Qureos Mentor

Dal-Tile

<div>Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope
<ul><li>Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.</li>
<li>Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).</li>
<li>Responsible for keying in orders, processing faxes, and preparation of reports.</li>
<li>Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.</li>
<li>Participates in special projects and performs additional duties as required.</li>
</ul>Experience and Knowledge Required
<ul><li>High School Diploma or GED equivalency required.</li>
<li>3+ years of call center or customer service experience.</li>
<li>Focus on customer account management preferred.</li>
</ul>Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type
Req ID 87564</div>

CUSTOMER SERVICE REP II - SSC

<div>Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.
Duties and Responsibilities of the Position:
<ul><li>Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.</li>
<li>May perform a variety of customer service, warehouse, and office administration duties as necessary.</li>
<li>Assist with developing business relationships with key customers within the store coverage area.</li>
<li>Advise customers on product selection, pricing and sales volume and continues to build customer relations.</li>
<li>Provide feedback to management regarding staff performance evaluations.</li>
<li>Responsible for the overall operations with regards to freight, shrink, margins and overtime.</li>
<li>Address and resolve operational issues, conflicts, and challenges that may arise within the team.</li>
<li>Ensure associates follow standard safety procedures to comply with corporate safety program standards.</li>
<li>May assume management responsibilities in the absence of the Manager.</li>
<li>Perform other duties as needed.</li>
</ul>Required Experience and Education:
<ul><li>Bachelors degree in a related field preferred.</li>
<li>6-8 years relevant experience OR equivalent combination of education and experience.</li>
<li>1-3 years of management experience.</li>
</ul>Competencies:
<ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field.</li>
<li>Focused on and responsible for their team's productivity and collective impact.</li>
<li>Excellent communication, problem solving, and organizational skills.</li>
<li>Able to multitask, prioritize, delegate, and manage time effectively.</li>
<li>High level of integrity and discretion in handling sensitive and confidential data.</li>
<li>Proficient using Microsoft Office Suite products.</li>
<li>Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.</li>
<li>High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.</li>
</ul>Other Pertinent Job Information:
<ul><li>This role will be responsible for direct reports.</li>
<li>The ability to lift 50 pounds regularly.</li>
</ul>We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type Sales Jobs
Req ID 87558</div>

Assistant Manager

Join Dal-Tile and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dal-Tile

ABOUT_COMPANY

CUSTOMER SERVICE REP II - SSC

Assistant Manager