Qureos Mentor

Crumbl Cookies Franchises

<p><b>Job Summary</b><br/>We are seeking an energetic and results-driven Sales and Marketing Manager to lead our business development efforts and elevate our brand presence across diverse markets. In this dynamic role, you will spearhead outside sales initiatives, cultivate strategic B2B relationships, and implement innovative marketing strategies to drive growth. Your leadership will inspire teams, optimize sales processes, and ensure exceptional customer service, all while leveraging cutting-edge technology tools to achieve ambitious targets. If you thrive in a fast-paced environment and are passionate about expanding market reach, this opportunity is perfect for you!</p><p><b>Duties</b></p><ul><li>Develop and execute comprehensive sales strategies focused on outside sales, business development, and account management to grow revenue streams.</li><li>Build and nurture strong relationships with key clients and partners through effective negotiation and personalized service.</li><li>Lead management of B2B sales efforts by identifying new market opportunities and expanding existing accounts.</li><li>Design and implement innovative marketing campaigns that enhance brand visibility and generate qualified leads.</li><li>Oversee the sales team&rsquo;s activities, providing coaching, motivation, and leadership to meet or exceed targets.</li><li>Conduct market analysis to identify trends, customer needs, and competitive positioning for strategic planning.</li><li>Collaborate with technical teams to understand product features for technical sales pitches and customer demonstrations.</li><li>Manage customer service initiatives to ensure high satisfaction levels and foster long-term loyalty.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in outside sales with a strong track record in B2B sales environments.</li><li>Demonstrated management skills with the ability to lead teams effectively in a fast-paced setting.</li><li>Expertise in marketing strategies that drive brand growth and customer engagement.</li><li>Strong knowledge of technology sales processes, including technical sales approaches and product demonstrations.</li><li>Excellent negotiation skills combined with analytical thinking for strategic decision-making.</li><li>Ability to develop new business opportunities through proactive outreach and relationship building.</li><li>Exceptional communication skills with a focus on customer service excellence.</li><li>Leadership qualities that motivate teams, foster collaboration, and promote continuous improvement. Join us as a Sales and Marketing Manager where your energy fuels our growth! Bring your expertise in outside sales, management, marketing, and technology solutions to a vibrant team committed to innovation and success. Your leadership will shape our future as we expand into new markets while delivering outstanding value to our customers!</li></ul><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: Hybrid remote in Inland Empire, CA 92501</p>

Sales and Marketing Manager ( Base + Commission )

<div><div>Franchise Support and Quality is a team in the Field Operations department. We provide support to Crumbl franchise locations by making it easy for Owners, Operators, Managers, and Crew Members to get answers, solve problems, and identify opportunities. We measure success by the speed, accuracy, and experience we provide.</div>
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<div>The services we offer include general operational support, cookie support, tech support, supply chain support, and quality assurance. We focus on modeling exceptional hospitality, upholding Crumbl policies with empathy, and continuous improvement to make things better for today&mdash;and where Crumbl is headed tomorrow.</div>
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<div>If you are passionate about joining a top tier team that focuses efforts on helping franchise locations make the best box of cookies in the world, this position is for you.</div>
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<div>The Tech Support Specialist is responsible for providing technical product support to Crumbl Franchise locations, including remotely troubleshooting software, coordinating hardware installation, and supporting end-users of varying technical expertise (via support tickets).</div>
<h3 class="jobSectionHeader"><b>Duties and Responsibilities</b></h3><ul>
<li>Provide an effortless customer experience through a support ticket or phone response to make it easy for Crumbl locations to get answers and solve problems</li>
<li>Utilize ticketing system to communicate and thoroughly document issues and opportunities</li>
<li>Manage ticket queue daily to make sure all tickets are updated and resolved effectively</li>
<li>Diagnose and troubleshoot simple and complex issues for both Crumbl store hardware and software by utilizing all available resources provided</li>
<li>Refer to established recommendations for technical product support and escalate complex issues as needed to higher-level technical product support specialists or management</li>
<li>Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles</li>
<li>Follow all Standard Operating Procedures</li>
<li>Advocate for Crumbl store locations and own issues until completion</li>
<li>Maintain Crumbl Ops and business acumen by attending team trainings to adequately support platforms and stores</li>
<li>Support and meet team goals for response times, accuracy, and experience metrics</li>
<li>Contribute to an inspiring team environment with an open communication culture</li>
<li>Adhere to published work schedule and maintain excellent attendance</li>
<li>Demonstrate relentless teamwork through collaboration on team projects and initiatives</li>
<li>Regularly attend 1:1s with manager to review performance and make professional developmental goals</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>High school diploma or equivalent required.</li>
<li>General interest in technology.</li>
<li>Basic knowledge of Crumbl&rsquo;s products/services preferred, but not required.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Self-motivated and able to work in autonomy.</li>
<li>Ability to multitask and manage time efficiently.</li>
<li>Understand common troubleshooting methods.</li>
<li>Ability to think critically to discover and solve complex problems.</li>
<li>Experience in either customer service or tech support (preferred).</li>
<li>Familiarity with Apple products (preferred).</li>
<li>Willing to work variable shifts including evenings, weekends, and public holidays.</li>
<li>Maintain a positive attitude and have the ability to handle change with professionalism and authenticity.</li>
</ul><h3 class="jobSectionHeader"><b>Working Conditions</b></h3><ul>
<li>Working environment is generally an office setting utilizing a laptop, phone, and other required office equipment. Work environment contains multiple shifts. Must work in the office on shifts occurring between 9am &ndash; 5pm. Shifts being worked during 5am &ndash; 9am and 6pm &ndash; 1am may receive the option to work from home. Exposure to mechanical and electrical hazards is associated with all shifts.</li></ul><div><br>
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<div>Benefits &amp; Perks</div><div></div><ul><li><br>
Medical, dental, and vision benefits</li><li>15 days PTO/year</li><li>10 paid holidays</li><li>Paid parental leave</li><li>Personal phone bill reimbursement</li><li>Gym reimbursement</li><li>Corporate DoorDash&reg; DashPass membership</li><li>Regular company and team activities</li><li>401k with competitive matching contribution plan</li><li>Excellent opportunities for career growth</li><li>Work in a hyper-growth company</li></ul><div></div><div><br>
Crumbl was founded in 2017 by Jason McGowan &amp; Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.</div><div></div><div><br>
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.</div><div></div><div><br>
Crumbl&rsquo;s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!</div><div></div><div><br>
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</div><div></div><div><i><br>
Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.</i></div>
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Support Specialist

Join Crumbl Cookies Franchises and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crumbl Cookies Franchises

About Company

Sales and Marketing Manager ( Base + Commission )

Technical Support Specialist