Qureos Mentor

Damien Center

<div>Barista

Caf&eacute; Oztara Team

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Access-Innovation

Founded in 1987, Damien Center is Indiana&rsquo;s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The barista position plays a vital role in ensuring the smooth operation of Caf&eacute; Oztara and delivering exceptional customer service. They are responsible for a variety of tasks, including food and beverage preparation, customer interaction, and maintaining cleanliness in the caf&eacute; environment. Baristas will work to ensure the caf&eacute; is a safe and supportive environment for customers, staff, hospitality programming trainees, and community. The ideal candidate has excellent customer service skills, thrives in a fast-paced environment, and is passionate about the community.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
<ul>
<li>Greet customers warmly as they enter the caf&eacute; and engage with them in a friendly and courteous manner.</li>
<li>Take orders accurately, provide recommendations, and answer questions about the menu items and preparation methods.</li>
<li>Brew coffee, prepare espresso drinks, and craft specialty beverages using coffee machines and other equipment.</li>
<li>Prepare and serve food items such as sandwiches, salads, pastries, and baked goods according to caf&eacute; recipes and standards.</li>
<li>Complete annual food safety courses required by the local food code.</li>
<li>Follow food safety and hygiene protocols, including proper handling, storage, and sanitation of food and beverage ingredients.</li>
<li>Operate POS system to process customer transactions accurately and efficiently.</li>
<li>Handle cash, credit card payments, and electronic transactions, providing customers with receipts and accurate change as needed.</li>
<li>Ensure that the caf&eacute; environment and equipment is clean, tidy, and inviting for customers.</li>
<li>Wipe down tables, chairs, and countertops, and sanitize high touch surfaces regularly throughout the day.</li>
<li>Monitor and restock condiments, napkins and other supplies to ensure availability for customers.</li>
<li>Aid colleagues as needed, including helping with food and beverage preparation, bussing tables, and cleaning tasks.</li>
<li>Communicate effectively with other caf&eacute; team members to coordinate tasks, manage customer flow, and support each other during busy periods.</li>
</ul>
Education and/or Experience:

High School Diploma or equivalent with previous experience in a similar role preferred.
<ul><li>Work or lived experience may substitute for education requirements on a case-by-case basis.</li></ul>

Knowledge, Skills, and Abilities:

Strong customer service skills. Excellent interpersonal and communication abilities. Attention to detail and ability to follow recipes and instructions accurately. Ability to work well under pressure in a fast-paced environment. Basic math skills and ability to handle cash transactions. Proactive approach to solving problems and communicating to leadership. Knowledge of coffee brewing and espresso preparation preferred.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand for long periods of time, perform repetitive motions, and multitask in a fast-paced environment.</li>
<li>Working in the caf&eacute; employees will be exposed to hot surfaces, steam, and hot liquids.</li>
<li>The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</li>
</ul>
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
<ul>
<li>Caf&eacute; setting with a casual atmosphere.</li>
<li>The noise level in the work environment is moderate.</li>
<li>Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.</li></ul><div> 

</div>FLSA Status: Hourly, Part-time, Non-Exempt
Leader: Caf&eacute; General Manager

Salary: $15.00/hr

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption. 
Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center&rsquo;s right to assign or reassign duties and responsibilities to this position at any time. 

Applicant Tracking Software by ExactHire: 9erj8w5ndzx6elpv0mo3</div>

Barista @Cafe Oztara

<div>
 
 
 Damien Center Values
 
 
 
 
 Dignity-Collaboration-Accountability-Access-Quality-Innovation
 
 
 Founded in 1987, Damien Center is Indiana&rsquo;s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.
 
 
 
 Position Summary
 
 
 
 The Pharmacy Technician assists the pharmacists in storing, preparing, dispensing, reconciling, and charging of all medications. Assists the pharmacists in maintaining an adequate and accurate drug inventory as well quality control procedures. Pharmacy Technicians shall work under the direct supervision of a licensed registered pharmacist and will only perform activities that comply with the State Board of Pharmacy practices.
 
