The primary responsibilities of this role include:
<ul>
<li>Own renewal and expansion outcomes for a defined portfolio of mid-market customers, achieving quarterly and annual GRR/NRR targets.</li>
</ul><ul><li>Identify whitespace opportunities and lead commercial conversations around product expansions such as IIQ, Develop, or multiyear upgrades.</li>
</ul><ul><li>Collaborate with Customer Success to align on customer health, usage trends, and risk mitigation plans.</li>
</ul><ul><li>Execute renewal playbooks and manage all aspects of pricing, packaging, and negotiation in partnership with Legal and Finance.</li>
</ul><ul><li>Maintain accurate pipeline hygiene, renewal forecasts, and opportunity management in Salesforce.</li>
</ul><ul><li>Lead value-focused discussions with decision makers and champions to reinforce ROI and justify expansion.</li>
</ul><ul><li>Provide customer insights and competitive feedback to help evolve go-to-market strategy and product positioning.</li></ul> 


Requirements

To be successful in this role the incumbent will demonstrate the following:
<ul>
<li>5 years of experience in SaaS Account Management or Renewal Sales roles with a proven record of exceeding retention and upsell targets.</li>
</ul><ul><li>Strong commercial and negotiation skills; comfortable navigating procurement and multistakeholder buying cycles.</li>
</ul><ul><li>Experience driving revenue growth within mid-market segments; HR Tech or Talent Solutions background a plus.</li>
</ul><ul><li>Consultative, data-driven approach with ability to articulate value and business outcomes to senior HR and operations leaders.</li>
</ul><ul><li>Highly organized and accountable with strong forecasting discipline and cross-functional collaboration skills.</li></ul> 


Base salary: $75,000 - $80,000

Variable compensation: $65,000 - $70,000

OTE range: $140,000 - $150,000</div>

Mid-Market Customer Account Executive (Remote in US)

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Mid-Market Customer Account Executive (Remote in US)