Qureos Mentor

Dalil Information Technology | UAE

<div>
 
 
 Job Title:
 
 
 
 Senior Information Technology Support Engineer
 
 
 
 
 
 
 Department:
 
 
 
 Innovation and Technology
 
 
 
 
 
 
 Location:
 
 
 
 Abu Dhabi, UAE
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 We are a dynamic and fast-growing IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated
 
 Senior Information Technology Support Engineer
 
 to join our team.
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 We are seeking a highly skilled and experienced
 
 Senior Information Technology Support Engineer
 
 to provide advanced technical support, manage IT infrastructure, and contribute to the continuous improvement of our IT operations. The ideal candidate will act as an escalation point for complex issues, support cloud and on-premises environments, and mentor junior IT staff while ensuring high service quality and security compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Advanced Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Act as the primary escalation point for complex IT incidents and problems.
 </li>
 <li>
 Troubleshoot and resolve issues related to hardware, software, operating systems, servers, storage, virtualisation platforms, and enterprise applications.
 </li>
 </ul>
 
 
 
 
 
 Microsoft 365 &amp; Cloud Services Management
 
 
 <ul>
 <li>
 Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
 </li>
 <li>
 Manage Entra ID (Azure AD), Intune, Conditional Access, Microsoft Defender, DLP policies, and cloud security configurations.
 </li>
 </ul>
 
 
 
 
 
 Network &amp; IT Infrastructure Support
 
 
 <ul>
 <li>
 Support and maintain LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routing devices.
 </li>
 <li>
 Manage on-premises and cloud servers, including virtualisation platforms (VMware, Hyper-V, or similar).
 </li>
 </ul>
 
 
 
 
 
 IT Security &amp; Compliance
 
 
 <ul>
 <li>
 Implement and enforce IT security policies, MFA, endpoint protection, access controls, and monitoring solutions.
 </li>
 <li>
 Support internal and external audits, vulnerability remediation, and compliance requirements.
 </li>
 </ul>
 
 
 
 
 
 IT Projects &amp; Implementations
 
 
 <ul>
 <li>
 Assist in planning and executing IT projects, system upgrades, migrations, and deployment of new technologies.
 </li>
 <li>
 Coordinate with vendors and internal stakeholders to ensure successful project delivery
 </li>
 </ul>
 
 
 
 
 
 Help desk &amp; Service Management
 
 
 <ul>
 <li>
 Monitor and manage the IT help desk/ticketing system to ensure SLA compliance.
 </li>
 <li>
 Create and maintain technical documentation, SOPs, and knowledge base articles.
 </li>
 <li>
 Continuously improve IT processes and service delivery.
 </li>
 </ul>
 
 
 
 
 
 User Support, Training &amp; Mentoring
 
 
 <ul>
 <li>
 Provide onboarding and offboarding support for users.
 </li>
 <li>
 Train end users on IT systems and best practices.
 </li>
 <li>
 Mentor and guide junior IT support engineers.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate closely with IT management, cyber security teams, and business units.
 </li>
 <li>
 Represent IT in meetings, audits, and technical discussions when required.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 5+ years of hands-on IT support experience, including senior-level responsibilities.
 </li>
 <li>
 Strong experience with Microsoft 365, Active Directory, Azure/Entra ID, and IT security technologies.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 
 
 
 <ul>
 <li>
 Windows OS (Windows 10/11, Windows Server)
 </li>
 <li>
 Microsoft 365 administration
 </li>
 <li>
 Entra ID (Azure AD), Active Directory
 </li>
 <li>
 Microsoft Intune &amp; Endpoint Management
 </li>
 <li>
 Networking (TCP/IP, DNS, DHCP, VPN, Firewalls)
 </li>
 <li>
 Endpoint security, backup &amp; recovery solutions
 </li>
 <li>
 Virtualization platforms (VMware / Hyper-V)
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp; Competencies:
 
 
 
 
 
 <ul>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Leadership and mentoring capability
 </li>
 <li>
 Customer-focused, proactive, and detail-oriented
 </li>
 <li>
 Ability to work independently and under pressure
 </li>
 </ul>
 
 
 
 
 
 Application Process:
 
 
 
 
 
 
 Interested applicants are invited to
 
 apply via LinkedIn
 
 and send their updated CV to
 
 recruitment@dalil.tech
 
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 #Abudhabi #GCCJobs #UAEJobs #AI #IT #SeniorITSupportEngineer #ITsupport #DalilTech
 
 
 
 
 
 
 
 
 
 
 Data Protection &amp; Privacy Statement
 
 
 
 
 
 
 By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department.
 
 
 Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.
 
