Qureos Mentor

<div></div><div><div>Hi, I'm <div>Debin Dennis</div>, your Recruiter and guide to joining CSG! We&rsquo;re excited to meet talented professionals passionate about solving complex operational problems and delivering exceptional customer and payment experiences.</div><div>
We&rsquo;re looking for a Technical Support Analyst &ndash; Payments to join our dynamic Payments Operations team . This role requires a sharp analytical mind, a passion for problem-solving, and a deep understanding of the global payments landscape. You&rsquo;ll be responsible for maintaining payment system health, resolving incidents, and supporting both internal teams and external clients with data-driven insights and fast, effective technical support.</div><div></div><div>
Key Areas of Responsibility</div><ul><li><div>
Production Support &amp; Incident Management</div><ul><li><div>
Provide Level 3 support for internal and external customers.</div></li><li><div>
Monitor the health and stability of payment systems and transaction flows.</div></li><li><div>
Manage real-time incidents, identify root causes, and drive quick resolutions.</div></li><li><div>
Triage and resolve incoming payment-related issues from cross-functional teams including Customer Success and Finance.</div></li><li><div>
Perform day-to-day operational activities for the Payments team, including incident logging, system validation, and internal ticket resolution.</div></li></ul></li><li><div>
Data Analysis &amp; Decision Support</div><ul><li><div>
Conduct passthrough analysis to drive toward a &lsquo;zero-defect&rsquo; merchant experience.</div></li><li><div>
Use SQL/PostgreSQL and other data tools to extract insights and inform decisions.</div></li><li><div>
Make and support complex payments-related decisions using structured data and trend analysis.</div></li></ul></li><li><div>
Documentation &amp; Internal Enablement</div><ul><li><div>
Maintain and update operational policies, procedures, and internal knowledge resources.</div></li><li><div>
Document solutions and responses to common issues, contributing to continuous improvement.</div></li><li><div>
Participate in post-incident reviews, providing clear documentation and lessons learned.</div></li></ul></li><li><div>
Business Impact &amp; Collaboration</div><ul><li><div>
Collaborate across global teams and functions to ensure aligned operational excellence.</div></li><li><div>
Recommend process enhancements and proactively monitor for future issues.</div></li><li><div>
Stay informed about evolving payment technologies, compliance mandates, and industry standards.</div></li></ul></li></ul><div>
Job Qualifications</div><ul><li><div>
High school diploma required; bachelor&rsquo;s degree in Computer Science, Engineering, Finance, or related field preferred.</div></li><li><div>
4+ years of experience in Card, Wallet, or Bank Payments. Bonus points for international payment experience.</div></li><li><div>
Hands-on experience with data analysis tools and languages, particularly SQL/PostgreSQL.</div></li><li><div>
Strong quantitative background&mdash;engineering, econometrics, or finance experience is a plus.</div></li><li><div>
Strong understanding of payment transaction flows, system monitoring, and incident response.</div></li><li><div>
Effective and self-sufficient in a fast-paced, globally distributed environment.</div></li><li><div>
Strong written and verbal communication skills in English.</div></li><li><div>
Excellent problem-solving skills and a desire to create frictionless merchant experiences.</div></li><li><div>
Comfort working in a structured, process-driven environment with evolving priorities.</div></li></ul><div></div><div>
Our Guiding Principles</div><ul><li><div>
Impact: Always help and empower others, whether they&rsquo;re colleagues or customers.</div></li><li><div>
Integrity: Do what&rsquo;s right for our customers and our people while being authentic.</div></li><li><div>
Inspiration: Be bold, be passionate, and don&rsquo;t be afraid to fail forward.</div></li></ul><div></div><div>
CSGer Perks &amp; Benefits</div><ul><li><div>
Work from Home, in-office, or hybrid flexibility</div></li><li><div>
Employee Belonging Groups</div></li><li><div>
Dental, Medical, and Vision insurance</div></li><li><div>
Paid Vacation, Volunteer, and Holiday Time Off</div></li><li><div>
Career development, wellness resources, and more!</div></li></ul><div></div><div>
Accessibility at CSG</div><div>
If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or accommodations@csgi.com.</div><div></div><div>
Our Story</div><div>
At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world&rsquo;s biggest brands solve their toughest challenges. Our people&mdash;CSGers&mdash;are authentic, fearless, and committed to building a better future.</div><div></div><div>
Location(s):</div>
India Remote<div></div><div>
Accommodation:</div><div>
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.</div><div></div><div>
Our Guiding Principles:</div><div>
Impact: Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.</div><div></div><div>
Integrity: Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.</div><div></div><div>
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.</div><div></div><div>
Our Story:</div><div>
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.</div><div></div><div>
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <div>Learn more about CSG Inclusion &amp; Impact here.</div></div></div>

