Qureos Mentor

Crumbl Cookies Franchises

<div><div>Franchise Support and Quality is a team in the Field Operations department. We provide support to Crumbl franchise locations by making it easy for Owners, Operators, Managers, and Crew Members to get answers, solve problems, and identify opportunities. We measure success by the speed, accuracy, and experience we provide.</div>
<div></div>
<div>The services we offer include general operational support, cookie support, tech support, supply chain support, and quality assurance. We focus on modeling exceptional hospitality, upholding Crumbl policies with empathy, and continuous improvement to make things better for today&mdash;and where Crumbl is headed tomorrow.</div>
<div></div>
<div>If you are passionate about joining a top tier team that focuses efforts on helping franchise locations make the best box of cookies in the world, this position is for you.</div>
<div></div>
<div>The Tech Support Specialist I is responsible for providing technical product support to Crumbl Franchise locations, including remotely troubleshooting software, coordinating hardware installation, and supporting end-users of varying technical expertise (via support tickets).</div>
<h3 class="jobSectionHeader"><b>Duties and Responsibilities</b></h3><ul>
<li>Provide an effortless customer experience through a support ticket or phone response to make it easy for Crumbl locations to get answers and solve problems</li>
<li>Utilize ticketing system to communicate and thoroughly document issues and opportunities</li>
<li>Manage ticket queue daily to make sure all tickets are updated and resolved effectively</li>
<li>Diagnose and troubleshoot simple and complex issues for both Crumbl store hardware and software by utilizing all available resources provided</li>
<li>Refer to established recommendations for technical product support and escalate complex issues as needed to higher-level technical product support specialists or management</li>
<li>Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles</li>
<li>Follow all Standard Operating Procedures</li>
<li>Advocate for Crumbl store locations and own issues until completion</li>
<li>Maintain Crumbl Ops and business acumen by attending team trainings to adequately support platforms and stores</li>
<li>Support and meet team goals for response times, accuracy, and experience metrics</li>
<li>Contribute to an inspiring team environment with an open communication culture</li>
<li>Adhere to published work schedule and maintain excellent attendance</li>
<li>Demonstrate relentless teamwork through collaboration on team projects and initiatives</li>
<li>Regularly attend 1:1s with manager to review performance and make professional developmental goals</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>High school diploma or equivalent required.</li>
<li>General interest in technology.</li>
<li>Basic knowledge of Crumbl&rsquo;s products/services preferred, but not required.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Self-motivated and able to work in autonomy.</li>
<li>Ability to multitask and manage time efficiently.</li>
<li>Understand common troubleshooting methods.</li>
<li>Ability to think critically to discover and solve complex problems.</li>
<li>Experience in either customer service or tech support (preferred).</li>
<li>Familiarity with Apple products (preferred).</li>
<li>Willing to work variable shifts including evenings, weekends, and public holidays.</li>
<li>Maintain a positive attitude and have the ability to handle change with professionalism and authenticity.</li>
</ul><h3 class="jobSectionHeader"><b>Working Conditions</b></h3><ul>
<li>Working environment is generally an office setting utilizing a laptop, phone, and other required office equipment. Work environment contains multiple shifts. Must work in the office on shifts occurring between 9am &ndash; 5pm. Shifts being worked during 5am &ndash; 9am and 6pm &ndash; 1am may receive the option to work from home. Exposure to mechanical and electrical hazards is associated with all shifts.</li>
</ul>
<div></div><div>Crumbl was founded in 2017 by Jason McGowan &amp; Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.</div><div></div><div><br>
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.</div><div></div><div><br>
Crumbl&rsquo;s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!</div><div></div><div><br>
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Support Specialist (Part Time)

<div><p><b>Crumbl Cookies</b> is looking to hire a <b>Store Manager</b> to join their team!</p><p></p><p><b><br>
Manager Responsibilities</b></p><ul><li>Successfully managing all aspects of store business operations.</li><li>Ensure the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness</li><li>Ensure we never run out of cookies, that cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!</li><li>Order ingredients and other supplies for the store.</li><li>Maintain and create weekly schedule.</li><li>Maintaining knowledge and skills for baker and driver positions and fills in as necessary</li><li>Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities</li><li>Resolving conflicts or complaints from customers and employees</li><li>Monitoring store activity and ensuring it is properly provisioned and staffed</li><li>Analyzing information and processes and developing more effective or efficient techniques and strategies</li><li>Establishing and achieving business and profit objectives</li><li>Maintaining a clean, tidy business, ensuring that signage and displays are attractive</li><li>Generating reports and presenting information to upper-level managers or other parties</li><li>Ensuring staff members follow company policies and procedures</li><li>Other duties to ensure the overall health and success of the business</li></ul><h2 class="jobSectionHeader"><b><br>
REQUIREMENTS</b></h2><ul><li>
Previous experience managing others required</li><li>
High School Diploma, preferred</li><li>
Strong understanding of business management, financial, and leadership principles</li><li>
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills</li><li>
Time and project management skills</li><li>
Ability to analyze processes and information, identify problems and trends, and develop practical solutions and strategies</li><li>
Commitment to providing exceptional service to customers and support to staff members</li></ul><h3 class="jobSectionHeader"><b><br>
ONE BIG DREAM</b></h3><h4 class="jobSectionHeader"><b>
two crazy cousins</b></h4><p>
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique, A/B test their way to the perfect cookie. McGowan, coming from the software world, was accustomed to this methodology of testing. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question &quot;Which one of these two cookies is the best?&quot; They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.</p><p></p><h3 class="jobSectionHeader"><b><br>
OUR CONCEPT</b></h3><h4 class="jobSectionHeader"><b>
rotating menu</b></h4><p>
At Crumbl, warm milk chocolate chip and chilled sugar cookies are always on the menu, along with 120+ specialty flavors that rotate weekly! Visit us in-store at any location nationwide for an unique open-kitchen experience where you actually see your Crumbl crew mix, bake, and prepare fresh cookies. Don&rsquo;t have time to visit the store? Don&rsquo;t worry, we offer local delivery, curbside pick-up and nationwide shipping, all of which can be easily accessed on our app or website. Make your next catering or gifting need SWEET, with Crumbl.</p><p></p><h3 class="jobSectionHeader"><b><br>
EST. 2017</b></h3><h4 class="jobSectionHeader"><b>
logan, ut</b></h4><p>
The very first Crumbl opened in Logan, UT while Sawyer, Crumbl&rsquo;s COO and Co-founder, attended Utah State University (go Aggies). Since then, the franchise has expanded to over 75 locations in 11 states, nationwide. Each one, growing our Crumbl family and spreading fast, fresh, &amp; gourmet cookies to Crumblrs everywhere!</p></div>

Store Manager

Join Crumbl Cookies Franchises and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crumbl Cookies Franchises

About Company

Technical Support Specialist (Part Time)

Store Manager