Abrar Admin

Daikin/Goodman Manufacturing

<div>The Lab Maintenance Engineer shall be responsible for supporting and monitoring maintenance and facilities projects to ensure safe and efficient operation of the lab equipment. The duties shall include the oversight of cooling, heating and prototype lab area, the maintenance and continuous improvement of testing equipment required for the daily production of test data. Support the proper functioning and development of Engineering Lab by calibrating testing instrumentation on schedule, ensuring instruments, gauges and testing devices are calibrated correctly and give accurate readings at all times.
May include:
<ul>
<li>Work directly with other Facilities Engineers or Managers to continuously monitor and improve the performance of test equipment and facilities.</li>
<li>Provide support to the lab maintenance and facilities team for troubleshooting day-to-day issues related to testing equipment and facilities.</li>
<li>Provide engineering support to maintenance technicians.</li>
<li>Assure repair techniques, repair procedures, and equipment specific training are documented and made available.</li>
<li>Provide technical support for specification, identification and purchasing of needed parts.</li>
<li>Develop and maintain test room P&amp;ID schematics.</li>
<li>Comply with calibration procedures for existing new lab equipment.</li>
<li>Maintain accurate calibration records. Tracking of all calibrated equipment, internal and external.</li>
<li>Complete calibrations and qualifications in a safe, timely and accurate manner following calibration procedures and schedules.</li>
<li>Ensure calibration records are completed accurately.</li>
<li>Coordinate with third party labs to expedite equipment calibrated externally. Maintain accurate records of accreditations held by external labs and ensure they comply with the ISO 17025 standard.</li>
<li>Analyze calibration reports, review findings and support troubleshooting.</li>
<li>Keep lead informed of any calibration issues or deficiencies discovered related to calibration.</li>
<li>Responsible for proper handling, storage and maintenance of test instrumentation and calibration standards.</li>
<li>Identify project supply/equipment needs to ensure lab operations are not interrupted.</li>
<li>Support root cause investigation if unplanned maintenance events.</li>
<li>Maintain safety as the highest priority and abide by all safety policies and procedures. Ensure that work areas are safe, neatly organized and professional on-site and in an office environment.</li>
<li>Undertake other projects assigned by the management.</li>
</ul>
Nature &amp; Scope:
<ul>
<li> Applies practical knowledge of job area typically obtained through advanced education and work experience.</li>
<li>Encouraged to seek continuous improvements.</li>
<li>Performs a range of mainly straightforward assignments.</li>
<li>Works independently with general supervision.</li>
<li>Problems faced are difficult but not typically complex</li>
</ul>
Knowledge &amp; Skills
<ul>
<li> Must be knowledgeable in the fields of Thermodynamics, Fluid Dynamics, and Mass Transfer
 </li><li>Basic LabVIEW HMI programming skills.
 </li><li>Exposure to programming Allen Bradley PLC&rsquo;s, VFD.
 </li><li>Practical understanding of industrial refrigeration systems.
 </li><li>Familiar with single phase and three phase Electrical systems.
 </li><li>Ability to understand traceability, substitution of standards, test accuracy and uncertainty ratios as part of ISO 17025 requirements.
 </li><li>General understanding of pneumatic, mechanical, and electrical instrumentation, understands and applies basic concepts of calibration and requirements including accuracy testing.
 </li><li>Ability to read and understand electrical and mechanical schematics.
 </li><li>Must be familiar in hydraulics, pneumatics, electrical components, and construction.
 </li><li>Self-motivated with a willingness to learn.
 </li><li>Ability to work with minimal supervision.
 </li><li>Able to manage tasks with minimal direction.
 </li><li>Fair knowledge of electrical practices and safety codes.
 </li><li>Effective communication skills &ndash; verbal and written.
 </li><li>Ability to work with a diverse range of people and in a team setting.
 </li><li>High level of attention to detail, accuracy, and analytical skills.
 </li><li>Effective organizational and time management skills including prioritization skills.</li>
<li>Ability to apply good judgement, strong work ethics and integrity on the job.</li>
</ul>
Experience:
<ul>
<li>0-3 years&rsquo; experience including co-ops, internships, and/or research projects that include pneumatic, mechanical, and electrical instrumentation.</li>
</ul>
Education/Certification
<ul>
<li>Bachelor&rsquo;s Degree in engineering from an accredited institution required</li>
</ul>
People Management : No

Physical Requirements / Work Environment
<ul>
<li>May stand for extended periods when facilitating meeting or walking in the facility</li>
<li>May be exposed to relatively high and low temperatures for short periods of times when accessing test rooms</li>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations</li>
</ul>
Reports To: Manager, Engineering

The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. 

Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Lab Maintenance Engineer 1

<div><h4 class="jobSectionHeader">Detailed Description</h4>

The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle management, contact center operations, and process optimization, the Analyst enables the implementation of scalable and efficient customer service solutions. This role partners with stakeholders to design service-centric solutions, improve agent productivity, and enhance customer experience through data-driven insights.
<h4 class="jobSectionHeader">
Responsibilities may include:</h4>

Product Administration: 
Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.

Requirements Gathering: 
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.

Story Development: 
Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.

Data Management: 
Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.

Process Improvement: 
Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.

User Acceptance Testing Management: 
Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.

Agile Methodology: 
Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.

Troubleshooting and Support: 
Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.

Training: 
Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.

Platform Updates: 
Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.

Integration Support: 
Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.

Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.

Perform other tasks as assigned
<h4 class="jobSectionHeader">
Nature and Scope:</h4>
<ul><li>Applies advanced knowledge of Service Cloud and service operations processes</li>
<li>Works independently with limited supervision while managing projects and deliverables</li>
<li>May coach and guide junior analysts</li>
<li>Handles complex problems requiring analytical thinking and innovative solutions</li>
</ul><h4 class="jobSectionHeader">Knowledge and Skills:</h4>
<ul><li>Intermediate knowledge of Microsoft Office, Jira, Confluence</li>
<li>Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)</li>
<li>Detail-oriented with a strategic mindset</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Proactive and self-driven with a continuous improvement mindset</li>
<li>Strong analytical skills with the ability to translate service data into actionable insights</li>
<li>Knowledge of data governance and data quality best practices</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>5&ndash;10 years of experience with Salesforce or another CRM platform</li>
<li>Hands-on experience with Service Cloud (preferred)</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li>
<li>Salesforce Service Cloud certification preferred</li>
<li>Master&rsquo;s degree is a plus</li>
</ul><h4 class="jobSectionHeader">People Manager:</h4>

No
<h4 class="jobSectionHeader">
Physical Requirements/Work Environment:</h4>
<ul><li>Ability to perform essential responsibilities with or without accommodations</li>
<li>Collaborative team environment</li>
<li>May require occasional overtime during major releases or peak support periods</li>
</ul><h4 class="jobSectionHeader">Reports To:</h4>

Manager, Product Owner &ndash; Salesforce Service Cloud
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Salesforce Business Analyst III - Service Cloud

Join Daikin/Goodman Manufacturing and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Daikin/Goodman Manufacturing

About Company

Lab Maintenance Engineer 1

Salesforce Business Analyst III - Service Cloud