Qureos Mentor

Cybernet Internet Services Pvt. Ltd.

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location: Islamabad (Onsite)Position: TAC Engineer Level-1Responsibilities and Duties:<ul><li>Provide technical support to customers via phone, email from corporate clients.</li><li>Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.</li><li>Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.</li><li>Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.</li><li>Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.</li><li>Actively monitor network performance and identify potential issues before they affect customers.</li><li>Participate in regular training sessions and team meetings to share insights and best practices.</li></ul>Skills and Requirements:<ul><li>Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.</li><li>Experience in technical support roles, preferably in the telecommunications or ISP industry.</li><li>Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)</li><li>Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>CCNA training or certification would be preferred.</li><li>Open to fresh graduates or individuals with 1-2 years of relevant experience.</li><li>Basic understanding and experience in network security principles and practices.</li><li>Knowledge of Linux and VM environment are a plus.</li><li>Willingness to work on an 8-hour shift rotation schedule</li></ul>How to Apply:Send your resume to careers@cyber.net.pk with &quot;TAC&quot; in the subject line.Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1

Position: HR Executive Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Lahore Job Type: Full-time | Onsite Department: Human Capital Management (HCM)Position OverviewCybernet is seeking a dynamic and results-oriented HR Executive to join our Human Capital Management (HCM) team. This role presents an exciting opportunity to manage key HR functions, including talent acquisition, onboarding, employee relations, performance management, training and development, HR operations, and compliance.The ideal candidate will possess a strong foundation in HR principles and best practices, excellent communication and interpersonal skills, and the ability to work both independently and collaboratively in a fast-paced environment.Key ResponsibilitiesTalent Acquisition and Onboarding<ul><li>Manage the end-to-end recruitment process, including candidate sourcing, screening, and initial interviews</li><li>Oversee onboarding activities to ensure a seamless transition for new hires, including preboarding, documentation, orientation, and benefits enrollment</li><li>Develop and implement structured onboarding programs to enhance employee engagement and retention</li></ul>Employee Relations and Engagement<ul><li>Act as a trusted advisor to employees and managers, fostering a positive and high-performance workplace</li><li>Address employee concerns with confidentiality, professionalism, and compliance with company policies</li><li>Provide guidance on HR policies, best practices, and workplace regulations</li><li>Conduct investigations into employee grievances and disputes and recommend appropriate resolutions</li></ul>Performance Management and Learning and Development<ul><li>Assist in the performance appraisal process, including scheduling reviews and collecting performance data</li><li>Support managers in identifying training needs and implementing performance improvement plans</li><li>Maintain training records and track employee learning and development progress</li></ul>HR Operations and Compliance<ul><li>Maintain accurate and up-to-date employee records in the HRIS with strict confidentiality</li><li>Assist in the development and implementation of HR policies in line with legal requirements</li><li>Monitor compliance with local labor laws, company policies, and HR best practices</li><li>Prepare HR reports on headcount, turnover, and employee engagement</li></ul>Compensation, Benefits, and Payroll Support<ul><li>Administer employee benefits programs, including health insurance and leave management</li><li>Respond to employee queries regarding compensation and benefits</li><li>Coordinate payroll processes with Payroll and Finance teams to ensure timely salary disbursement</li></ul>HR Analytics and Reporting<ul><li>Track and analyze HR metrics such as recruitment efficiency, engagement, and retention</li><li>Maintain HR dashboards and generate reports to support workforce planning</li></ul>Skills and Qualifications<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>1 to 3 years of experience in HR, preferably in talent management, employee relations, or HR operations</li><li>Strong understanding of HR principles, recruitment, onboarding, payroll, and benefits administration</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work in a fast-paced environment and manage multiple priorities</li><li>Experience with HRIS, ATS, payroll systems, and Microsoft Office is preferred</li></ul>Why Join Cybernet?At Cybernet, we foster a culture of collaboration, innovation, and professional growth. Join a forward-thinking organization committed to shaping the future of connectivity and technology solutions. We offer a dynamic work environment, professional development opportunities, and a people-first approach to HR management.How to ApplyInterested candidates are encouraged to apply by sending their updated resume to careers@cyber.net.pk with the subject line: HR Executive &ndash; LahoreJob Type: Full-timeWork Location: In person

Human Resource Generalist

Join Cybernet Internet Services Pvt. Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cybernet Internet Services Pvt. Ltd.

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TAC Engineer Level-1

Human Resource Generalist