Qureos Mentor

Crowne Plaza Hotel

<div><div>DIRECTOR OF SALES &amp; MARKETING
</div>
<div>Crowne Plaza Muscat Oman Convention &amp; Exhibition Center, boasting 295 rooms, stands as a full-service, premium brand establishment. We are currently in search of a dynamic, imaginative, and detail-oriented individual to spearhead our Sales &amp; Marketing team. This role is ideal for a confident and committed professional who aspires to make a meaningful impact within our hotel and brand. Click here to explore Crowne Plaza Muscat Oman Convention &amp; Exhibition Center.
</div><div>YOUR DAY-TO-DAY:
</div>
<div>Position Summary
</div>
<div>The primary role of the Director of Sales &amp; Marketing is to ensure the overall success of the hotel by meeting or exceeding top-line revenue goals, efficiently managing sales and marketing expenses, training and developing sales team members, and actively participating in company events and programs. This includes daily sales efforts to bring in new business, strengthen relationships with existing clients, overall positioning of the hotel, brand communication, and the development of guests for the property, encompassing rooms, dining outlets, and events. Furthermore, they are responsible for implementing yield strategies, monitoring market performance, forecasting, and achieving optimal business mix targets. Strategies will encompass pricing, direct sales, market mix, marketing, and public relations. Candidates must have a dynamic leadership style, excellent communication and decision-making skills, networking abilities, and astute business acumen. The position reports to the General Manager.
</div>
<div>Duties &amp; Responsibilities
</div>
<ul><li>Develop and implement strategic Sales and Marketing plans for the Hotel designed to achieve Company financial objectives. This includes all revenue streams of a full-service operation.</li>
<li>Prepare 30-60-90 Day Revenue Forecast and analyse current/potential market and sales trends.</li>
<li>Coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet established revenue plan.</li>
<li>Create effective Sales Programs that will increase awareness and foster a positive perception of the Hotel, its activities, culinary services, and personnel.</li>
<li>Support hotel B2B marketing, digital marketing, social media, public relations, and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective.</li>
<li>Establish performance and development goals for team members and implement continuous improvement plans.</li>
<li>Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance. Ensure that team members have market data, tools, and equipment to be successful.</li>
<li>Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.</li>
<li>Demonstrate knowledge of the travel industry, current market trends, and economic factors.</li>
<li>Continuously analyse the international event market, identifying trends, competition, and opportunities</li>
<li>Develop rates and group sales deployment strategies through a review of competitive data, demand analysis, and mix management.</li>
<li>Direct and manage all group, transient, and banquet sales activities to maximize revenue for the hotel.</li>
<li>Monitor the production of all top accounts and evaluate trends within the market.</li>
<li>Prepare and control the hotel budget for sales, promotions, and advertising.</li>
<li>Manage all sales-related product invoicing and contracting due dates.</li>
<li>Represent the Hotel at trade shows, conventions, receptions, and promotional events.</li>
<li>Participate in sales calls with team members and independently, to acquire/close new business.</li>
<li>Effectively communicate and market aspects of the hotel that are sustainable or &ldquo;green&rdquo; and use information to gain new business opportunities.</li>
<li>Ad-hoc duties &ndash; unexpected moments when we have to pull together to get a task done.
</li></ul><div>WHAT WE NEED FROM YOU:
</div>
<ul><li>Bachelor&rsquo;s degree or equivalent experience in Hospitality Sales &amp; Marketing.</li>
<li>Three or more years of experience in a full-service Hotel Sales and Marketing setting, with direct Sales team leadership experience.</li>
<li>You will be a creative and results-driven individual, with strong leadership skills, and a passion for delivering excellence.</li>
<li>Knowledge of selling to all market segments, with experience in international events and airline markets being an asset.</li>
<li>Proven track record in sales and marketing with the ability to build and foster relationships.</li>
<li>Ability to demonstrate a commercially focused mindset with a keen eye for detail and strong analytical skills.</li>
<li>Strong understanding/experience of Hotel Operations in a multi-cultural environment.</li>
<li>Strong presentation, pitching, and negotiation skills.</li>
<li>GCC market knowledge is an asset.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Director of Sales & Marketing

<div>We are looking for a friendly and customer-oriented Guest Service Specialist who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for managing reservations, checking guests in and out, and providing recommendations for local attractions and dining options.