 
 
 Duties And Responsibilities
 
 
 
 
 This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
 
 
 
 <ul>
 <li>
 Accurately prepares medication orders for dispensing by the pharmacist by retrieving, counting, pouring, labeling, and mixing medications
 </li>
 <li>
 Verifies the information on the prescription is complete and accurate
 </li>
 <li>
 Enters patient and medication order information into the pharmacy system
 </li>
 <li>
 Coordinates billing, processes and submits insurance claims
 </li>
 <li>
 Understands the basics of the 340B program and how it fits into the pharmacy workflow
 </li>
 <li>
 Knowledge and understanding of standards for any accreditations which the pharmacy holds
 </li>
 <li>
 Assists patients and prescribers with the Prior Authorization processes
 </li>
 <li>
 Provides quality customer service to patients and other healthcare providers
 </li>
 <li>
 Processes new and refill prescriptions
 </li>
 <li>
 Performs all tasks in a safe manner that is consistent with organizational policies as well as state and federal laws
 </li>
 <li>
 Always ensures pharmacy security
 </li>
 <li>
 Receives refill requests and verifies that information is complete and accurate
 </li>
 <li>
 Assists the pharmacist with drug inventory
 </li>
 <li>
 Maintains proper storage and security conditions for drugs
 </li>
 <li>
 Answers telephones and responds to questions or requests
 </li>
 <li>
 Greets customers when they approach the pharmacy area
 </li>
 <li>
 Assists patients in enrolling in patient assistance programs through the state, foundations, or drug manufacturers
 </li>
 <li>
 Assists the pharmacist with monitoring and increasing patient compliance
 </li>
 <li>
 Accepts and processes payments from customers
 </li>
 <li>
 Files prescriptions that have been filled
 </li>
 <li>
 Cleans, and maintains equipment and work areas according to pharmacy protocols
 </li>
 <li>
 Establishes and maintains patient profiles, including allergies and lists of medications taken by individual patients
 </li>
 <li>
 Receives and stores incoming inventory and supplies, verifies quantities against invoices, and informs pharmacists of stock needs and shortages
 </li>
 <li>
 Performs all other duties assigned by the pharmacy manager
 
 
 </li>
 </ul>
 
 Education And/or Experience
 
 
 
 <ul>
 <li>
 High School Diploma or GED required
 </li>
 <li>
 Licensed Pharmacy Technician in Indiana with license in good standing
 </li>
 <li>
 Pharmacy Technician Certification (PTCB or NHA) required within 1 year of employment
 </li>
 <li>
 Must have at least 1 year of current retail pharmacy technician experience
 </li>
 <li>
 Strong attention to detail and ability to follow procedures precisely
 </li>
 <li>
 Good communication skills and a customer-first attitude
 </li>
 <li>
 Ability to stand for long periods and lift less than or up to 30 lbs.
 </li>
 <li>
 Work or lived experience may substitute for education requirements on a case-by-case basis.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 
 Possess superior organizational and administrative skills.
 
 Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.
 
 
 
 Qualifications
 
 
 
 To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 While performing the duties of this job, the employee is regularly required to sit, stand, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
 </li>
 <li>
 The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.
 
 
 <ul>
 <li>
 Office setting, with sustained use of a computer.
 </li>
 <li>
 The noise level in the work environment is minimal to moderate.
 </li>
 <li>
 Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.
 </li>
 <li>
 FLSA Status: Hourly, Full-time, Non-Exempt
 </li>
 <li>
 Leader: Pharmacy Manager
 </li>
 <li>
 Salary: $24/hr
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 150 hours of PTO in the first year followed by 195 hours per year moving forward.
 </li>
 <li>
 12 paid holidays
 </li>
 <li>
 Medical coverage options include a PPO plan or a HDHP.
 </li>
 <li>
 Dental &amp; Vision plans
 </li>
 <li>
 Health Saving Account or Flexible Spending Account
 </li>
 <li>
 Dependent Care Flexible Spending Account
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 403b Retirement Account with 5% matching and 100% vesting after 90 days
 </li>
 <li>
 Life Insurance 2 times the annual salary
 </li>
 <li>
 Voluntary Life Insurance Plan including spouse and child coverage options
 </li>
 <li>
 Short- &amp; Long-Term Disability Plans
 </li>
 <li>
 Premium Subscription to the CALM APP which assists with anxiety, stress &amp; other mental health challenges
 </li>
 <li>
 Professional Development Opportunities
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Annual performance review that includes an annual performance-based salary increase
 
 
 </li>
 </ul>
 
 
 Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.
 
 
 
 
 
 
 Damien Center is an Equal Opportunity Employer
 
 
 
 
 Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.
 
 
 Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
 
 
 
 
 Please apply at
 
 www.damien.org/job-opportunities
 
 
 
 This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center&rsquo;s right to assign or reassign duties and responsibilities to this position at any time.
 