Technical Support Analyst

<div></div><div><div>We are excited to learn more about you and your unique background.<br>
Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams.</div><div></div><div>
We are looking for a Billing Analyst I who will:</div><div><div>
Billing Analysts will possess good skills to deliver in accordance with operation schedules, work request tracking, reporting of daily operations activities and the delivery of invoices and billing reports for contracts. Good analytical skills are required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts.</div><ul><li><div>
Adhere to processes including change management, pricing adjustment, monthly invoice sign-off.</div></li><li><div>
Meet the deliverables of the contracts assigned on time and accurate.</div></li><li><div>
Resolve enquiries through analysis and make the necessary adjustments in accordance with the prescribed procedures and/or customer contract.</div></li><li><div>
Be able to work part of a team or as an individual.</div></li><li><div>
Accept responsibility for your actions and deliverables.</div></li><li><div>
Provide ad-hoc customer training and user support as required.</div></li><li><div>
Provide regular feedback to manager and customer on outstanding issues.</div></li></ul><div></div><div>
Is this opportunity right for you? We are looking for candidates who:</div><ul><li><div>
1 - 2 years of experience in billing operations or a relevant role</div></li><li><div>
Ability to follow set process/guidelines, work instructions on a given task.</div></li><li><div>
Demonstrated experience in escalating deviations to management.</div></li><li><div>
Knowledge of Billing/Finance system (s) is desirable.</div></li><li><div>
Ability to self-motivate, and be a reliable team player.</div></li><li><div>
MS Office skills (Excel and Word) knowledge.</div></li><li><div>
Experience with service desk ticketing systems is desirable.</div></li><li><div>
Documentation and well developed communication skills.</div></li></ul><div>
Technical Requirements</div><ul><li><div>
Strong Windows PC knowledge.</div></li><li><div>
Low level IT skills would be desirable.</div></li><li><div>
Demonstrated ability to meet deadline.</div></li><li><div>
Competent level of ability in Microsoft Word , MS Excel.</div></li><li><div>
Ability to resolve issues.</div></li><li><div>
Knowledge of computer operations production environments a plus.</div></li></ul></div><div></div><div>
Location(s):</div>
IN.Bangalore.Office<div></div><div>
Accommodation:</div><div>
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.</div><div></div><div>
Our Guiding Principles:</div><div>
Impact: Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.</div><div></div><div>
Integrity: Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.</div><div></div><div>
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.</div><div></div><div>
Our Story:</div><div>
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.</div><div></div><div>
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <div>Learn more about CSG Inclusion &amp; Impact here.</div></div></div>

Billing Analyst I

<div></div><div><div>Hi, I'm <div>Genevieve Moodley</div>, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.</div><div>
You will report to a Director of Sales to manage the customer relationship and follow up with customer POs and contracts and registration of CSG with local customers.</div><div></div><div>
Responsibilities</div><ul><li>
Hire qualified and energetic person to help the sales team communicate with customers and internally</li><li>
Provides the sales team cover by following up with customers and internal stakeholders.</li><li>
Extend CSG reach by making calls and support to creating leads in existing accounts and new logos</li><li>
Help the sales team to respond to requests for proposals</li><li>
Coordinate efforts with stakeholders to plan CSG participation and meetings in various tradeshows to maximize benefit for CSG</li><li>
Coordinate with sales and presales team to schedule / facilitate impactful presentations to existing and potential clients</li><li>
support sales team by communicating with internal and external partners to create additional opportunities</li><li>
Work with the sales team to build a pipeline for the department of prospective clients to forecast possible sales revenue</li><li>
Support the sales team to provide an accurate forecast and ensure that all opportunities are logged into SFDC</li></ul><div>
Education</div><ul><li>
Bachelor&rsquo;s degree or equivalent education/experience</li></ul><div>
Experience</div><ul><li>
2-3 years of experience in IT</li><li>
Potential to quickly gain knowledge of the payment industry</li><li>
Strong ability to connect with people and build relationship[</li><li>
Ability to assess situations with customers and support to quickly communicate the right messages and help formulate the correct solution</li><li>
good verbal and written communication skills with the ability to influence customers. Proficiency I Arabic is a must and</li></ul><div>
Knowledge, Skills and Abilities</div><ul><li>
Good relationship building skills</li><li>
Have the potential thrive in a fast pace, high energy environment</li><li>
Must be able to communicate to internal and external in a clear, concise and understandable manner both verbally and in writing</li><li>
Able to participate and learn analytical and problem solving skills</li><li>
Must be able to work in a team environment</li><li>
Most be organized, responsible and reliable</li><li>
Ability to use a personal computer. Proficiency with other Microsoft Office applications.</li><li>
Ability to read, write, speak and understand the Arabic and English language</li><li>
Able to learn systems quickly and have working knowledge of Microsoft Office products</li></ul><div></div><div>
Location(s):</div>
SA.Riyadh.Office<div></div><div>
Accommodation:</div><div>
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.</div><div></div><div>
Our Guiding Principles:</div><div>
Impact: Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.</div><div></div><div>
Integrity: Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.</div><div></div><div>
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.</div><div></div><div>
Our Story:</div><div>
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.</div><div></div><div>
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <div>Learn more about CSG Inclusion &amp; Impact here.</div></div></div>

Sales Coordinator

Join CSG and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CSG

ABOUT_COMPANY

Technical Support Analyst

Billing Analyst I

Sales Coordinator