YOUR DAY-TO-DAY
<ul>
<li>Welcoming guests as they arrive and checking them into their rooms</li>
<li>Answering phone calls and responding to guest inquiries</li>
<li>Handling guest complaints and resolving issues in a timely and professional manner</li>
<li>Processing payments and maintaining accurate guest records</li>
<li>Assisting guests with luggage and other requests</li>
<li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li>
<li>Maintaining a clean and organized front desk area</li>
<li>Providing information about hotel amenities, local attractions, and restaurants</li>
<li>Upselling hotel services and amenities to guests</li>
<li>Ensuring guest satisfaction throughout their stay</li>
</ul>
WHAT WE NEED FROM YOU
<ul>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to handle multiple tasks simultaneously</li>
<li>Strong problem-solving skills</li>
<li>Proficiency in Microsoft Office</li>
<li>Flexibility to work different shifts, including weekends and holidays</li>
<li>High school diploma or equivalent</li>
<li>Previous experience in customer service or hospitality industry preferred</li>
<li>Knowledge of reservation and front desk systems</li>
<li>Ability to work in a fast-paced environment</li>
<li>Attention to detail</li>
</ul>
WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Specialist

<div>Your day-today:
<ul>
<li>Support the Chef de Partie or Sous Chef in the daily operation and work.
</li><li>Keep work area at all times in hygienic conditions according to the rules set by the hotel.
</li><li>Control food stock and food cost in his section.
</li><li>Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites.
</li><li>Follow the instructions and recommendations from the immediate superiors to complete the daily tasks.
</li><li>Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques.
</li><li>Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and special functions.
</li><li>Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control.
</li></ul>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Demi Chef de Partie

<div>Our hotel is seeking a Bar Supervisor to oversee staff, training, hiring, bar promotions, and inventory in Wadi Bar. As a Bar Supervisor, you will manage the budget, conduct marketing, drive sales, ensure high standards and hygiene, motivate the team, and ensure excellent customer service. The ideal candidate will have at least one year of experience as a bar supervisor or team leader, be ready to work evenings and weekends, have familiarity with POS systems, and be proficient in stock management.

YOUR DAY-TO-DAY
<ul>
<li>Maintain appropriate staffing level - hiring, maintain disciplinary documentation</li>
<li>Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent recurring issues</li>
<li>Ensures the work area is ready for service with pre- and post-service checks completed</li>
<li>Engages in guest's interaction in a sensitive and appropriate manner</li>
<li>Supervision and direction of bartenders and bar backs</li>
<li>Ensure standardization and consistent beverage preparation, presentation and quality</li>
<li>Monitor and control bar beverage stocks and ensure efficient use of products</li>
<li>Assist and direct wait staff when necessary</li>
<li>Encourage teamwork and communication with bartenders and wait staff</li>
</ul>
WHAT WE NEED FROM YOU
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a food and beverage or customer service in supervisory role is preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work well under pressure in a fast-paced environment.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to stand and walk for extended periods of time.</li>
<li>Ability to lift and carry heavy items as needed.</li>
<li>Positive attitude and a team player.</li>
</ul>
WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Bar Supervisor

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is a perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Food &amp; Beverage Service Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Food &amp; Beverage Service Assistant you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience and your role will include key responsibilities such as:
<ul><li>Perform all necessary tasks to service food &amp; beverage according to the standard of performance manual of the hotel</li>
<li>Greet and seat customers and serve them in a professional, discreet and personalized way</li>
<li>Acquire in depth knowledge of the food &amp; beverage menu of the assigned outlet in order to assist and provide advice to guests</li>
<li>Consistently monitor quality of food &amp; beverage being served</li>
<li>Practice good customer relations and attend to customer complaints / queries satisfactorily</li>
<li>Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment</li>
<li>Responsible for all service preparations before, during and after the service (mis-en-place &amp; mis-en-scene)</li>
</ul>
Ideally, you'll have a minimum of 1- 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Food & Beverage Assistant at Crowne Plaza Dubai Marina

<div>Do you see yourself as a Guest Experience Leader for Crowne Plaza&reg; Dubai Festival City?
There&rsquo;s nothing complicated about dealing with business people.

