Qureos Mentor

Cybernet Internet Services Pvt. Ltd.

About UsCybernet, a part of the Lakson Group of Companies, is Pakistan&rsquo;s largest FTTX provider, with over 25 years of unparalleled services. The company focuses on providing specialized end-to-end connectivity solutionsto its enterprise and broadband customers nationwide, as well as carrier services to international telecom service providers. Cybernet has established its GPON-based fiber-optic network and long-haulinfrastructure to enable nationwide connectivity. We empower international and carrier customers by leveraging our global Points of Presence (PoPs) in Asia (Singapore), the Middle East (Oman, UAE), andEurope (France) and facilitating cross-border connectivity. Our offices are present in over 29 cities across the country.Key Responsibilities:<ul><li>Technical Support: Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.</li><li>Incident Management: Log and track support requests using a ticketing system, ensuring timely resolution and effective communication with users.</li><li>Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.</li><li>Hardware/Software Installation: Install, configure, and upgrade computer hardware, software, and peripherals.</li><li>User Training: Assist users in understanding and utilizing technology effectively, including providing training on software applications and IT policies.</li><li>Documentation: Maintain accurate and up-to-date documentation of technical issues, resolutions, and procedures.</li><li>Escalation: Identify and escalate complex issues to higher-level support teams or management as necessary.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, Telecommunications, or a related technical field.</li><li>Experience: Fresh graduates to 2 years of experience.</li><li>Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office, and common productivity tools. Basic understanding of networking concepts and troubleshooting.</li><li>Certifications/Training: Relevant certifications such as Microsoft Certified Professional (MCP), CCNA are advantageous.</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.</li><li>Problem-Solving: Strong analytical and problem-solving skills with attention to detail.</li><li>Customer Service: Demonstrated ability to provide high-quality customer service and maintain a positive, professional demeanor.</li><li>Teamwork: Ability to work effectively both independently and as part of a team in a fast-paced environment.</li></ul>Special Requirements:<ul><li>Gender: Male (for field visit requirements)</li><li>Transport: Must have a motorbike for managing field visits.</li><li>Flexibility: Must be flexible to work in evening shifts.</li></ul>Job Type: Full-timeWork Location: In person

HELPDESK ENGINEER - LEVEL II (Peshawar)

Overall ScopeThe primary responsibility of Splicer is to splice fiber optic cables in both outdoor and indoor settings, read, create and maintain splicing schematics and diagrams, maintain control of outside plant (OSP) activities surrounding the assigned work site(s), taking and maintaining accurate splicing and field notes, support project timelines, and inspecting, designing and providing accurate staking sheets for projects. Other duties, responsibilities and qualifications may be required and/or assigned.Requirements :Capable of using following equipment:<ul><li>50S, 60S, 70S, 80S and 62S Fujikura Splicing Machine.</li><li>Exfo OTDR FDB 400 and FDB 200.</li><li>JDSU OTDR MTS-4000, MTS 6000 MTS 8000.</li><li>Power Meters and Light Source Exfo and JDSU (VIAVI).</li></ul>Capable of using following tools:&middot; Cable Jacket Stripper&middot; Buffer Tube Slitter&middot; Cleaver CT-30 Fujikura&middot; Sumitomo CleaverEssential&middot; Diploma of Associate Engineer (DAE) or Intermediate (complete),&middot; Diploma of Optical Fiber Transmission System and (FOC) Cable splicing from Telecom Foundation Training Institute (will be preferred).Should hand on Experience of&middot; 24 (FOC) splicing and Termination&middot; 48 (FOC) splicing and Termination&middot; 96 (FOC) splicing and Termination&middot; 144FOC splicing termination O.D.F &amp; Testing and Documentation&middot; Theoretical Knowledge of Optical Fiber and Experience of GPON/FTTH will be Preferred.Desirable:&middot; Familiar with MS-Excel and MS-Visio&middot; Negotiating and coordination&middot; Team spirit&middot; Inter-personal skills&middot; Independence with positive energy level&middot; Operational Excellence (quality with cost efficiency)Job Type: Full-timeWork Location: In person

Splicer (Lahore)

Splicer (Daska)

