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Custom Truck One Source

<div><p><b>Custom Truck One Source &ldquo;CTOS&rdquo; 7701 Independence Ave., Kansas City, MO 64125</b></p><p>
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.</p><p>
Custom Truck One Source &ldquo;CTOS&rdquo; based in Kansas City, MO is one of the largest providers of specialty equipment, parts, tools, accessories and services to the electric utility transmission and distribution, telecommunications and rail markets in North America. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.</p><p>
Your success is what's next with Custom Truck One Source.</p><p><b>
POSITION SUMMARY</b></p><p>
The HR Manager serves as the senior HR practitioner and operational leader for approximately 1,200 employees across two locations: the Kansas City corporate and primary manufacturing facility and the Sedalia, Missouri location. Reporting directly to the VP of Human Resources, this role owns the day-to-day execution and strategic delivery of human resources across the full employee lifecycle &mdash; with particular depth in employee relations, legal compliance, complex investigations, and workforce management.</p><p>
This is a working manager role with five direct reports based in Kansas City: an Assistant HR Manager, an HR Generalist, an HR Coordinator, and two front desk/reception staff. The HR Manager is accountable for the development and performance of this team while simultaneously functioning as the primary subject matter expert on complex HR matters for managers, supervisors, and site leadership across both locations. The scope and complexity of this role demands a seasoned HR professional who can operate both strategically and in the details.</p><p><b>
TEAM STRUCTURE &amp; DIRECT REPORTS</b></p><p>
The HR Manager leads a team of five direct reports, all based at the Kansas City location:</p><div><ul><li>
Assistant HR Manager &mdash; serves as the primary backup and secondary HR authority; supports ER matters, manages a defined employee population, and assumes the HR Manager&rsquo;s responsibilities in their absence.</li><li>
HR Generalist &mdash; supports employee programs, HRIS data integrity, leave administration coordination, onboarding, and day-to-day employee support.</li><li>
HR Coordinator &mdash; manages administrative HR functions including personnel records, I-9 compliance, HR inbox triage, and onboarding logistics.</li><li>
Front Desk / Reception Staff (2, Kansas City) &mdash; first point of contact for employees and visitors at the Kansas City facility; support HR administrative functions as directed.</li></ul></div><p>
HR support for the Sedalia location is extended through the HR Manager and team on a remote basis, supplemented by regular on-site visits to the Sedalia facility approximately every other month (estimated 6 visits annually; day trips typical given the approximately 90-mile distance).</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><p><b>
Employee Relations &amp; Investigations</b></p><div><ul><li>
Serves as the primary authority for employee relations matters across both Kansas City and Sedalia locations, managing a high volume and high complexity caseload.</li><li>
Conducts thorough, defensible investigations into allegations of misconduct, harassment, discrimination, policy violations, and workplace conflicts &mdash; documenting findings, conclusions, and recommended actions with precision and legal rigor.</li><li>
Advises and coaches managers and supervisors through performance management, corrective action, and disciplinary processes; ensures consistency of application across both locations.</li><li>
Partners with legal counsel and the VP of Human Resources on matters that escalate to litigation, EEOC charges, or formal legal correspondence; prepares documentation, position statements, and chronologies as required.</li><li>
Manages workers&rsquo; compensation matters including initial reporting, coordination with the carrier, return-to-work planning, and ongoing communication with employees and supervisors throughout the process.</li><li>
Identifies ER trends and root causes at both locations; recommends and implements corrective actions at the organizational level to address systemic issues.</li></ul></div><p><b>
Legal Compliance &amp; Leave Administration</b></p><div><ul><li>
Maintains expert-level working knowledge of federal and applicable state employment law, including FMLA, ADA/ADAAA, Title VII, and FLSA regulations.</li><li>
Owns the administration and tracking of all leaves of absence across both locations, including FMLA, ADA accommodations, personal leave, military leave, and workers&rsquo; compensation leave &mdash; ensuring accurate documentation and regulatory compliance throughout.</li><li>
Interfaces directly with employees, managers, and third-party administrators on leave eligibility, rights, and obligations; makes independent determinations on complex or ambiguous leave situations.</li><li>
Monitors changes in federal and Missouri state employment law; proactively updates policies, practices, and manager guidance to maintain compliance.</li><li>
Ensures company policies and practices are consistently applied and legally defensible; escalates risk areas to the VP of Human Resources with recommended remediation.</li></ul></div><p><b>
Leadership &amp; Team Management</b></p><div><ul><li>
