Qureos Mentor

DAIKIN COMFORT TECHNOLOGIES DIST INC

<div>Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Warehouse Associate position for our branch operations group located at our Austin, TX branch. The Warehouse Associate is responsible for off-loading, put-away, picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. The warehouse associate is accountable for the movement of all materials within the warehouse and overall appearance while ensuring to meet all safety protocols.

Why work with us?

 &gt; Benefits are effective on day one for all full-time direct hires.

 &gt; Training programs are available to help guide team members and develop new skills.

 &gt; Growth Opportunities - there are immense opportunities to grow your career.

 &gt; You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities may include;
<ul><li>Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks</li></ul>
<ul><li>Ensure all items are received per procedure and stocked in assigned locations</li></ul>
<ul><li>Maintain Inventory and Prepare Cycle Counts</li></ul>
<ul><li>Complete Will Calls</li></ul>
<ul><li>Responsible for timely and accurate completion of paperwork and transaction entries</li></ul>
<ul><li>Proper PPE and uniform must be worn at all times during each shift</li></ul>
<ul><li>Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.</li></ul>
<ul><li>Assist Customers and CSRs as needed</li></ul>
<ul><li>Follow standard operating procedures, established work processes and Company policies</li></ul>
<ul><li>Perform additional tasks as required</li></ul>

Nature &amp; Scope:
<ul><li>Works within well-defined instructions</li></ul>
<ul><li>Uses established procedures and works under supervision to perform assigned tasks
</li></ul><ul><li>Work is closely supervised</li></ul>
<div>
Knowledge &amp; Skills 
<ul><li>Effective verbal and written communication skills</li></ul></div>
<ul><li>High level of attention to detail and surroundings</li></ul>
<ul><li>Basic Computer skills including data entry to process transactions and generate reports and orders</li></ul>
<ul><li>Ability to successfully process (ex. Loading and Unloading) products</li></ul>
<ul><li>Ability to operate a forklift safely and work in a fast-paced warehouse</li></ul>
<ul><li>Ability to pass Prove It and driving test</li></ul>
<ul><li>Must be eligible to be forklift certified in house within 30 days
</li></ul><ul><li>Effective verbal and written communication skills</li></ul>
<ul><li>High level of attention to detail and surroundings</li></ul>
<ul><li>Basic Computer skills including data entry to process transactions and generate reports and orders</li></ul>
<ul><li>Ability to understand and follow work instructions, policies and procedures</li></ul>
<ul><li>Be dependable, work well in a team environment, and establish positive working relationships with employees and customers</li></ul>
<ul><li>Ability to work in warehouse that is not climate controlled</li></ul>

Experience

1 plus years of warehouse experience

1 plus years industrial forklift experience strongly preferred.

Education/Certification:
<ul><li>High School diploma or GED</li></ul>
<ul><li>Must have Valid driver&rsquo;s license</li></ul>

People Management: No

Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. The ability to lift and carry items weighing up to 40 lbs or lift lighter items repetitively or perform 2 man lifts for heavier items. The ability to stand or walk for extended periods of time.

Reports To: Supervisor, Warehouse

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.</div>

Warehouse Associate

<div>Daikin Comfort Technologies is seeking a professional, skilled individual for our Technical Service Mgr position for our branch operations group located remotely, but local to our Kansas City, MO region. The Technical Service Mgr supports internal and external customers who install, repair, and maintain heating and air-conditioning systems for an assigned geographical region. The Technical Service Mgr is responsible for conducting seasonal training classes to enrich new and existing customers as a technical subject matter expert. This candidate will routinely work with company-owned branch employees, Territory Sales Mgr, as well as external customers such as Dealers, Independent Dist and Mfg Rep to ensure positive customer satisfaction while meeting departmental goals and objectives.

Why work with us?

 &gt; Benefits are effective on day one for all full-time direct hires.

 &gt; Training programs are available to help guide team members and develop new skills.

 &gt; Growth Opportunities - there are immense opportunities to grow your career.

 &gt; You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities may include:
<ul>
<li>Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.</li>
<li>Provides technical expertise for product reliability investigations.</li>
<li>Gather &ldquo;Voice of the Customer&rdquo; to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions.</li>
<li>Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity.</li>
<li>Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation.</li>
<li>Service Bulletin support to internal and external customers and provides implementation of corrective action plans.</li>
<li>Provides oversight for warranty unit replacements, and labor allowance dollars.</li>
<li>Train &amp; Audit Independent Distributor trainers and technical managers, when required.</li>
<li>Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership.</li>
<li>Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service &amp; Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity.</li>
<li>Provide technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams.</li>
<li>Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided.</li>
<li>Document recurring problems and suggest preventative measures.</li>
<li>Completion of Daikin STEP (Service Technician Excellence Program) program, Daikin D-STAR testing requirements and assigned professional development</li>
</ul>
Knowledge &amp; Skills:
<ul>
<li>Public speaking.</li>
<li>Excellent customer service, relationship management and interpersonal skills.</li>
<li>Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint</li>
<li>Excellent written and verbal communication skills.</li>
<li>Self-motivated with attention to detail.</li>
<li>Ability to de-escalate customer issues with calm demeanor and problem-solving.</li>
<li>Excellent organizational, time and project management skills.</li>
<li>Rational strong work ethic and integrity are required for this fast-paced environment.</li>
<li>Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.</li>
<li>Ability to prioritize and facilitate multiple projects to a high degree.</li>
</ul>
Experience:
<ul>
<li>Minimum 5 years technical support experience required.</li>
<li>Minimum 1-year technical training experience preferred.</li>
</ul>
Education/Certification:
<ul>
<li>High School Diploma or GED equivalent required</li>
<li>HVAC certification or two-year HVAC college degree preferred.</li>
</ul>
People Management: No

Physical Requirements / Work Environment:
<ul>
<li>Must be able to perform essential and additional responsibilities.</li>
<li>Ability to climb ladders and lift 50lbs.</li>
<li>Travel as required depending on territory.</li>
<li>Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates</li>
</ul>
Reports To:
<ul>
<li>Manager, Divisional Tech Services</li>
</ul>
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.</div>

Technical Service Manager

Join DAIKIN COMFORT TECHNOLOGIES DIST INC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DAIKIN COMFORT TECHNOLOGIES DIST INC

About Company

Warehouse Associate

Technical Service Manager