 
 
</div>

Senior Information Technology Support Engineer

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Job Title:
 
 
 
 Lead Information Technology Business Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Innovation and Technology
 
 
 
 
 
 
 Location:
 
 
 
 Abu Dhabi, UAE
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 We are a dynamic and fast-growing IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated
 
 Lead Information Technology Business Analyst
 
 to join our team.
 
 
 
 Role Summary.
 
 
 
 
 
 
 As a
 
 Lead Information Technology Business Analyst
 
 at [Company Name], a leading AI and IT solutions provider based in the UAE, you will play a pivotal role in bridging the gap between business needs and technology solutions. You will work closely with internal teams, stakeholders, and clients to understand complex business requirements and translate them into actionable IT strategies, ensuring the successful design, implementation, and optimisation of technology solutions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to define, validate, and refine product roadmaps aligned with strategic objectives.
 </li>
 <li>
 Translate business goals into clear, actionable requirements, functional specifications, and user stories.
 </li>
 <li>
 Conduct market and competitor analysis to incorporate modern digital trends, automation, and AI-driven capabilities.
 </li>
 <li>
 Identify business and process gaps and recommend technology-enabled improvements using analytics and AI tools.
 </li>
 <li>
 Work closely with government and enterprise stakeholders to capture priorities, pain points, KPIs, and regulatory constraints.
 </li>
 <li>
 Develop wireframes, process models, and business cases using tools such as BPMN, UML, Figma, and Miro.
 </li>
 <li>
 Lead or actively participate in Agile ceremonies, including backlog grooming, sprint planning, and retrospectives.
 </li>
 <li>
 Operate effectively in fast-paced, product-oriented, and transformation-driven environments.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 8+ years of experience in business analysis, product management, or digital transformation initiatives.
 </li>
 <li>
 Proven leadership in delivering large-scale digital transformation programs, preferably in government environments.
 </li>
 <li>
 Strong understanding of AI/ML integration within enterprise and government digital platforms.
 </li>
 <li>
 Strong experience in leading teams, managing senior stakeholders, and driving cross-functional alignment to ensure program success, ensuring that all parties are aligned with the digital transformation vision.
 </li>
 <li>
 Excellent communication, strategic planning, and road map ownership skills
 </li>
 </ul>
 
 
 
 
 
 Mandatory Requirements
 
 
 
 
 
 <ul>
 <li>
 
 Native Arabic speaker with full professional fluency in English (written and verbal).
 
 </li>
 <li>
 
 Previous experience working on government projects is mandatory.
 
 </li>
 <li>
 
 Proven involvement in digital transformation initiatives within government entities, including eGovernment, smart services, or national platforms.
 
 </li>
 </ul>
 
 
 
 
 
 Educational Degree Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's in Information Technology, Computer Science, or Business Administration
 </li>
 <li>
 Master&rsquo;s Degree in Business Administration (MBA) or Information Systems
 </li>
 </ul>
 
 
 
 
 
 Relevant Certifications
 
 
 
 
 
 <ul>
 <li>
 Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA)
 </li>
 <li>
 Project Management Professional (PMP) or Agile Certified Practitioner
 </li>
 <li>
 Professional certifications such as PMI-PBA and Agile BA.
 </li>
 <li>
 TOGAF for enterprise architecture (especially in larger organisations)
 </li>
 <li>
 For AI-focused companies, familiarity with Data Science or Machine Learning certifications can be a big plus.
 </li>
 </ul>
 
 
 
 
 
 Bonus Skills
 
 
 
 
 
 <ul>
 <li>
 Solid knowledge of Agile/Scrum and SAFe frameworks.
 </li>
 <li>
 Familiarity with tools such as Power BI, Tableau, Notion AI, ChatGPT, Zapier, Make.com.
 </li>
 <li>
 Understanding of AI use cases in process automation, customer experience, decision support, and analytics.
 </li>
 </ul>
 
 
 
 
 
 Application Process
 
 
 
 
 
 
 Interested applicants are invited to
 
 apply via LinkedIn
 
 and send their updated CV to
 
 recruitment@dalil.tech
 
 . Join us in driving the region&rsquo;s digital transformation and play a key role in securing the Senior Information Technology Business Analyst.
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 #Leadership #BusinessAnalysis #DigitalTransformation #AI #MachineLearning #TechCareers #UAEJobs #GovernmentTech t #AI #GCCJobs #UAEJobs #Analyst #DalilTech
 
 
 
 
 
 
 
 
 
 
 Data Protection &amp; Privacy Statement
 
 
 
 
 
 
 By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department.
 
 
 Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.
 
 
 
</div>

Lead Information Technology Business Analyst

Join Dalil Information Technology | UAE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dalil Information Technology | UAE

ABOUT_COMPANY

Senior Information Technology Support Engineer

Lead Information Technology Business Analyst