Provides direct supervision, coaching, performance management, and professional development for five direct reports at the Kansas City location.</li><li>
Sets team priorities, manages workload distribution, and ensures adequate HR coverage and service levels across both Kansas City and Sedalia.</li><li>
Develops the Assistant HR Manager as the functional backup for the role; delegates appropriately to build capability and capacity within the team.</li><li>
Models and reinforces a culture of confidentiality, professionalism, responsiveness, and employee-centered service.</li></ul></div><p><b>
Strategic HR Partnership</b></p><div><ul><li>
Partners with site leadership, department heads, and the VP of Human Resources to align HR support with business priorities across both locations.</li><li>
Provides guidance and consultation to managers on organizational effectiveness, workforce planning, talent retention, and change management.</li><li>
Collaborates with adjacent functions &mdash; including in-house Recruiting, Payroll, Benefits Administration, Compensation, EHS/Safety, and L&amp;D &mdash; to ensure seamless HR service delivery.</li><li>
Contributes to the development, revision, and communication of HR policies and the employee handbook.</li></ul></div><p><b>
Workforce &amp; HR Operations</b></p><div><ul><li>
Oversees HR operational functions at both locations, ensuring consistency in processes, documentation standards, and compliance practices.</li><li>
Supports onboarding and offboarding processes; ensures a consistent and compliant experience for all new hires, transfers, and separations.</li><li>
Manages sensitive employee information with the highest standards of confidentiality and discretion.</li></ul></div><p><b>
DECISION-MAKING AUTHORITY</b></p><p>
The HR Manager is expected to exercise independent judgment and make final decisions in the following areas without requiring escalation:</p><div><ul><li>
Employee relations case management, investigation findings, and recommended corrective actions</li><li>
Leave of absence determinations, including FMLA eligibility, ADA accommodations, and return-to-work decisions</li><li>
Day-to-day HR policy interpretation and application</li><li>
Performance coaching recommendations to managers</li><li>
Workers&rsquo; compensation coordination and return-to-work planning</li></ul></div><p>
The HR Manager is expected to consult with and escalate to the VP of Human Resources on matters involving: potential litigation or legal exposure, terminations, significant policy exceptions, or matters with cross-functional or multi-location implications.</p><p><b>
QUALIFICATIONS</b></p><p><b>
Required</b></p><div><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; or equivalent professional experience.</li><li>
Minimum 10 years of progressive HR experience, including at least 5 years in a manager or senior HR generalist role.</li><li>
Demonstrated experience managing complex employee relations matters and conducting formal workplace investigations.</li><li>
In-depth working knowledge of FMLA, ADA, Title VII, FLSA, and Missouri state employment law.</li><li>
Experience managing workers&rsquo; compensation claims and coordinating with carriers and legal counsel.</li><li>
Prior experience supporting multi-site or high-headcount environments (manufacturing experience strongly preferred).</li><li>
Proven ability to manage and develop a team of HR professionals.</li><li>
Strong HRIS proficiency; ability to generate and interpret workforce data and reporting.</li><li>
Ability to travel approximately 10%, primarily consisting of day trips to the Sedalia, MO location (approx. 90 miles).</li></ul></div><p><b>
Preferred</b></p><div><ul><li>
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.</li><li>
Experience in a combined corporate and manufacturing or industrial environment.</li><li>
Prior experience with legal correspondence, EEOC charge response, or employment litigation support.</li><li>
Familiarity with ADP or similar HRIS platforms.</li></ul></div><p><b>
KEY COMPETENCIES</b></p><p>
The following competencies are essential to success in this role:</p><p></p><div><div><div><p><b><br>
Judgment &amp; Decision-Making</b></p><p>
Makes sound, well-reasoned decisions in complex and ambiguous situations; knows when to act independently and when to escalate.</p></div><div><p><b><br>
Legal &amp; Regulatory Acumen</b></p><p>
Navigates employment law with confidence; translates legal requirements into practical guidance for managers and employees.</p></div></div><div><div><p><b><br>
Investigation Rigor</b></p><p>
Conducts thorough, objective, and legally defensible investigations; documents findings clearly and takes appropriate action.</p></div><div><p><b><br>
Team Leadership</b></p><p>
Develops, motivates, and holds accountable a team of HR professionals; builds capability and delegates effectively.</p></div></div><div><div><p><b><br>
Confidentiality &amp; Trust</b></p><p>
Maintains the highest standards of discretion; is trusted by employees at all levels as fair, credible, and approachable.</p></div><div><p><b><br>
Multi-Site Effectiveness</b></p><p>
Delivers consistent HR service and maintains strong relationships across geographically dispersed locations.</p></div></div></div><p></p><p><br>
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><p></p><p><br>
Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.</p></div>