 
 
 Powered by ExactHire: 192995
</div>

Pharmacy Technician

<div>Pharmacy Technician

 Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation

 Founded in 1987, Damien Center is Indiana&rsquo;s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.
 Position Summary:
 The Pharmacy Technician assists the pharmacists in storing, preparing, dispensing, reconciling, and charging of all medications. Assists the pharmacists in maintaining an adequate and accurate drug inventory as well quality control procedures. Pharmacy Technicians shall work under the direct supervision of a licensed registered pharmacist and will only perform activities that comply with the State Board of Pharmacy practices.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
<ul><li>Accurately prepares medication orders for dispensing by the pharmacist by retrieving, counting, pouring, labeling, and mixing medications</li>
<li>Verifies the information on the prescription is complete and accurate</li>
<li>Enters patient and medication order information into the pharmacy system</li>
<li>Coordinates billing, processes and submits insurance claims</li>
<li>Understands the basics of the 340B program and how it fits into the pharmacy workflow</li>
<li>Knowledge and understanding of standards for any accreditations which the pharmacy holds</li>
<li>Assists patients and prescribers with the Prior Authorization processes</li>
<li>Provides quality customer service to patients and other healthcare providers</li>
<li>Processes new and refill prescriptions</li>
<li>Performs all tasks in a safe manner that is consistent with organizational policies as well as state and federal laws</li>
<li>Always ensures pharmacy security</li>
<li>Receives refill requests and verifies that information is complete and accurate</li>
<li>Assists the pharmacist with drug inventory</li>
<li>Maintains proper storage and security conditions for drugs</li>
<li>Answers telephones and responds to questions or requests</li>
<li>Greets customers when they approach the pharmacy area</li>
<li>Assists patients in enrolling in patient assistance programs through the state, foundations, or drug manufacturers</li>
<li>Assists the pharmacist with monitoring and increasing patient compliance</li>
<li>Accepts and processes payments from customers</li>
<li>Files prescriptions that have been filled</li>
<li>Cleans, and maintains equipment and work areas according to pharmacy protocols</li>
<li>Establishes and maintains patient profiles, including allergies and lists of medications taken by individual patients</li>
<li>Receives and stores incoming inventory and supplies, verifies quantities against invoices, and informs pharmacists of stock needs and shortages</li>
<li>Performs all other duties assigned by the pharmacy manager</li>
</ul>
Education and/or Experience:
<ul>
<li>High School Diploma or GED required</li>
<li>Licensed Pharmacy Technician in Indiana with license in good standing</li>
<li>Pharmacy Technician Certification (PTCB or NHA) required within 1 year of employment</li>
<li>Must have at least 1 year of current retail pharmacy technician experience</li>
<li>Strong attention to detail and ability to follow procedures precisely</li>
<li>Good communication skills and a customer-first attitude</li>
<li>Ability to stand for long periods and lift less than or up to 30 lbs.</li>
</ul>
<ul><li>Work or lived experience may substitute for education requirements on a case-by-case basis.
</li></ul>Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to sit, stand, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.</li>
<li>The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</li>
</ul>
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.
<ul>
<li>Office setting, with sustained use of a computer.</li>
<li>The noise level in the work environment is minimal to moderate.</li>
<li>Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.</li></ul><div> 

</div><ul><li>FLSA Status: Hourly, Full-time, Non-Exempt
</li><li>Leader: Pharmacy Manager</li>
<li>Salary: $24/hr</li>
</ul>
Benefits:
<ul>
<li>150 hours of PTO in the first year followed by 195 hours per year moving forward.</li>
<li>12 paid holidays</li>
<li> Medical coverage options include a PPO plan or a HDHP.
</li><li>Dental &amp; Vision plans</li>
<li>Health Saving Account or Flexible Spending Account</li>
<li>Dependent Care Flexible Spending Account</li>
<li>Employee Assistance Program</li>
<li>403b Retirement Account with 5% matching and 100% vesting after 90 days</li>
<li>Life Insurance 2 times the annual salary</li>
<li>Voluntary Life Insurance Plan including spouse and child coverage options</li>
<li>Short- &amp; Long-Term Disability Plans</li>
<li>Premium Subscription to the CALM APP which assists with anxiety, stress &amp; other mental health challenges</li>
<li>Professional Development Opportunities</li>
<li>Tuition Assistance</li>
<li>Annual performance review that includes an annual performance-based salary increase</li>
</ul>
Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption. 
Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities 


This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center&rsquo;s right to assign or reassign duties and responsibilities to this position at any time. 
 
 
 
 
Applicant Tracking Software by ExactHire: m7rg0qzlk68j7y84vkw3</div>

<div>Patient Financial Counselor

Patient Access Services

Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation 


Founded in 1987, Damien Center is Indiana&rsquo;s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. 

