Abrar Admin

CUYAHOGA COUNTY PUBLIC LIBRARY

<div>Position Closing Date: 04/17/2026

Full-Time = 40 Hours/week 


GENERAL SUMMARY

Under limited supervision, supervises and directs circulation staff and services. Participates in customer service and clerical functions related to the circulation of library materials including checking materials in and out, answering customer questions, processing card applications, answering phones, collecting fines, and accepting passport applications. Ensures circulation operations are performed so that the goals and objectives of the library system are met. Handles complex customer inquiries and complaints through resolution.

JOB REQUIREMENTS

Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Problem Solving Ability; Attention to Detail; Feedback; Change Handling Ability; Persistence/Perseverance; Time Management; Customer Service; Dependability; Diversity Focus; Coaching; Perception &amp; Judgment; Results Focused; Taking Initiative and Responsibility; Teamwork Focus; Planning &amp; Organizing; Circulation Service; Computer Knowledge and Use; Circulation Services; and Self-Development.

 Specific Knowledge, Skills, and Abilities required include:
<ul><li>
Knowledge of standard office procedures and practices.</li><li>
Knowledge of the current Library automated circulation system.</li><li>
Skill necessary to develop and maintain effective, courteous and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.</li><li>
Skill in operation of typical office equipment such as personal computer, facsimile, copiers, scanners, calculators, and telephones.</li><li>
Ability to demonstrate proficient use of personal computer software or systems applicable to the essential functions of the job, which may include but not be limited to email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems or software used by CCPL.</li><li>
Ability to understand the difference between confidential and sensitive information and to handle each appropriately.</li><li>
Ability to provide sound judgment, resolve problems and make effective decisions.</li><li>
Skill in exercising advanced level of verbal, interpersonal and customer service skills.</li><li>
Ability to accurately organize and maintain paper documents and electronic files.</li><li>
Ability to detect errors, determine causes, and make corrections as appropriate.</li><li>
Ability to use Library resources effectively and efficiently.</li><li>
Ability to handle multiple tasks simultaneously with frequent interruptions, including the ability to successfully prioritize both emergency and non-emergency issues.</li><li>
Ability to apply proficient level of English grammar, spelling, punctuation, and basic mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.</li><li>
Knowledge of supervisory and employee management principles.</li><li>
Knowledge of applicable employee rights, protections and avenues of appeal.</li><li>
Skill in prioritizing, coordinating, and scheduling work.</li><li>
Skill in mentoring and training employees with varying educational backgrounds and aptitudes.</li><li>
Skill in responding to personnel issues and taking appropriate action.</li><li>
Ability to persuade others in order to gain concurrence, to resolve problems, gain cooperation, and/or facilitate teamwork.</li><li>
Ability to apply advanced organizational, problem solving and analytical skills.</li></ul>

 ESSENTIAL JOB FUNCTIONS
<ul><li>
Complies with Cuyahoga County Public Library&rsquo;s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.</li><li>
Participates in the hiring process.</li><li>
Performs various supervisory functions to facilitate circulation operations such as training clerical staff in equipment operation, policies, and procedures; conducting clerical employee evaluations; ensuring CCPL policies and procedures are maintained; and establishing work priorities and assigning job tasks.</li><li>
Provides customer service to library patrons including answering questions regarding library services, policies and procedures, providing general information about the library, and responding to patron inquiries.</li><li>
Performs as needed, all branch circulation functions in the integrated library system. Answers customer questions regarding the completion of forms, takes passport photos, collects funds, and completes appropriate sections. Assists customers with self-fax and copy machine tasks. Instructs customers on use of self-check machines.</li><li>
Prepares and updates work schedules to meet staffing demands including arranging for substitutes as delegated.</li><li>
Maintains records of fines and fees, prepares deposits.</li><li>
Prepares branch circulation reports.</li><li>
Maintains inventory of branch supplies including organizing storage and ordering replacements.</li><li>
Verifies and approves employee time records.</li><li>
Performs or delegates word processing, data entry or typing of correspondence, schedules and other forms as assigned.</li><li>
Oversees and performs the sorting, processing and distribution of all incoming and outgoing delivery including &ldquo;in-reach&rdquo; materials.</li><li>
May assist in opening, closing and monitoring building and in maintaining building security and safety standards as assigned.</li></ul>

 Summary Minimum Education &amp; Experience Required
<ul><li>
High school diploma or GED.</li><li>
At least three years work experience as a Branch Clerk or similar position. Previous supervisory experience strongly preferred.</li><li>
A combination of appropriate education and experience may be substituted for the minimum experience requirements.</li></ul>

 OTHER TESTING/LICENSES REQUIRED
<ul><li>
A criminal background check is required, and pre-employment drug screening.</li><li>
A valid driver's license, personal transportation and in-force automobile insurance is required.</li><li>
Certification as a Passport Acceptance Agent required after hire unless exempted</li></ul>