HUMAN RESOURCES MANAGER

<div><p><b>EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.</b></p><p>
Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.</p><p><b>
Summary</b></p><p>
Custom Truck One Source is looking for a summer Business Development Intern to assist with digital and content marketing operations and event projects.</p><p><b>
Essential Duties and Responsibilities</b></p><p>
As a Marketing Intern, you will have the opportunity to gain hands-on experience in a variety of marketing tasks. Your responsibilities will include:</p><div><ul><li>
Data Entry &amp; Cleaning:<ul><li>
Assist in cleaning and organizing marketing data.</li><li>
Verify and update information in company ERP, CRM &amp; related systems.</li><li>
Collaborate with the marketing team to ensure data accuracy.</li><li>
Oversee new data entry exercises in addition to enriching existing data.</li></ul></li><li>
Sales Prospecting<ul><li>
Utilize tools provided to generate business interests</li><li>
Identify potential avenues of opportunity for the business</li><li>
Enrich existing accounts with data found online or through provided tools</li><li>
Learn overall sales process and best practices</li><li>
Assist in lead/account nurturing</li></ul></li><li>
Administrative Work:<ul><li>
Assist in handling inbound marketing requests &amp; team correspondence.</li><li>
Assist in organizing marketing events and campaigns.</li><li>
Maintain organized files and documentation.</li><li>
Organize &amp; maintain promotional merchandize, swag &amp; literature.</li><li>
Work including, but not limited to, PowerPoint creation and editing, product description generation and cataloging, budgetary Purchase Order creation and/or documentation, customer appreciation accommodations and branded merchandise facilitation.</li></ul></li><li>
Other duties as assigned.</li></ul></div><p><b>
Required Skills and Qualifications</b></p><p>
To be successful in this role, the ideal candidate should possess the following qualifications:</p><div><ul><li>
Currently pursuing a Bachelor's degree in Marketing, Business, Communications, or a related field.</li><li>
Strong attention to detail and excellent proofreading skills.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and/or Adobe Suite.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Highly organized and capable of managing multiple tasks simultaneously.</li><li>
Eagerness to learn and a proactive attitude.</li></ul></div><p><b>
Working Conditions</b></p><div><ul><li>
In-person work at the Kansas City headquarter office up to (5) 8-hour days per week, within the date range of the summer internship.</li><li>
Must be able to work in both hot and cold environments as needed for outdoor photography/videography projects.</li></ul></div><p><b>
Physical Requirements</b></p><div><ul><li>
Must be able to stand for long periods of time and walk reasonable distances as needed in daily duties.</li><li>
Must be able to lift and move objects up to 20 lbs., as needed.</li></ul></div><p>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</p><p><i>
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</i></p><p>
Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.</p></div>

BUSINESS DEVELOPEMNT INTERN

Join Custom Truck One Source and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Custom Truck One Source

About Company

HUMAN RESOURCES MANAGER

BUSINESS DEVELOPEMNT INTERN