Abrar Admin

CubX

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 About Us:
 
 
 
 
 CubX
 
 is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long-lasting client relationships. We are actively seeking an Help Desk Technician II
 
 (Level 2)
 
 who is passionate about technology, experienced in
 
 Microsoft 365, Azure AD, Intune, networking, and cloud-first environments
 
 , and thrives in a collaborative, fast-paced MSP setting
 
 
 
 Why CubX?
 
 
 
 At CubX, we believe our clients are more than just tickets&mdash;they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
 
 
 <ul>
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 Competitive Salary &amp; Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO
 </li>
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 Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking
 </li>
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 Fun &amp; Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input
 
 
 </li>
 </ul>
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Helpdesk Support: Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)
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 Manage Your Workload: Stay organized and on top of tasks to ensure timely completion
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 Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security &amp; Compliance Centers, and OneDrive
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 Networking Management &amp; Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi
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 Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning
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 Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management
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 Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain
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 Hardware &amp; Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates
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 Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients
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 Ticket Management &amp; Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
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 Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment
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 After-Hours Support: Occasionally participate in on-call support to resolve urgent issues
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 Client Training &amp; Education: Provide guidance and training to clients on best practices, system usage, and IT security measures
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 Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escala
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP
 </li>
 <li>
 Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint
 </li>
 <li>
 Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs
 </li>
 <li>
 Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC
 </li>
 <li>
 Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management
 </li>
 <li>
 Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations
 </li>
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 Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management
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 Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management)
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 Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions
 </li>
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 Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101)
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 Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor
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 Desire to Learn &amp; Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive pay with performance-based growth
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 Paid time off and company holidays
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 Health, dental, and vision insurance options
 </li>
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 401(k) retirement plan with company match
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 On-site gym for employee wellness
 </li>
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 Modern, collaborative office environment
 </li>
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 Ongoing training and professional development
 </li>
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 Opportunity to work with cutting-edge technology
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 Team events and employee appreciation initiatives
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 Strong company culture focused on innovation and teamwork
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 </ul>
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IT Helpdesk Tier 2 - (NJ)

Join CubX and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CubX

About Company

IT Helpdesk Tier 2 - (NJ)