Urwah Admin

Cummins

<div>DESCRIPTION
Key Responsibilities:
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.
RESPONSIBILITIES
Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives results - Consistently achieving results, even under tough circumstances.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
QUALIFICATIONS
Skills Required:-
Must have a minimum of 3 years of experience in Order Management or Supply Chain Management, with strong proficiency in Excel and a good understanding of system O2C processes.
Good communication skills is also preferable.
Job Supply Chain Planning
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2422713
Relocation Package Yes
100% On-Site No</div>

Customer Order Management Representative - Level II - SHOP

<div>DESCRIPTION
Job Summary
The Account Manager is responsible for managing customer relationships and executing business strategies for less complex accounts, such as regional, single business unit, or internal accounts. The role focuses on achieving sales objectives, expanding existing customer relationships, and executing account sales plans aligned with Cummins&rsquo; overall business strategy. The position may also support larger or more complex accounts when partnered with a senior Account Manager.
Key Responsibilities Customer &amp; Account Management
<ul><li>Develop, manage, and maintain strong business relationships with assigned customer accounts in support of the organization&rsquo;s sales strategy.</li>
<li>Act as the primary point of contact and champion the voice of the customer within the organization.</li>
<li>Lead, manage, and coordinate customer communication at appropriate organizational levels.</li>
<li>Measure customer satisfaction, analyze feedback data, and create action plans to improve customer experience.</li>
</ul>Sales &amp; Revenue Growth
<ul><li>Achieve sales and revenue targets by selling Cummins products and services to assigned business customers.</li>
<li>Identify and pursue new business opportunities, including participation in cost-reduction and value-enhancement initiatives.</li>
<li>Extend and expand the sale of products and services within existing customer accounts.</li>
<li>Drive Customer Focus Six Sigma initiatives to strengthen customer relationships and improve business outcomes.</li>
</ul>Account Strategy &amp; Planning
<ul><li>Support and execute account strategies in collaboration with internal stakeholders to deliver optimal results.</li>
<li>Drive cross&ndash;business unit account development aligned with overall account strategy.</li>
<li>Develop and maintain accurate sales forecasts and track progress against targets.</li>
<li>Manage and assess the sales pipeline, adjusting sales strategies as required to achieve objectives.</li>
</ul>Commercial &amp; Operational Coordination
<ul><li>Negotiate and implement contracts with customer accounts within authorized limits.</li>
<li>Manage production, distribution, inventory, service, and delivery issues associated with assigned accounts.</li>
<li>Manage accounts receivable deliverables, including discussions and negotiations related to payment terms.</li>
<li>Work with internal teams and customers to balance inventory levels, service expectations, and delivery capabilities.</li>
</ul>RESPONSIBILITIES
Qualifications
<ul><li>Bachelor&rsquo;s degree or equivalent in Marketing, Sales, Technical, or a related discipline, or equivalent industry experience.</li>
<li>Demonstrated understanding of customer relationship management and account-based selling.</li>
<li>This position may require licensing for compliance with export control or sanctions regulations.</li>
</ul>Skills
<ul><li>Customer relationship management and stakeholder engagement</li>
<li>Account planning and account strategy development</li>
<li>Sales forecasting and pipeline management</li>
<li>Pricing strategy development and commercial negotiation</li>
<li>Ability to articulate and differentiate Cummins&rsquo; value proposition</li>
<li>Strong communication skills with the ability to adapt messaging to diverse audiences</li>
<li>Channel and market awareness</li>
<li>Ability to integrate customer perspective into sales strategies and solutions</li>
<li>Data-driven decision-making and sense-making across complex information</li>
</ul>QUALIFICATIONS
Experience
<ul><li>Significant relevant work experience required, including prior customer-facing and/or product-related experience</li>
<li>Experience in purchasing and commercial contract negotiation preferred</li>
<li>Proven experience managing sales performance, forecasts, and customer satisfaction initiatives</li>
</ul>Job Sales
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2422963
Relocation Package No
100% On-Site No</div>

