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CSN Collision

<div>About CSN Collision
CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence, knowing their vehicle has been restored to pre-accident condition. Since 2002, CSN has grown into a leading collision repair network with over 400 locations across the United States, Canada, and Italy. We provide best-in-class support through performance training, data insights, vendor partnerships, marketing, and strategic growth initiatives. 
Position Summary
CSN Collision is seeking a strategic and relationship-driven Senior Account Manager to support and grow our insurance partnerships across the U.S. market. 
This role is primarily focused on account management, relationship development, and partner satisfaction, ensuring our insurance partners receive exceptional service and consistent performance across our network. The successful candidate will act as a trusted advisor, working closely with both external partners and internal teams to drive long-term success. 
While this role includes identifying opportunities for growth within existing accounts, the primary focus is on retention, relationship management, and operational alignment, rather than new business development.
Key Responsibilities<ul><li>
Account Management &amp; Relationship Development</li><li>
Serve as the primary point of contact for key insurance partners
</li><li>Build, maintain, and strengthen long-term relationships through regular communication and engagement
</li><li>Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
</li><li>Ensure a high level of partner satisfaction and proactively address concerns or escalations
</li><li>Identify opportunities to expand partnerships within existing accounts</li></ul> 
Client Experience &amp; Performance Management<ul><li>
Monitor account performance, service levels, and key performance indicators (KPIs)
</li><li>Work closely with partners to review performance and identify areas for improvement
</li><li>Ensure consistent delivery of service standards across the network
</li><li>Support resolution of issues in a timely and professional manner</li></ul> 
Cross-Functional Collaboration<ul><li>
Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
</li><li>Collaborate with finance and billing teams to ensure accurate and efficient processes
</li><li>Support implementation of partner-driven initiatives across the network
</li><li>Align with leadership on performance goals and strategic priorities</li></ul> 
Strategic Support &amp; Growth Within Accounts<ul><li>
Identify opportunities to increase value within existing partnerships
</li><li>Support strategic initiatives to strengthen insurer relationships and network performance
</li><li>Contribute to long-term account planning and retention strategies</li></ul> 
Market Awareness &amp; Industry Engagement<ul><li>
Stay informed on industry trends, insurer expectations, and competitive landscape
</li><li>Represent CSN / 1Collision at industry events, meetings, and partner engagements
</li>Build strong relationships with key stakeholders and decision-makers 
<li>
</li></ul> 
 
Requirements 
<ul><li>
7&ndash;10+ years of experience in account management, insurance services, or a related field
</li><li>Strong background in collision repair, insurance, or automotive-related industries (preferred)
</li><li>Proven experience managing and growing key accounts
</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field is considered an asset
</li><li>Excellent communication, presentation, and relationship-building skills
</li><li>Strong problem-solving and conflict-resolution abilities
</li><li>Ability to work independently and manage multiple priorities in a remote environment</li></ul> 
Core Competencies<ul><li>
Relationship Management: Builds trust and maintains strong, long-term partnerships
</li><li>Customer Focus: Committed to delivering high levels of client satisfaction
</li><li>Communication: Clear, professional, and effective communicator
</li><li>Collaboration: Works effectively across teams and functions
</li><li>Accountability: Takes ownership of responsibilities and delivers results
</li><li>Strategic Thinking: Understands how to drive long-term value within accounts</li></ul> 
Travel Requirements<ul><li>
Regular travel within the United States is required to support client meetings, account reviews, and industry events
</li><li>Travel is estimated at 25%, depending on business needs
</li>Flexibility to travel as required, including short-notice travel 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Competitive base salary
</li><li>Bonus structure based on performance
</li><li>Comprehensive benefits package
</li><li>401(k) plan
</li><li>Opportunity for growth within a rapidly expanding North American organization</li></ul>
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. 
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. 
If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.</div>

