Qureos Mentor

CUBX

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment.<br>
</div><div>Why CubX?<br>
</div><div>At CubX, we believe our clients are more than just tickets&mdash;they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:<br>
</div><ul><li>Competitive Salary &amp; Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.</li>
<li>Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.</li>
<li>Fun &amp; Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.</li>
</ul><div>What we are looking for:<br>
</div><ul><li><b>MSP Experience</b>: A familiarity with the variety and size of clientele that comes along with working within an MSP.</li>
<li><b>Office 365 Proficiency:</b> Advanced skills in Office 365 administration, with a deep understanding of Exchange Online, Teams, and SharePoint.</li>
<li><b>Networking Skills: </b>Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs.</li>
<li><b>Email Security: </b>Configuration and management of email security protocols, including SPF, DKIM, and DMARC</li>
<li><b>Azure Knowledge:</b> Basic understanding of Azure AD, Virtual Machines, and resource management</li>
<li><b>Networking:</b> Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations</li>
<li><b>Desktop Support:</b> Troubleshooting Windows and macOS environments, software deployments, and user profile management</li>
<li><b>Technical Proficiency:</b> Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).</li>
<li><b>Troubleshooting Expertise:</b> Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions.</li>
<li><b>Certifications (Preferred):</b> CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101).</li>
<li><b>Soft Skills</b>: Strong customer service, communication, and problem-solving skills with a friendly demeanor.</li>
<li><b>Desire to Learn &amp; Grow:</b> A proactive attitude with the willingness to learn new technologies and improve existing processes.</li>
</ul><div>What you'll be doing:<br>
</div><ul><li><b>Helpdesk Support: </b>Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)</li>
<li><b>Manage Your Workload:</b> Stay organized and on top of tasks to ensure timely completion.</li>
<li><b>Office 365 Administration</b>: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security &amp; Compliance Centers, and OneDrive</li>
<li><b>Networking Management &amp; Troubleshooting</b>: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.</li>
<li><b>Endpoint Management: </b>Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning.</li>
<li><b>Azure Administration:</b> Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management</li>
<li><b>Email Security:</b> Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client&rsquo;s domain.</li>
<li><b>Hardware &amp; Software Support: </b>Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates.</li>
<li><b>Build Client Relationships</b>: Maintain a helpful, friendly demeanor while assisting clients.</li>
<li><b>Ticket Management &amp; Documentation: </b>Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools</li>
<li><b>Project Assistance: </b>Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment</li>
<li><b>After-Hours Support</b>: Occasionally participate in on-call support to resolve urgent issues.</li>
<li><b>Client Training &amp; Education:</b> Provide guidance and training to clients on best practices, system usage, and IT security measures.</li>
<li><b>Proactively Identify Issues:</b> Take the initiative to spot and fix potential problems before they escalate.</li>
</ul><div>If you are passionate about technology and helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Engineer.<br>
</div><div>How to Apply: To be considered for this role, please ensure all questions are thoroughly answered, and the description is thoroughly read and understood. Incomplete applications will not be considered.<br>
</div><div>Job Type: Full-time<br>
</div><div>Benefits:<br>
</div><ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Vision insurance</li>
</ul><div>Experience:<br>
</div><ul><li>MSP: 2 years (Required)</li></ul><div>
Language:<br>
</div><ul><li>English (Required)</li></ul><div>
Ability to Commute:<br>
</div><ul><li>Lakewood, NJ 08701 (Required)</li></ul><div>
Willingness to travel:<br>
</div><ul><li>25% (Required)</li></ul><div>
Work Location: In person</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><br>
What you'll be doing:<br>
</div><ul><li><b>Helpdesk Support: </b>Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)</li>
<li><b>Manage Your Workload:</b> Stay organized and on top of tasks to ensure timely completion.</li>
<li><b>Office 365 Administration</b>: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security &amp; Compliance Centers, and OneDrive</li>
<li><b>Networking Management &amp; Troubleshooting</b>: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.</li>
<li><b>Endpoint Management: </b>Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning.</li>
<li><b>Azure Administration:</b> Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management</li>
<li><b>Email Security:</b> Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client&rsquo;s domain.</li>
<li><b>Hardware &amp; Software Support: </b>Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates.</li>
<li><b>Build Client Relationships</b>: Maintain a helpful, friendly demeanor while assisting clients.</li>
<li><b>Ticket Management &amp; Documentation: </b>Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools</li>
<li><b>Project Assistance: </b>Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment</li>
<li><b>After-Hours Support</b>: Occasionally participate in on-call support to resolve urgent issues.</li>
<li><b>Client Training &amp; Education:</b> Provide guidance and training to clients on best practices, system usage, and IT security measures.</li>
<li><b>Proactively Identify Issues:</b> Take the initiative to spot and fix potential problems before they escalate.</li>
</ul><div>If you are passionate about technology and helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Engineer.</div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Expertise</b></h3><div><br>
What we are looking for:<br>
</div><ul><li><b>MSP Experience</b>: A familiarity with the variety and size of clientele that comes along with working within an MSP.</li>
<li><b>Office 365 Proficiency:</b> Advanced skills in Office 365 administration, with a deep understanding of Exchange Online, Teams, and SharePoint.</li>
<li><b>Networking Skills: </b>Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs.</li>
<li><b>Email Security: </b>Configuration and management of email security protocols, including SPF, DKIM, and DMARC</li>
<li><b>Azure Knowledge:</b> Basic understanding of Azure AD, Virtual Machines, and resource management</li>
<li><b>Networking:</b> Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations</li>
<li><b>Desktop Support:</b> Troubleshooting Windows and macOS environments, software deployments, and user profile management</li>
<li><b>Technical Proficiency:</b> Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).</li>
<li><b>Troubleshooting Expertise:</b> Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions.</li>
<li><b>Certifications (Preferred):</b> CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101).</li>
<li><b>Soft Skills</b>: Strong customer service, communication, and problem-solving skills with a friendly demeanor.</li>
<li><b>Desire to Learn &amp; Grow:</b> A proactive attitude with the willingness to learn new technologies and improve existing processes.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><br>
<div></div><ul><li>
401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Vision insurance</li></ul><br>
<h3 class="jobSectionHeader"><b>
About CubX</b></h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div></div>

IT Help Desk Engineer (min. 2 years of MSP Experience Required)

Join CUBX and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CUBX

ABOUT_COMPANY

IT Help Desk Engineer (min. 2 years of MSP Experience Required)