Qureos Mentor

Cyber Internet Services (Pvt.) Limited

Position: TAC Engineer Level-1 Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Managed ServicesAre you ready to elevate your career in a dynamic and innovative environment? Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.Responsibilities and Duties:&middot; Address diverse technical queries from corporate clients, providing timely and effective support.&middot; Build and maintain positive client relationships, ensuring exceptional service delivery.&middot; Expedite complaint resolutions within committed timelines to meet service level agreements.&middot; Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.&middot; Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.&middot; Log and manage incident resolution tickets in the system, ensuring clear communication with stakeholders.&middot; Provide technical support to customers via phone and email, ensuring issues are resolved promptly.&middot; Diagnose and resolve internet and data connectivity issues associated with various technologies, including GPON, RF P2P, P2MP, Metro Fiber, Dark Core, 3G/4G LTE, and email services.&middot; Collaborate with internal teams such as Network Operations, Engineering, and Fiber Optics to escalate and resolve technical and last-mile issues.&middot; Document support interactions, including resolution steps and customer feedback, within the ticketing system.&middot; Monitor network performance proactively to identify and resolve potential issues before they impact customers.&middot; Participate in training sessions and team meetings to share insights and best practices for continuous improvement.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Telecommunications, Electronics, Networking, Computer Engineering, or Computer Science from a reputable institution with a minimum CGPA of 3.0.&middot; CCNA training or certification is preferred.&middot; Fresh graduates or individuals with 1-2 years of relevant experience are encouraged to apply.&middot; Strong understanding of OSI Layers, TCP/IP protocols, and fundamentals of switching and routing.&middot; Proficiency in Linux and VM environments is an advantage.&middot; Basic knowledge of network security principles and practices.&middot; Solid troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.&middot; Familiarity with email protocols (SMTP, IMAP, POP3) and internet protocols (TCP/IP, DNS, DHCP).&middot; Flexibility to work in an 8-hour rotational shift schedule.How to Apply:If you are ready to embark on an exciting career journey with Cybernet, send your updated resume to careers@cyber.net.pk with the subject line &ldquo;TAC - Karachi&rdquo;Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1 - Karachi

Position: Network Engineer Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Network Operation Center - NOCPosition Overview:We are seeking a talented and motivated Network Engineer to join our dynamic Network Operation Center (NOC) team. This role offers the opportunity to work on advanced network systems, ensuring seamless connectivity and service excellence for our clients.Key Responsibilities and Duties:&middot; Plan, integrate, and monitor core network and voice infrastructure.&middot; Configure and maintain network devices and servers in collaboration with internal and external stakeholders.&middot; Act as a primary escalation point for service integration, testing, and delivery with partners and stakeholders.&middot; Proactively monitor network performance using advanced tools to analyze trends, identify issues, and resolve them promptly.&middot; Prepare and present network performance reports and status updates to management.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Telecommunication, Electronics, or Computer Science with a minimum CGPA of 3.0.&middot; Up to 2 years of relevant experience in network operations.&middot; CCNA/CCNP certification is highly preferred.&middot; Strong understanding of IP routing, network design, and related technologies.&middot; Knowledge of Linux and database servers is a plus.&middot; Excellent written and verbal communication skills with a proactive and problem-solving approach.Why Join Us?At Cybernet, we foster a collaborative and innovative work environment where growth and learning are integral to our culture. Join a forward-thinking team committed to delivering exceptional connectivity solutions while supporting your professional development.How to Apply?If you are ready to elevate your career, send your updated resume to careers@cyber.net.pk with the subject line: &ldquo;Network Engineer - Karachi.&rdquo;Be part of a team where your technical skills and dedication will make a meaningful impact. Apply today!Job Type: Full-timeWork Location: In person