Senior Account Executive

<div>About CSN Collision
CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence, knowing their vehicle has been restored to pre-accident condition. Since 2002, CSN has grown into a leading collision repair network with over 400 locations across Canada, the United States, and Italy. We provide best-in-class support through performance training, data insights, vendor partnerships, marketing, and strategic growth initiatives. 
Position Summary
CSN Collision is seeking a highly driven and strategic Sales Director to lead and expand our insurance partnerships across the U.S. market. 
This role is responsible for both new business development and account management, with a strong focus on driving revenue growth and strengthening long-term relationships with insurance carriers. The successful candidate will take ownership of their pipeline, proactively identify new opportunities, and position CSN as a trusted partner within the collision repair industry. 
This is a high-impact, results-driven role requiring a balance of strategic thinking, relationship management, and execution. The ideal candidate is a self-starter with a strong &ldquo;hunter&rdquo; mindset who thrives in a fast-paced, performance-oriented environment. 
Key Responsibilities
Business Development &amp; Revenue Growth<ul><li>
Identify, target, and secure new insurance carrier partnerships across the U.S. market
</li></ul><ul><li>Develop and execute a strategic sales plan aligned with company growth objectives
</li><li>Generate and qualify leads through independent research, networking, and industry engagement
</li><li>Manage the full sales cycle, including prospecting, presentations, RFI/RFP responses, negotiations, and closing
</li><li>Develop and deliver compelling value propositions tailored to insurance partners
</li><li>Consistently meet and exceed sales targets and revenue goals
</li></ul>Account Management &amp; Relationship Development<ul><li>
Serve as a primary point of contact for key insurance partners
</li><li>Build, maintain, and grow long-term relationships with clients by acting as a trusted advisor
</li><li>Identify opportunities to expand partnerships and increase referral volume into the network
</li><li>Ensure a high level of partner satisfaction through proactive communication and issue resolution
</li><li>Manage escalations professionally and collaborate with internal teams to deliver solutions</li></ul> 
Strategic Collaboration &amp; Internal Alignment<ul><li>
Work closely with senior leadership to support the development and execution of corporate strategy
</li><li>Partner with operations teams to ensure alignment between insurer expectations and shop performance
</li><li>Collaborate with finance and billing teams to ensure accurate and efficient processes
</li><li>Support national alignment on insurer-driven initiatives, service standards, and performance metrics</li></ul> 
Market Intelligence &amp; Industry Engagement<ul><li>
Stay informed on industry trends, competitive landscape, and evolving insurer expectations
</li><li>Conduct market research to identify new opportunities and areas for growth
</li><li>Represent CSN at industry events, conferences, and meetings
</li><li>Build relationships with key decision-makers and executive stakeholders within insurance organizations
</li></ul>Contracting, Negotiation &amp; Performance Management<ul><li>
Lead contract negotiations with insurance carriers, ensuring mutually beneficial agreements
</li><li>Develop proposals and agreements aligned with organizational goals
</li><li>Support forecasting, pipeline management, and reporting on sales performance
</li>Analyze performance metrics and KPIs to identify opportunities for improvement 
<li>
</li></ul> 
 
Requirements 
Travel Requirements<ul><li>
This role requires travel across the United States to support business development, client meetings, and industry events
</li><li>Travel will primarily involve meeting with insurance partners, attending conferences, and visiting key accounts
</li><li>Estimated travel: approximately 25%, depending on business needs
</li><li>Must be able to travel regularly and on short notice when required</li></ul> 
Qualifications<ul><li>
10+ years of experience in sales, business development, insurance services, or a related field
</li><li>Proven track record of generating new business and closing high-value partnerships
</li><li>Strong background in collision repair, insurance, or automotive-related industries (preferred)
</li><li>Experience managing both new business development and ongoing client relationships
</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field is considered an asset
</li><li>Excellent communication, presentation, and negotiation skills
</li><li>Strong analytical and problem-solving abilities
</li><li>Ability to work independently and drive results in a remote environment</li></ul> 
Core Competencies<ul><li>
Leadership &amp; Ownership: Takes full accountability for results and consistently delivers on commitments
</li><li>Sales &amp; Negotiation: Demonstrates strong closing skills and adapts negotiation style to different stakeholders
</li><li>Relationship Management: Builds trust and maintains strong partnerships across diverse stakeholder groups
</li><li>Strategic Thinking: Ability to align day-to-day activities with long-term business goals
</li><li>Communication: Clear, confident, and effective communicator with strong presentation skills
</li><li>Collaboration: Works effectively across teams to drive alignment and results
</li><li>Adaptability: Thrives in a dynamic, fast-paced environment</li></ul> 

Benefits 
Compensation &amp; Benefits<ul><li>
Competitive base salary plus commission structure
</li><li>Comprehensive benefits package
</li><li>401(k) plan
</li><li>Opportunity for career growth within a rapidly expanding North American organization</li></ul>
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. 
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. 
If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.</div>

Sales Director

Join CSN Collision and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CSN Collision

About Company

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