Qureos Mentor

CROWELL & MORING LLP

<div><div><p>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><b>
Job Summary</b></p>
<p>
The Technical Support, AV &amp; Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff to identify, research, track, monitor and resolve technical issues.</p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li>Resolves incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.</li>
<li>Analyzes and resolves problems according to shifting priorities, timeframes and resources, as well as documenting resolutions in call tracking system.</li>
<li>Documents all support calls and, if necessary, escalates calls to proper internal support person. Monitors progress through resolution.</li>
<li>Monitors support activity and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed.</li>
<li>Troubleshoots, diagnoses and identifies failing/failed parts or systems through the use of hardware diagnostic software and routines.</li>
<li>Maintains equipment, spare part, and supply inventories.</li>
<li>Performs setup of personal computers for use within the firm's network.</li>
<li>Performs setup of video teleconference equipment.</li>
<li>Performs setup of conference room technologies; projectors, screens, PCs.</li>
<li>Performs setup of telephones in a Skype for Business environment.</li>
<li>Participates in the implementation of special projects as requested.</li>
<li>Improves technical proficiency through research, self-training and participation in internal and external training opportunities.</li>
<li>Participates in the after-hours pager rotation, providing on-call 24x7technical support.</li>
<li>Participates in the rotation of monitoring and resolving of voicemail and email requests.</li>
</ul>
<p><b>Knowledge, Skills and Abilities</b></p>
<ul>
<li>Advanced personal computer skills including hardware, operating system and software knowledge, and legal applications.</li>
<li>Ability to troubleshoot Microsoft Office Applications required. Legal application knowledge preferred.</li>
<li>Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys and staff.</li>
<li>Ability to communicate technical concepts to non-technical users.</li>
<li>Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.</li>
<li>Demonstrated ability to organize and prioritize work in adynamic and complex environment to meet deadlines and daily requirements.</li>
<li>Demonstrated ability to work effectively with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.</li>
<li>Ability to safely lift, move and carry items weighing up to 50 lbs.</li>
</ul>
<p><b>Education</b></p>
<p>
The position requires a Bachelor's Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education.</p>
<p><b>
Experience</b></p>
<p>
The position requires Minimum of two (2) years of customer service or technical support experience required. Law firm and technology experience preferred. Minimum of two (2) years of experience working with personal computers, laptops and audio visual equipment.</p><div><p>
Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant's skills and prior experience, certain degrees and certifications, and other factors.</p>
<p>
Crowell &amp; Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.</p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
U.S. Privacy Notice: https://www.crowell.com/en/US-Candidate-Privacy-Notice</p>
<p>
U.K. Privacy Notice: https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice</p>
<p>
EOE m/f/d/v<br>
Crowell &amp; Moring LLP participates in the E-Verify program.</p></div></div>

Technical Support, AV & Desktop Specialist

<div><div><p>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><b>
Job Summary</b></p>
<p>
The Health Insurance Claims Specialist role will support attorneys by reviewing claim files, compiling factual summaries, identifying key documents and facilitating legal analysis regarding liability, potential defenses, exposure valuations, and settlement strategies.</p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li>Review and analyze health care claim files involved in payor/provider disputes, identifying patterns and administrative issues such as coding errors, denial reasons, and medical necessity claims.</li>
<li>Evaluate merits and potential liability of claim batches to assess applicability to claims in dispute</li>
<li>Review claim analysis and data from clients to validate findings, identify legal and factual issues, and support or challenge conclusions</li>
<li>Maintain case summaries, claim trackers and databases ensuring accurate and timely communication with legal teams and clients.</li>
<li>Synthesize information into actionable summaries to support legal analysis and trial strategy.</li>
</ul>
<p><b>Knowledge, Skills, and Abilities</b></p>
<ul>
<li>Familiarity with health care insurance claims and strong working knowledge of payer-provider contracts, Medicare/Medicaid rules and regulations, and claims reimbursement frameworks.</li>
<li>Experience reviewing and interpreting large volumes of healthcare claims data, EOBs, and denial codes.</li>
<li>Strong written communication skills and ability to produce clear, concise and structured claim summaries.</li>
<li>Excellent attention to detail, critical thinking and organizational skills.</li>
<li>Proficiency with MS Suite and data driven analysis tools including document management systems, claims platforms, or litigation databases preferred.</li>
<li>Ability to work collaboratively with attorneys and clients to provide support to litigation teams.</li>
</ul>
<p><b>Education</b></p>
<p>
The position requires a bachelor's degree or equivalent combination of education and experience.</p>
<p><b>
Experience</b></p>
<ul>
<li>The position requires a minimum of three (3) years of experience in health care claims analysis, insurance claims, payor-provider disputes, or litigation support with focus on managed care or regulatory compliance, or related field.</li>
<li>Prior experience at a law firm or insurance company handling health care litigation or audits.</li>
<li>Familiarity with CMS manuals, coverage determinations, and medical necessity standards.</li>
<li>Understanding of sampling and extrapolation methodologies.</li>
</ul>
<p><b>Pay Range</b></p>
<div>
$83,000 - $108,000 Most US office locations</div>
<div>$87,000 - $119,000 NY &amp; SF</div>
<div>$78,000 - $103,000 Other US locations</div><p></p><div><p><br>
Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant's skills and prior experience, certain degrees and certifications, and other factors.</p>
<p>
Crowell &amp; Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.</p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
U.S. Privacy Notice: https://www.crowell.com/en/US-Candidate-Privacy-Notice</p>
<p>
U.K. Privacy Notice: https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice</p>
<p>
EOE m/f/d/v<br>
Crowell &amp; Moring LLP participates in the E-Verify program.</p></div></div>

Health Insurance Claims Specialist

Join CROWELL & MORING LLP and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CROWELL & MORING LLP

About Company

Technical Support, AV & Desktop Specialist

Health Insurance Claims Specialist