Abrar Admin

Dale WorkForce Solutions

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 Job Summary
 
 
 
 We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote
 
 
 technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both
 
 
 independently and with the broader support team. The End User Support team is
 
 
 singularly focused on delivering a seamless technology experience for all users. The
 
 
 right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
 
 
 
 Responsibilities
 
 
 
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 <li>
 Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via
 
 
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 </ul>
 in-person, phone, chat, and email-based support channels.
 
 
 <ul>
 <li>
 Troubleshoot technology issues related to hardware, software, user accounts, trading
 
 
 </li>
 </ul>
 environments, operating systems, and mobility
 
 
 <ul>
 <li>
 Fulfill IT hardware requests requiring delivery, setup, or low-level hardware
 
 
 </li>
 </ul>
 troubleshooting for end users in the office where you're based.
 
 
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 <li>
 Escalate issues to senior members of the technical support team, infrastructure
 
 
 </li>
 </ul>
 teams, platform engineering teams, and/or third-party vendors to ensure end-user
 
 
 issues are fixed at their root and do not recur.
 
 
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 <li>
 Provide excellent customer service experiences for all end users, traders, and senior
 
 
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 </ul>
 leadership, acting as the end user's advocate, ensuring their issues are fully fixed and
 
 
 they have an optimal IT experience.
 
 
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 <li>
 Collaborate effectively with both local and remote or distributed team members to
 
 
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 </ul>
 accomplish small support tasks and large technical projects.
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 7
 </li>
 <li>
 years of relevant technical support experience in a medium to large, complex, and
 
 
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 </ul>
 fast-moving enterprise environment.
 
 
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 Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and
 
 
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 </ul>
 information security topics.
 
 
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 Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft
 
 
 </li>
 </ul>
 Exchange, TCP/IP, and VPN.
 
 
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 Working knowledge of messaging platforms, telecommunication tools, collaboration
 
 
 </li>
 </ul>
 tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
 
 
 <ul>
 <li>
 Ability to communicate effectively and professionally across all settings to technical
 
 
 </li>
 </ul>
 and non-technical audiences of all tenure and seniority.
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IT Support Specialist

Join Dale WorkForce Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dale WorkForce Solutions

About Company

IT Support Specialist