Qureos Mentor

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home option is available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.<ul><li>
Document problems, complete problem tickets, and request information in the support tools.</li><li>
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.</li><li>
 Effectively manage call workload.</li><li>
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.</li><li>
Collaborate well in a team environment.</li><li>
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.</li></ul> 
Required Qualifications<ul><li>
6 months of technical and/or call center experience</li></ul> 
Preferred Qualifications<ul><li>
Experience in a help desk/call center environment providing technical support in a retail environment.</li><li>
Experience using computer hardware and software applications.</li></ul> 
Education<ul><li>
High School Diploma or GED required or 2 years equivalent experience.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $34.15
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Technical Support Representative

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. 
 
Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. 
Required Qualifications<ul><li>
Must be at least 16 years of age</li><li>
Licensure requirements vary by state, click here to learn more.</li><li>
Must have the ability to perform the following tasks: Customer Service</li><li>
Greet each customer in a courteous and professional manner</li><li>
Assist all pharmacy and front store customers with their questions and concerns</li><li>
Request additional help when needed to maximize customer satisfaction</li><li>
Maintain customer/patient confidentiality according to HIPAA and company standards</li><li>
Answer telephone with appropriate greeting Operations</li><li>
Comply with all federal and state laws, rules and regulations</li><li>
Comply with CVS policy and procedures at all times</li><li>
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times</li><li>
Maintain prescription prioritization throughout prescription processing</li><li>
Process prescriptions</li><li>
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles</li><li>
labeling of prescriptions</li><li>
Resolve Third Party rejections and complete any manual claim forms</li><li>
Perform all register transactions, in adherence of CVS policy and procedures</li><li>
This includes cash, check and charge transactions</li><li>
Bag merchandise upon completion of sale</li><li>
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)</li><li>
Communicate with all healthcare professionals when permissible and according to state law</li><li>
Retrieve and file prescriptions appropriately according to State and Federal Law</li><li>
Participate in all required store operational meetings</li><li>
Maintain a clean, organized and professional pharmacy department, according to CVS standards</li><li>
Access, input and retrieve information to/from the computer</li><li>
Stand for extended periods of time</li><li>
Assist front store operations when needed Inventory Management</li><li>
Maintain in-stock by ensuring all inventory management policies and procedures are followed</li><li>
Utilize appropriate report(s) to maintain replenishment</li><li>
Pull outdated, damaged and recalled merchandise and prepare for return</li><li>
Assist with putting away drug orders (except CIIs) as permitted by law</li><li>
Preferred Qualifications
Required Qualifications continued: Front Store Activities</li><li>
Operate a cash register including cash transactions, checks, charges</li><li>
Follow company policies and procedures regarding cash register performance</li><li>
Request additional help when needed to increase customer satisfaction</li><li>
Greet each customer using the eye&rsquo;s, hi&rsquo;s and help at all times and assist customers with their questions, problems and complaints</li><li>
Price merchandise utilizing price guns</li><li>
Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping</li><li>
Stock shelves</li><li>
Complete price changes: document counts, utilize price guns</li><li>
Answer the telephone using the appropriate greeting</li><li>
Process photofinishing orders</li><li>
Maintain check-out area: fill register supplies, bags; wipe counter tops;</li><li>
Issue rainchecks when requested</li><li>
React to potential shoplifters following company guidelines</li><li>
Maintain customer/patient confidentiality</li><li>
Maintain card department: order, stock, inventory, signing</li><li>
Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)</li><li>
Reset departments/end caps following POGs</li><li>
Display and sign weekly, promotional and seasonal merchandise</li><li>
Prepare damages: document counts and item numbers, seal trays</li><li>
In-store signing, including: shelves, displays, dump baskets, windows, ceiling</li><li>
Assist Pharmacy personnel when needed</li><li>
Complete minor in-store repairs i.e., carriage poles, change light bulbs</li><li>
Work out reserve stock</li><li>
Assist customers with large purchases (taking out to vehicle)</li><li>
Unload and load trays/cases - 35 pound maximum to a height of 4 feet</li><li>
Move trays/cases from one location to another Human Resources</li><li>
Support scheduling activities according to the needs of the business and workflow model</li><li>
Complete all required training programs</li><li>
Communicate with field management and corporate any required reporting</li><li>
Education
High School diploma or equivalent preferred but not required.</li></ul>
Anticipated Weekly Hours
29
Time Type
Part time
Pay Range
The typical pay range for this role is:
$17.00 - $24.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 08/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Store associate RX

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Job Description Summary
The Application Developer is responsible for designing, building, and maintaining automation solutions that support claims processing workflows within the Rocket Automation platform. This role partners closely with business, governance, and operations teams to translate defined requirements into scalable, reliable automation capabilities.
The Developer serves as a technical expert, ensuring solutions are built to enterprise standards and operate efficiently in production, while supporting continuous improvement of automation performance and stability.
Key Responsibilities<ul><li>
Design, develop, and enhance automation solutions based on clearly defined business requirements and processing rules</li><li>
Translate functional requirements into technical logic, ensuring accuracy and scalability of automation workflows</li><li>
Perform unit testing, system testing, and validation of automation solutions prior to deployment</li><li>
Support production deployments, including release readiness, implementation, and post-production monitoring</li><li>
Troubleshoot and resolve defects, errors, and performance issues in production automation processes</li><li>
Maintain and enhance existing automation solutions to improve efficiency, accuracy, and throughput</li><li>
Monitor automation performance and system health, identifying opportunities for optimization and improvement</li><li>
Ensure adherence to established technical standards, coding practices, and control requirements across all automation solutions</li><li>
Partner with Process/Governance teams to evaluate the technical feasibility of automation opportunities</li><li>
Collaborate with Supervisors and Operations teams to ensure solutions align with real-world execution needs</li></ul>
Required Qualifications<ul><li>
Experience with RPA, automation platforms, or workflow technologies</li><li>
Strong analytical and problem-solving skills</li><li>
Experience translating business requirements into technical solutions</li><li>
Experience with testing, debugging, and production support</li></ul>
Preferred Qualifications<ul><li>
Experience in healthcare claims processing or adjudication workflows</li><li>
Experience working with large-scale batch processing or high-volume transaction environments</li><li>
Familiarity with enterprise automation platforms (e.g., Rocket/AutoiQ or similar tools)</li><li>
Experience in regulated or audit-sensitive environments</li></ul>
Leadership Competencies<ul><li>
Demonstrates strong attention to detail and commitment to accuracy</li><li>
Ability to operate effectively in a structured, process-driven environment</li><li>
Partners effectively across technical, business, and operational teams</li><li>
Applies sound judgment in resolving technical issues and tradeoffs</li><li>
Supports continuous improvement and innovation within automation processes</li></ul>
Additional Job Information<ul><li>
This role does not define business processes or requirements; instead, it focuses on executing technical solutions based on validated and approved designs</li><li>
The role is critical to ensuring that automation solutions are reliable, scalable, and aligned with enterprise standards</li><li>
Position may support both First Pass and Rework automation lanes</li></ul>
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Sr. Manager, Rocket Application Developer

Join CVS Health and explore 76   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CVS Health

About Company

Technical Support Representative

Technical Support Representative

Technical Support Representative

Technical Support Representative

Technical Support Representative

Store associate RX

Sr. Manager, Rocket Application Developer