SummaryYour job is to provide customers with everything they need to have their work done. Be it installation, repair, or maintenance of the equipment they need to inform their customer about the progress during the procedure.As a Field Service Technician, you&rsquo;re required to be professional and responsible towards your duties. Also, you might need to travel to different locations, install equipment and respond to maintenance service requests.To excel in your job, you need to have outstanding troubleshooting skills, adequate field experience, and the aptitude to find your feet into the changing work schedule. Then, you&rsquo;ll be able to provide first-rate service and can satisfy your clients.Responsibilities&middot; Complete installation of fiber optic equipment and cable laying till the customer's premises from the distribution box.&middot; On-the-spot complaint handling&middot; Installation of Access Point (AP), HD Box installation, and laying of RF cable for TV&middot; Designated area maintenance of last mile optical fiber cable&middot; Working with GPON technology among others&middot; Familiar with the use of safety equipment and tools.&middot; To Maintain toolkits/equipment/test gears etc.Requirements&middot; Diploma of Associate Engineer (DAE) or Intermediate (complete)&middot; Age bracket below 32 years (36 for Supervisor).&middot; Familiar with GPON technology&middot; Ability to satisfy the customer by performing testing and troubleshooting&middot; Effective response to service disruption events and ensure timely restoration.&middot; One to two years of experience will be preferred&middot; Fresh with relevant educational background (capacity will be enhanced) Self-motivated with a results-driven approach.&middot; Integrity and honesty&middot; Self-motivated with a results-driven approach. Fast learner and passion for salesWhat We Offer<ul><li>Market competitive compensation package.</li><li>Medical coverage for employees and their families.</li><li>Festival bonuses.</li><li>A culture of diversity, inclusion, and respect for each other.</li><li>A team that continuously works towards mutual development and success.</li></ul>Job Type: Full-timeWork Location: In person

Field Technician (Lahore)

Field Technician (Daska)

About UsCybernet, a part of the Lakson Group of Companies, is Pakistan&rsquo;s largest FTTX provider, with over 25 years of unparalleled services. The company focuses on providing specialized end-to-end connectivity solutionsto its enterprise and broadband customers nationwide, as well as carrier services to international telecom service providers. Cybernet has established its GPON-based fiber-optic network and long-haulinfrastructure to enable nationwide connectivity. We empower international and carrier customers by leveraging our global Points of Presence (PoPs) in Asia (Singapore), the Middle East (Oman, UAE), andEurope (France) and facilitating cross-border connectivity. Our offices are present in over 29 cities across the country.SummaryWe are looking for a reliable and organized Cable Technician to join our team and install data and voice cables that connect our FTTH equipment/products to customer premises.Cable Technician responsibilities include digging and setting ground cables, working on poles, and installing equipment as needed.Ultimately, you will work with other Cable Technicians to ensure our customers have access to the services they need.Responsibilities<ul><li>Complete installation of infrastructure of fibre optic cable till the distribution box</li><li>Installing televisions, cables, routers, and IT devices</li><li>On-the-spot complaint handling</li><li>Assisting Splicer during Fiber Distribution Terminal (FDT) and Distribution Box (ADT)</li><li>Laying and handling of 2-fiber, 6-fiber, 12-fiber and 24-fiber cable</li><li>Working with GPON technology among others</li><li>Effective response to service disruption events and ensure timely restoration.</li><li>Troubleshooting issues with the cable network</li><li>Repairing cable poles and towers</li><li>Ensuring all cables are neatly tied and bundled according to safety regulations</li></ul>&middot; Completing paperwork such as timesheets, checklists, vehicle inspection reports, and service ordersRequirements&middot; Diploma of Associate Engineer (DAE) or Intermediate (complete)&middot; Age bracket below 30 years&middot; Familiar with GPON technology&middot; Must be familiar with Splicing machine, Optical Power Meter, PON Meter, and OTDR.&middot; Ability to satisfy the customer by performing testing and troubleshooting&middot; One-to-two-year experience will be preferred&middot; Fresh with relevant educational background (capacity will be enhanced)&middot; Self-motivated with a results-driven approach.&middot; Integrity and honesty&middot; Self-motivated with a results-driven approach. Fast learner and passion for sales&middot; Familiar with the use of safety equipment and tools.&middot; To Maintain toolkits/equipment/test gears etc.What We Offer<ul><li>Market competitive compensation package.</li></ul><ul><li>Medical coverage for employees and their families.</li></ul><ul><li>Festival bonuses.</li></ul><ul><li>A culture of diversity, inclusion, and respect for each other.</li></ul>A team that continuously works towards mutual development and successJob Type: Full-timeWork Location: In person

Cable Technician (Lahore)

Cable Technician (Daska)

Join Cybernet Internet Services Pvt. Ltd. and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.