Account Management Specialist - Senior

<div>DESCRIPTION
The Junior Shop Manager &ndash; Central Facility supports the operation, maintenance, and reliability of central utility and facility systems. As part of a formal apprenticeship or regional training program, this role works under moderate supervision to assist experienced team members while developing technical skills in facility utilities, HVAC, and mechanical systems. The position ensures safe, efficient, and uninterrupted utility operations through preventive, predictive, and breakdown maintenance, while adhering to Cummins safety, quality, and operational standards.
Key Responsibilities 1. Facility Equipment Maintenance
<ul><li>Support uninterrupted operation of central utilities including air compressors, HVAC systems, CNG, chillers, cooling towers, pumps, AHUs, PAC units, fire hydrant systems, water distribution networks, fuel supply systems, and related equipment.</li>
<li>Respond to breakdowns and perform corrective maintenance to restore system functionality and reliability.</li>
<li>Assist in maintaining facility infrastructure and utility assets in line with operational requirements.</li>
</ul>2. Diagnostics, Repairs &amp; Preventive Maintenance
<ul><li>Diagnose malfunctions in mechanical, electrical, and utility systems using appropriate tools and test equipment.</li>
<li>Perform routine, preventive, and predictive maintenance activities as per OEM recommendations and internal schedules.</li>
<li>Conduct root cause analysis (RCA) and support implementation of corrective and preventive action plans.</li>
<li>Follow approved startup, shutdown, and maintenance procedures and checklists.</li>
</ul>3. Safety, Compliance &amp; Workplace Standards
<ul><li>Demonstrate safe work practices in all daily activities.</li>
<li>Conduct Hazard Identification and Risk Assessment (HIRA) for assigned tasks.</li>
<li>Ensure compliance with Cummins safety policies, statutory requirements, and site-specific standards.</li>
<li>Maintain 5S and housekeeping standards across utility and facility areas.</li>
<li>Work safely in varied environmental conditions, including confined spaces, moisture, and extreme temperatures.</li>
</ul>4. Software &amp; Data Management
<ul><li>Use maintenance management systems such as Maximo to log, track, assign, and close maintenance activities.</li>
<li>Operate and monitor Building Management Systems (BMS) for facility utilities.</li>
<li>Maintain accurate documentation and records of maintenance, inspections, and repairs.</li>
</ul>5. Inventory Management &amp; Procurement Support
<ul><li>Support management of spare parts, consumables, and maintenance materials.</li>
<li>Assist procurement activities to ensure timely availability of critical spares and services.</li>
<li>Monitor usage trends to support inventory optimization.</li>
</ul>6. Contractor &amp; Team Coordination
<ul><li>Supervise and guide contractors to ensure compliance with Cummins safety, quality, and technical standards.</li>
<li>Coordinate with cross-functional teams to support shop operations, maintenance activities, and improvement projects.</li>
<li>Participate in TBWS initiatives and continuous improvement efforts.</li>
</ul>7. Learning &amp; Development
<ul><li>Attend mandatory technical training programs, both onsite and offsite.</li>
<li>Build technical competency to meet apprenticeship, regional certification, or role-specific requirements.</li>
<li>Apply structured problem-solving techniques individually and in team environments.</li>
</ul>RESPONSIBILITIES
Skills
Technical Skills
<ul><li>Strong understanding of industrial utility systems, including HVAC, air compressors, chillers, cooling towers, pumps, CNG systems, water distribution, fuel systems, and fire protection systems.</li>
<li>Ability to troubleshoot, repair, and maintain mechanical, electrical, and utility equipment.</li>
<li>Knowledge of facility operations and maintenance practices.</li>
</ul>Functional &amp; Behavioral Skills
<ul><li>Preventive, predictive, and breakdown maintenance execution.</li>
<li>Asset management awareness for utilities and facility systems.</li>
<li>Strong safety mindset with attention to detail and compliance.</li>
<li>Effective communication and coordination skills for working with teams and contractors.</li>
<li>Willingness to learn, adapt, and apply problem-solving methodologies.</li>
</ul>Experience
<ul><li>8&ndash;10 years of relevant experience in facility utilities, industrial equipment maintenance, HVAC, mechanical systems, or facility engineering.</li>
<li>Hands-on experience in utility operations and facility maintenance environments.</li>
<li>Experience using maintenance management systems (Maximo preferred) and Building Management Systems (BMS).</li>
</ul>Additional Requirements
<ul><li>Willingness to work rotational shifts, including nights, weekends, and holidays.</li>
<li>Comfortable working in varied and challenging environmental conditions.</li>
</ul>QUALIFICATIONS
Qualifications
Education
<ul><li>Diploma in Mechanical Engineering (mandatory).</li>
<li>High School Diploma or equivalent secondary education certification.</li>
<li>Must meet eligibility criteria for apprenticeship or regional training programs and successfully pass associated assessments.</li>
</ul>Licenses / Certifications
<ul><li>Completion of required internal and external Cummins training programs.</li>
<li>Additional certifications in HVAC, utility operations, or safety are preferred.</li>
</ul>Job Facilities
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2423085
Relocation Package Yes
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.</div>

Junior Shop Manager - Central Facility

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Customer Order Management Representative - Level II - SHOP

Account Management Specialist - Senior

Junior Shop Manager - Central Facility