Network Engineer

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Department: PayrollPosition: Executive Payroll - KarachiJob Location: Head Office, Karachi (onsite)Employment type: Full-time PermanentKey Responsibilities and Duties:1. Payroll Management:&middot; Process payroll for employees, including calculation of salaries, deductions, taxes, etc.&middot; Maintain payroll records, including employee information, EOBI, ESSI, TAX, PF Cont, etc.&middot; Coordinate with HR and other departments to ensure accurate payroll processing.&middot; Handle payroll queries and discrepancies, and address employee concerns related to payroll.&middot; Manage employee contributions to provident fund, including deductions from salaries and employer matching contributions.&middot; Process withdrawal requests and facilitate timely payouts to eligible employees as per fund rules and regulations.&middot; Process final settlement requests and facilitate timely payouts to ex-employees as per fund rules and regulations.&middot; Ensure accurate recording and reporting of contributions, withdrawals, settlements, and fund balances.2. Provident Fund Accounting:&middot; Maintain accurate records of transactions related to provident funds, including contributions, withdrawals, investments, and fund balances.&middot; Prepare annual financial statements and reports for provident fund.&middot; Reconcile fund accounts and resolve discrepancies, ensuring the integrity and reliability of financial data.&middot; Coordinate with external auditors to facilitate audits of provident fund, including preparation of audit schedules, supporting documentation, and responses to audit inquiries.&middot; Prepare financial reports of the fund for SECP &amp; other regulatory bodies.Skills and Requirements:&middot; Bachelor&rsquo;s degree in Business, Accounting, Finance or related field from a recognized institution.<ul><li>1 to 2 years of core experience in payroll functions.</li></ul>&middot; Strong working knowledge of local regulations and policies related to payroll and HR.&middot; Ability to prioritize multiple tasks while meeting deadlines timely and accurately.&middot; Strong verbal and written skills to connect with clients and align with various stakeholders.&middot; Strong interpersonal skills, explaining complex issues at an understandable level.&middot; Passionate about working in a dynamic and fast-paced environment.&middot; Advanced knowledge of local payroll software solutions.&middot; Intermediate knowledge of Microsoft Excel / Google Sheets.&middot; Strong ethical standards and highest level of integrity.&middot; Strong attention to detail.How to Apply:Take the first step towards an exciting career by applying now. Send your resume to careers@cyber.net.pk with &quot;Executive Payroll &quot; in the subject line.Join Cybernet, where growth meets opportunity!Job Type: Full-timeWork Location: In person

Executive Payroll - Karachi

Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Corporate Sales Position: Associate Key Account Manager &ndash; Corporate SalesPosition Overview:Embark on a rewarding career in Corporate Sales with Cybernet. This role offers a unique opportunity to train under seasoned professionals, develop key account management skills, and gain hands-on experience in client relationship building within a dynamic market.Key Responsibilities:&middot; Develop Skills: Work under the guidance of an experienced manager to build foundational management skills.&middot; Support Sales Initiatives: Assist the sales team in prospecting, lead generation, and client outreach.&middot; Client Engagement: Participate in client meetings alongside senior team members to observe interactions and negotiations firsthand.&middot; Market Analysis: Conduct research on market trends and competitor strategies to inform sales tactics.&middot; Data Management: Help maintain accurate records of sales activities and customer information.Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration from a reputable institution.</li><li>Experience: Previous experience or internships in sales are preferred.</li><li>Skills: Excellent communication, analytical, and organizational abilities, with a knack for multitasking in fast-paced environments.</li></ul>How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot;Associate KAM-KHI&quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Job Type: Full-timeWork Location: In person

Associate Key Account Manager – Corporate Sales - Karachi

Position: Assistant Manager - Data Center (Design &amp; Planning) Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Infrastructure Sites &amp; FacilitiesPosition Overview:We are seeking an experienced and proactive Assistant Manager - Data Center (Design &amp; Planning) to join our Infrastructure Sites &amp; Facilities team. This role involves overseeing the design, planning, and operational efficiency of our data centers, ensuring compliance with industry standards and fostering continuous improvement.Key Responsibilities:&middot; Collaborate with internal and external stakeholders to define data center operations, including the development of Change Management procedures, SOPs, and related tools.&middot; Prepare BOQs, layouts, technical documentation, and RFPs.&middot; Manage data centers to ensure vendors meet service level agreements as per contractual terms.&middot; Develop and analyze energy-efficient solutions to minimize power losses.&middot; Conduct site visits for engineering studies, electrical system audits, and startup testing.&middot; Participate in Root-Cause Analysis (RCA) for equipment failures or power outages.&middot; Provide instructions to vendors and installation contractors while ensuring quality standards are met.&middot; Oversee the operation and maintenance of all data center infrastructure, including power systems, cooling, fire alarms, and generators.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Electrical or Electronics Engineering.&middot; 3+ years of relevant experience, preferably in data center or facility management.&middot; In-depth knowledge of electrical systems, fire systems, and control systems.&middot; Strong problem-solving and critical-thinking skills with the ability to work independently.&middot; Proficiency in AutoCAD, MS Project, Excel, and PowerPoint.&middot; Excellent leadership and communication skills to effectively lead and inspire diverse teams.&middot; Certifications such as CDCP (Certified Data Center Professional) or DCM (Data Center Management) are a plus.&middot; Familiarity with power distribution, cooling systems, networking, and security will be advantageous.Why Join Us?At Cybernet, we foster a collaborative and innovative environment where you can grow and excel in your career. Join a forward-thinking organization committed to shaping the future of connectivity and delivering impactful solutions in the telecom industry.How to Apply:If you are ready to advance your career, send your updated resume to careers@cyber.net.pk with the subject line: &ldquo;Assistant Manager - Data Center (Design &amp; Planning)&rdquo;Be a part of our journey toward excellence. Apply today!Job Type: Full-timeWork Location: In person