They&rsquo;re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who&rsquo;s left her laptop cable in the cab. Or Mario, who&rsquo;s secretly missing his cats. The early riser, who&rsquo;s first in the gym. The sales team preparing for the &lsquo;big pitch&rsquo; over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day
<ul>
<li>Supervise front office operations during assigned shift</li>
<li>Supervise cashiering activities during shift</li>
<li>Keep updated on financial targets &amp; compile occupancy statistics</li>
<li>Supervise Group Bookings</li>
<li>Assist in handling guest complaints</li>
<li>Be familiar with property safety, first aid and fire and emergency procedures</li>
<li>Instructing staff in credit policies and cash security procedures</li>
<li>Conduct job trainings in accordance with departmental standards</li>
<li>Provide constructive feedback &amp; assist in performance appraisal discussions</li>
<li>Enhancing team performance through coaching &amp; advising the staff</li>
</ul>
What we need from you
<ul>
<li>Communication skills &ndash; guests and colleagues will need to come to you with concerns as well as compliments, so you&rsquo;ll be easy to talk to</li>
<li>Fluency in the English language - extra language skills would be great.</li>
<li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.</li>
<li>Flexibility - night, weekend and holiday shifts are all part of the job</li>
<li>You&rsquo;ll have a high school diploma or qualification; a college or university degree would be a bonus.</li>
<li>Experience - ideally, you&rsquo;ll have spent at least two years in a front desk or guest service position in a 5 star property</li>
<li>Ability to work independently and within a team environment</li>
</ul>
What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you&rsquo;ll become part of our ever-growing global family. 
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Leader - Front Office - Crowne Plaza® Hotel Dubai Festival City

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Under the general guidance and supervision of the Duty Manager or delegate and within the limits of established IHG policies and procedures, responsible for the reception, registration and rooming of hotel guests and to provide personal service and special assistance on the needs, wants and inquiries of all guests staying in the hotel<h4 class="jobSectionHeader"> 
Your day to day
<div>
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. 
 
Every day is different, but you'll mostly be: 
<ul><li>Kicking off truly memorable guest experiences with the warmest of welcomes</li><li>Acknowledging IHG Rewards Club members and returning guests in person or over the phone</li><li>Taking, managing, and receiving payments for guest bookings</li><li>Making the check-in and check-out process feel swift and seamless</li><li>Staying one step of our guests' needs to anticipate requests and offer tailored recommendations</li><li>Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations</li></ul></div> 
What we need from you
<ul><li>Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
</li><li>Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
</li><li>Fluency in the Arabic and English</li><li>Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills</li></ul> 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Receptionist

<div>Do you picture yourself as a Learning &amp; Quality Manager? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.

As the Learning &amp; Quality Manager, you will be responsible for ensuring that all team members are equipped with the skills, knowledge, and resources they need to deliver exceptional service to our guests. You will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Training &amp; Development: Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.</li>
<li>Quality Assurance: Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.</li>
<li>Team Support: Work closely with department heads to identify training needs and provide support for staff development.</li>
<li>Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.</li>
<li>Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.</li>
<li>Guest Experience: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.</li>
<li>Reporting &amp; Analysis: Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.</li>
</ul>
What do we need from you?
<ul>
<li>Proven experience as a Learning &amp; Quality Manager, or in a similar role, ideally within the hospitality industry.</li>
<li>Strong knowledge of training development, quality management, and performance evaluation.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.</li>
<li>Ability to work independently, manage multiple priorities, and meet deadlines.</li>
<li>Strong analytical skills and the ability to assess training needs and quality metrics.</li>
<li>A passion for hospitality and a commitment to guest satisfaction.</li>
<li>Relevant certifications or qualifications in Learning &amp; Development or Quality Management would be a plus.</li>
</ul>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Learning & Quality Manager

Join Crowne Plaza Hotel and explore 8 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.