Position Summary:

The Patient Financial Counselor is responsible for providing complete registration and financial advocacy for the patient upon entry to the health center. The Patient Financial Counselor obtains specific demographic and financial information to determine patient's financial needs and ensure timely delivery of care. The Patient Financial Counselor assists uninsured and underinsured patients by applying for federal, state, &amp; local health insurance programs. The Patient Financial Counselor also assists patients with navigating the health center&rsquo;s programs and services, educating about health insurance, and answering patient billing questions. 


Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
<ul><li>Subject Matter Expert in Registration and Financial Counseling.
</li><li>Complete registration functions, validate patient demographic data, identifies and verifies medical benefits, accurate plan code, and updates Coordination of Benefits to ensure maximized front-end revenue cycle operations.</li>
<li>Assists uninsured and underinsured patients by applying for Medicare, Medicaid, Marketplace, Ryan White HIV/AIDS Program (RWHAP), Sliding Fee Scale, and other federal, state, &amp; local programs.</li>
<li>Follow up with the State on cases pending eligibility and/or contacting patient for additional information on pending accounts requiring more than originally provided.</li>
<li>Deliver education in regard to explaining affordability programs, qualified health plans, essential health benefits, and rights when using insurance.</li>
<li>Maintains an understanding and remains current with the health center&rsquo;s Sliding Fee Scale and Financial Hardship Program.</li>
<li>Calculate and provide &ldquo;Good Faith Estimates&rdquo; to patients for services provided by the health center.</li>
<li>Add and term coverage properly, ensuring that billing is initiated when appropriate.</li>
<li>Maintains departmental and/or individual work queues and reports as required.</li>
<li>Conducts Financial Counseling appointments on assigned days in clinic.</li>
<li>Answers calls received in the Financial Counseling call queue and assists patients with their needs.</li>
<li>Explains/answers patient billing inquiries and interprets statement data to resolve accounts.</li>
<li>Documents patient account notes for all interactions/transactions.</li>
<li>Maintains productivity and quality standards set forth by the department.</li>
<li>Performs special assignments and other work, on an as-needed basis.</li></ul> 


Education and/or Experience:
<ul>
<li>Bachelor&rsquo;s degree preferred but not required.
</li><li>1-4 years&rsquo; experience in registration and financial counseling required.</li>
<li>Experienced in applying patients for Medicare, Medicaid, Marketplace, and/or Ryan White HIV/AIDS Programs (RWHAP) required.</li>
<li>Indiana Navigator license and Certified Application Counselor (CAC) required or obtained within 90 days of hiring.</li>
<li>Bilingual in Spanish/ English highly desired.</li>
</ul>
<ul><li>Work or lived experience may substitute for education requirements on a case-by-case basis.</li></ul> 


Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility. 


Physical Demands:

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
</li><li>The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</li></ul> 


Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.
<ul><li>Office setting, with sustained use of a computer.
</li><li>The noise level in the work environment is minimal to moderate.</li>
<li>Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.</li></ul> 

<div>
</div><ul><li>FLSA Status: Hourly Full-time, Non-Exempt</li>
<li>Leader: Financial Counseling Manager</li>
<li>Salary: $21.79 hourly</li>
</ul>
Benefits:
<ul>
<li>150 hours of PTO in the first year followed by 195 hours per year moving forward.
</li><li>12 paid holidays</li>
<li>Medical coverage options include a PPO plan or a HDHP.</li>
<li>Dental &amp; Vision plans</li>
<li>Health Saving Account or Flexible Spending Account</li>
<li>Dependent Care Flexible Spending Account</li>
<li>Employee Assistance Program</li>
<li>403b Retirement Account with 5% matching and 100% vesting after 90 days</li>
<li>Life Insurance @ 2 times the annual salary</li>
<li>Voluntary Life Insurance Plan including spouse and child coverage options</li>
<li>Short- &amp; Long-Term Disability Plans</li>
<li>Premium Subscription to the CALM APP which assists with anxiety, stress &amp; other mental health challenges</li>
<li>Professional Development Opportunities</li>
<li>Tuition Assistance</li>
<li>Annual performance review that includes an annual performance-based salary increase</li></ul> 


Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption. 
<div>
</div>Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information. 


Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


Please apply at www.damien.org/job-opportunities
This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center&rsquo;s right to assign or reassign duties and responsibilities to this position at any time. 

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Patient Financial Counselor

Join Damien Center and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Damien Center

About Company

Barista @Cafe Oztara

Pharmacy Technician

Pharmacy Technician

Patient Financial Counselor