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Cyber Advisors

<div>Cyber Advisors is looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
You will work based out of our Wilmington, NC office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware &amp; software, setup user accounts and profiles, and provide great customer service.
Examples of Work Performed
<ul><li>Provide direct technical assistance to clients utilizing remote support tools or in-person</li><li>
Troubleshoot and resolve technical problems without supervision</li><li>
 Provide escalation support to the Service Desk and assistance to Engineers</li><li>
 Identify opportunities to enhance end-user experience</li><li>
Document time, customer correspondence, and problem resolutions</li><li>
 Assist account managers by reviewing existing systems, identifying needed improvements, and recommending appropriate equipment</li><li>
Engage external support vendors as needed</li><li>
Maintain knowledge of professional trends</li><li>
Communicate with customer users</li><li>
Perform work outside of standard business hours as needed, including on weekends and holidays when necessary, as well as being a part of the on-call support rotation</li><li>
Routine management of systems and networks</li><li>
Maintain good working knowledge and certifications of products and solutions as customers' needs dictate</li><li>
Maintain documentation of work performed</li><li>
Participate in regular team and staff meetings</li><li>
Other duties as assigned</li></ul>
Minimum Qualifications<ul><li>
 Education: MCSA or two-year college degree in Information Technology; or equivalent experience.</li><li>
The Cyber Advisors Service Technician is not an entry level position and will require a combination of skills and experience for consideration.</li></ul>
Experience
<ul><li>Two years related experience with helpdesk/desktop support in a professional environment</li><li>
Call center or client-facing experience</li></ul>
Preferred Requirements
<ul><li>Strong PC Operating System, hardware, and networking fundamentals</li><li>
Active Directory: managing user accounts, security groups, and permissions</li><li>
LAN Fundamentals: functional understanding of DHCP, DNS, and network access control</li><li>
Client/Server Fundamentals: file servers, file and folder permissions, print servers</li><li>
Email Delivery Fundamentals, including MX records and email filtering</li><li>
Data Backup and Restore Fundamentals</li><li>
Security: identifying and resolving malicious software issues</li><li>
Strong interpersonal skills required to effectively communicate with users and vendors</li><li>
Willingness to work as part of a team to deliver quality service to our clients</li><li>
Strong work ethic</li><li>
Time management and task prioritization skills</li></ul>
Benefits Include
<ul><li>Highly competitive pay based on experience</li><li>
Great opportunities for career advancement</li><li>
Cyber Advisors fully pays Medical and Dental plan for employee</li><li>
401k with employer matching</li><li>
Disability and Life Insurance</li><li>
Bonuses eligible</li><li>
Paid time off
</li><li>Working with dynamic clients and the latest coolest technology</li></ul>
If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.
Must be able to pass a criminal background check and drug screen.</div>

Service Technician

Join Cyber Advisors and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cyber Advisors

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Service Technician