Qureos Mentor

Crypto.com

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 At Crypto.com, our growing VIP team is looking for a Relationship Manager to serve as the dedicated partner and internal advocate for a portfolio of our most valuable clients. This role is for someone who instinctively understands what these clients value most - prioritizing discretion, anticipating needs, and taking the initiative rather than simply providing reactive support. You will be responsible for developing a deep understanding of your client portfolio to drive loyalty, while also proactively hunting and acquiring new high-value business to expand our ecosystem. Operating within a remote, fast-paced environment, you will combine an elite service standard with a start-up growth mindset, directly influencing the development of a best-in-class VIP experience.&nbsp;
 
 
 
 
 
 
 
 
 
 Responsibilities
 
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 Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact
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 Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals
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 Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand
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 Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential
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 Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients
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 Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader
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 Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry
 
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 Requirements
 
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 4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry.&nbsp;
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 Fluency in English and Arabic (spoken and written), with strong cultural awareness and the ability to build trust across diverse client profiles in the UAE
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 You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals
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 You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships&nbsp;
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 You don&rsquo;t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth,&nbsp;
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 You understand how to use hospitality and events as a platform for meaningful connection and business development
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 You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves
 
 
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 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
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VIP Relationship Manager

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 Are you passionate about crypto, creativity, and motion design? Want to help shape Crypto.com&rsquo;s brand across the MENA region? Join us!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsilbilities
 
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 Develop and manage the visual content calendar for our MENA social media channels
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 Create high-impact static and motion designs (social posts, story visuals, and announcements) aligned with brand guidelines
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 Collaborate with the Growth and Content teams to produce engaging, localized visuals that resonate with Arabic speaking audiences
 
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 Qualifications
 
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 Strong motion design and visual storytelling skills motion is a must
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 Proficient in Adobe After Effects, Photoshop, Illustrator, and Figma
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 Comfortable designing in both Arabic and English
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 Experience using AI tools for static and motion content creation
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 Excellent communication and time management skills
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 Arabic speaker with an understanding of MENA culture and trends
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 Nice to Have:
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 Experience in the crypto, fintech, or tech industries
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 Familiarity with global content workflows and brand design systems
 
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 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
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Digital Designer (Remote/ MENA)

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 Our Product Management team drives product initiatives from inception through execution, launching products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
 
 
 
 
 
 
 
 About the role:&nbsp;
 
 The Cash team deals with money movement and transfers. We work with banks, fintechs, wallets to enable our users to move money seamlessly into and out of our platform.&nbsp;
 
 
 
 
 
 
 We are looking for a seasoned and hands-on Product Director who has the vision, drive and ability to own, create, implement and manage an industry-changing platform that helps change the way users deal with money.&nbsp;
 
 
 
 
 
 
 
 This role in particular is focused on US partners and hence an in-depth understanding of US banking regulations and practices is a huge advantage.
 
 
 
 
 
 
 
 Job Responsibilities:
 
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 Liquidity and Settlement
 
 : Expert understanding of Treasury Product; specifically how to structure banking partnerships to ensure zero, or near-zero, downtime liquidity for mass user pay-outs and instant trading activities
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 High-Acceptance Rate Focus
 
 : Demonstrated ability to significantly increase transaction acceptance rates across credit card, debit card, and bank transfer pay-ins by optimizing processor relationships, fraud rules, and regulatory compliance checks
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 Strategic Bank Partnership
 
 : Leading commercial negotiations and technical integrations for direct bank relationships (not just white-label partners) to secure preferential rates, dedicated service levels, and custom solutions required by trading businesses
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 Payment Orchestration &amp; Routing:
 
 Experience in designing the logic for a dynamic routing engine that instantly selects the best rail based on user segment, jurisdiction, currency, speed requirement, and risk profile
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 Institutional On-Ramp:
 
 Experience in scalable fiat payment solutions tailored for institutional clients (e.g., dedicated segregated bank accounts, high-value wire processing, bulk pay-out APIs)
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 Key Success Metrics:
 
 1) Time-to-Fund/Time-to-Withdrawal (reducing latency), 2) Pay-in acceptance rates (driving higher funding success) and 3) Cost-per-Transaction (optimizing margins)
 
 
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 Job Requirements:
 
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 Minimum of 10+ years of product leadership focused on building and optimizing cross-border payment infrastructure
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 Less experience candidates can be considered as Principal/Lead.&nbsp;
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 Proven experience in selecting and integrating payment rails based on transaction speed (T+0 vs. T+1) to meet the needs of instant trading
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 Good aptitude for understanding technical APIs and translating them to how they impact user stories is preferred
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 A data-informed work style, viewed through a compassionate lens of the user
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 A passion for building delightful customer-facing products and experiences
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 Strong work ethic and willingness to go the extra mile to meet tight delivery timelines and goals where necessary
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 Ability to manage C-level stakeholders and clearly articulate prioritization decisions and considerations
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 Demonstrated leadership, taking ownership and producing results
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 The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth
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 Bring humility to your work and how you work with others
 
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 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
 
 
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Product Director - Payment & Banking

Join Crypto.com and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Crypto.com

ABOUT_COMPANY

VIP Relationship Manager

Digital Designer (Remote/ MENA)

Digital Designer (Remote/ MENA)

Product Director - Payment & Banking