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DAKCS Software Systems and PDCflow

<div>Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. 


Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. 


In this role, you will:
<ul>
<li>Be responsible for answering incoming phone calls</li>
<li>Diagnose software problems</li>
<li>Fix/write code to resolve customer concerns</li>
<li>Answer operational questions</li>
<li>Train customers on software functions</li>
<li>Deliver professional customer service</li></ul> 


What you need to be successful in this role:
<ul>
<li>Ability to read, write, understand, and debug code</li>
<li>Initiative and a positive can-do attitude</li>
<li>A passion for problem solving</li>
<li>Willingness to learn</li>
<li>Strong communication skills and ability to effectively talk with customers and other team members about software issues</li></ul> 


Additional things to help you be successful are:
<ul>
<li>1-2 years of technical support or customer service experience and working with software related problems</li>
<li>Knowledge of SQL, C#, and object oriented programming in general.</li>
<li>Must demonstrate the ability to learn other languages</li>
<li>Ability to diagnose and correct software-related issues</li>
<li>Experience working with LINUX/UNIX operating systems</li>
<li>Ability to read and understand directions and help document those directions as they relate to understanding software applications</li>
<li>Learn to teach and train the software application to our customers</li>
<li>Record steps taken to resolve customer questions or issues</li> 
</ul>
What you will love about us:
<ul>
<li>Competitive pay</li>
<li>Engaging &amp; challenging work</li>
<li>Excellent culture - 35 employees, team-oriented, learning focused, highly engaged</li>
<li>Joining a company who highly values their employees and gives them a voice</li>
<li>Casual environment</li>
<li>Opportunities to grow with the company</li>
<li>Yearly personal fulfillment fund</li>
<li>Connective experiences: celebrations, engagement activities, wellness challenges, etc.</li></ul></div>

Software Support Specialist

Join DAKCS Software Systems and PDCflow and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DAKCS Software Systems and PDCflow

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Software Support Specialist