Assistant Manager - Data Center (Design & Planning)

Position Title: Bid SpecialistCompany: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi Employment Type: Full-time | Onsite Department: Pre-SalesPosition Overview:Cybernet is seeking an organized, detail-oriented, techno-commercial Bid Specialist to join its Presales function. This role is primarily responsible for end-to-end bid management, ensuring the preparation and submission of high-quality, compliant, and competitive bids across enterprise and carrier-grade solutions.The Bid Specialist will act as the central coordinator throughout the bid lifecycle, working closely with Sales, Presales, Product, Finance, Legal, PMO, Technical teams and Management to ensure timely, accurate, and well-positioned bid submissions that support Cybernet&rsquo;s business growth and strategic objectives.Key Responsibilities and Duties:Bid Lifecycle Management<ul><li>Own and manage the complete bid lifecycle including pre-bid engagements, pre-qualification and vendor registration processes, RFIs, RFQs, RFPs, post bid engagements and solutions presentations.</li><li>Review and analyze tender documents to clearly interpret technical, commercial, and contractual requirements.</li><li>Ensure compliance with customer requirements, internal policies, and submission timelines.</li></ul>Proposal Development &amp; Submission<ul><li>Coordinate with internal stakeholders to gather inputs for technical, commercial, legal, and financial sections of proposals.</li><li>Engage OEMs and third-party solution providers, if required, to build end to end compliant solutions.</li><li>Draft, compile, review, and finalize high-quality technical and commercial proposals, ensuring clarity, consistency, and alignment with Cybernet&rsquo;s value proposition.</li><li>Prepare executive summaries, compliance matrices, and bid clarifications as required.</li><li>Present bid summaries and submissions to management for review, approval, and pricing sign-off.</li></ul>Commercial &amp; Contract Support<ul><li>Support costing validation, pricing alignment, and business case preparation in coordination with Finance.</li><li>Coordinate with Legal to review contractual terms, highlight risks, and support negotiations with customers.</li><li>Ensure contractual and commercial risks are identified and escalated appropriately.</li></ul>Stakeholder Coordination<ul><li>Act as the single point of contact for all bid-related coordination between Sales, Presales, Product, Finance, Legal, PMO, and external partners.</li><li>Support Sales teams during bid clarifications, customer queries, presentations and submission follow-ups.</li><li>Ensure alignment between customer expectations, solution feasibility, and commercial viability.</li></ul>Process Improvement &amp; Knowledge Management<ul><li>Maintain and continuously enhance a bid repository including templates, past proposals, and best practices.</li><li>Contribute to the standardization and improvement of bid management processes and documentation.</li><li>Support market and competitor analysis to strengthen bid positioning and win probability.</li></ul>Skills &amp; Qualifications:Education<ul><li>Bachelor&rsquo;s degree in Telecom, Electronics, Computer Systems, or a related discipline.</li><li>MBA or business-related qualification will be considered an added advantage.</li></ul>Experience<ul><li>2&ndash;4 years of relevant experience in bid management, proposal development, or presales, preferably within Telecom, IT, or Managed Services environments.</li></ul>Core Competencies<ul><li>Strong understanding of techno-commercial bids, tendering processes, and compliance requirements.</li><li>Good understanding of Telecom, ISP industry is preferable.</li><li>Good understanding of IP/MPLS, Ethernet, FTTH GPON/ fixed line networks.</li><li>Excellent business writing, documentation, and presentation skills.</li><li>High attention to detail with strong organizational and time-management abilities.</li><li>Ability to manage multiple bids simultaneously under tight deadlines.</li><li>Strong coordination skills with the ability to work effectively across cross-functional teams.</li><li>Sound commercial awareness and structured problem-solving approach.</li><li>Proficiency in MS Word, Excel, PowerPoint, and proposal documentation tools.</li></ul>Certifications<ul><li>Relevant industry or proposal/bid management certifications will be considered a strong asset.</li></ul>How to Apply:Interested candidates are encouraged to share their updated resume at careers@cyber.net.pk with &quot;Bid Specialist &ndash; Karachi&quot; in the subject line.Join Cybernet, where growth meets opportunity!Job Type: Full-timeWork Location: In person

Bid Specialist - Karachi

Join Cyber Internet Services (Pvt.) Limited and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.