PHYSICAL DEMANDS AND WORKING CONDITIONS
<ul><li>
Routine lifting of moderately heavy items, such as books or records boxes (over 25 pounds and up to 50 pounds), pushing full carts and/or standing for long periods of time as well as frequent stooping and bending.</li><li>
No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.</li><li>
Occasional minor discomforts from near-continual computer terminal use.</li></ul></div>

Branch Services Clerk Supervisor - Orange

<div>Position Closing Date: 04/17/2026

Part-Time = 16 Hours/Week 


GENERAL SUMMARY

Under moderate supervision, performs a variety of customer service and clerical functions related to the circulation of library materials including checking materials in and out, answering patron questions, processing card applications, answering phones, collecting fines, and accepting passport applications.

 JOB REQUIREMENTS

Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Feedback (Giving and Receiving); Problem Solving Ability; Customer Service; Perception/Judgment; Attention to Detail; Dependability; Diversity Focus; Teamwork Focus; Self-Development; Change Handling Ability; Persistence/Perseverance; Time Management; Computer Knowledge and Use; and Circulation Services.

Specific Knowledge, Skills, and Abilities required include:
<ul><li>
Knowledge of standard office procedures and practices.</li><li>
Skill necessary to develop and maintain effective, courteous and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.</li><li>
Skill in operation of typical office equipment such as personal computer, facsimile, self-checks, receipt printers, credit/debit card readers, computerized cash register express, digital camera and photoprinter, copiers, scanners, calculators, and telephones.</li><li>
Ability to demonstrate basic skill in using a personal computer and job-related software or systems applicable to the essential functions of the job, which may include, but not be limited to email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems used by CCPL.</li><li>
Ability to understand the difference between confidential and sensitive information and to handle each appropriately.</li><li>
 Ability to apply sound judgment, resolve problems, and make effective decisions.</li><li>
Skill in exercising advanced level of verbal, interpersonal and customer service skills.</li><li>
Ability to accurately organize and maintain paper documents and electronic files.</li><li>
Ability to detect basic errors and make corrections as appropriate.</li><li>
Ability to use Library resources effectively and efficiently.</li><li>
Ability to stay focused despite constant interruptions.</li></ul> 
<div></div>
<div>
ESSENTIAL JOB FUNCTIONS</div> 
<div></div>

Complies with Cuyahoga County Public Library&rsquo;s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality. 
<div></div>
<ul><li>
Performs as needed all branch circulation functions in the integrated library system. Answers customer questions regarding the completion of forms, takes passport photos, collects funds, and completes appropriate sections. Assists customers with self-fax and copy machine tasks. Instructs customers on use of self-check machines</li><li>
Provides customer service to library customers including answering telephones regarding library services, policies and procedures, providing general information about the library and responding to customer inquiries.</li><li>
Accepts applications for library cards, voter registration, and Golden Buckeye membership.</li><li>
Accepts passport applications. Answers patron questions regarding the completion of passport forms, takes passport photos, collects funds, and completes appropriate sections.</li><li>
Collects fines and fees, prepares deposit records, balances daily cash register receipts, deposits money as assigned and maintains daily activity records.</li><li>
Processes Ohio Link and Search Ohio. Processes and packages materials to be sent to other libraries within and outside the CCPL library system. Unpacks and checks in materials sent from other libraries.</li><li>
Mends and discards materials as directed. Recycles materials when necessary</li><li>
Sorts, processes and distributes incoming and outgoing mail and delivery, including daily check-in of periodicals, as assigned.</li><li>
May assist in opening, closing and monitoring building and in maintaining building security and safety standards as assigned.</li></ul> 
<div></div>
<div>
Summary Minimum Education &amp; Experience Required</div>
<ul><li>
High school diploma or GED.</li><li>
At least one year of clerical and customer service experience.</li></ul>

OTHER TESTING/LICENSES REQUIRED
<ul><li>
A criminal background check is required, and pre-employment drug screening.</li><li>
A valid driver&rsquo;s license, reliable personal transportation and in-force automobile insurance in order to travel between branches.</li><li>
Certification as a Passport Acceptance Agent required unless exempted.</li></ul> 


PHYSICAL DEMANDS AND WORKING CONDITIONS
<ul><li>
Routine lifting of moderately heavy items, such as books or records boxes (over 25 pounds and up to 50 pounds), pushing full carts and/or standing for long periods of time as well as frequent stooping and bending.</li><li>
No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.</li><li>
Occasional minor discomforts from near-continual computer terminal use</li></ul></div>

Branch Services Clerk - Parma-Snow

Join CUYAHOGA COUNTY PUBLIC LIBRARY and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CUYAHOGA COUNTY PUBLIC LIBRARY

About Company

Branch Services Clerk Supervisor - Orange

Branch Services Clerk - Parma-Snow