Qureos Mentor

Danner's Incorporated

<div><div>Job Summary<br>
The Freight Dispatcher is responsible for coordinating the timely pick-up and delivery of shipments within a fast-paced,<br>
24/7 maritime transportation environment. This role manages incoming calls, emails, and customer inquiries; schedules<br>
and dispatches drivers; communicates job requirements; and ensures efficient resource allocation. The Freight<br>
Dispatcher serves as a key customer service representative, maintaining professionalism, accuracy, and strong<br>
communication while supporting the safe and efficient flow of freight operations.<br>
Essential Duties &amp; Responsibilities<br>
Dispatching &amp; Coordination<br>
<ul><li>Triage and respond to incoming emails, calls, and customer inquiries promptly and professionally.</li><li>Coordinate the timely pick-up and delivery of shipments, ensuring jobs are assigned and scheduled</li></ul>
appropriately.<br>
<ul><li>Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements.</li><li>Communicate job details clearly to drivers, supervisors, and customers.</li><li>Monitor driver locations, timelines, and job status; adjust schedules as conditions change.</li><li>Ensure safe and accurate execution of freight movements in compliance with company policies and maritime</li></ul>
procedures.<br>
Customer Service<br>
<ul><li>Serve as a point of contact for customers, providing updates and resolving issues as they arise.</li><li>Deliver excellent customer service while maintaining a calm, courteous, and professional demeanor.</li><li>Work closely with customers to coordinate special requests, schedule changes, or service needs.</li><li>Represent Danner&rsquo;s values and uphold professionalism at all times.</li></ul>
Administrative &amp; Operational Support<br>
<ul><li>Maintain accurate notes and job documentation within dispatch systems.</li><li>Relay information quickly and accurately in a fast-paced environment.</li><li>Assist with resource management, ensuring efficient use of drivers and vehicles.</li><li>Support Freight Management with operational tasks and follow-through on assigned responsibilities.</li><li>Perform other duties as assigned.</li></ul>
Required Qualifications<br>
To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory<br>
manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<br>
<ul><li>Minimum 2 years of dispatching experience in security, transportation, or logistics (maritime industry preferred).</li><li>Valid Texas Driver&rsquo;s License and TWIC Card required.</li><li>Must be at least 24 years old.</li><li>Strong typing and data entry skills with attention to detail.</li><li>Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new dispatching systems.</li><li>Proficiency writing, reading, and speaking English, including basic spelling, grammar, and punctuation.</li><li>Strong organizational skills; highly detail-oriented.</li><li>Excellent communication and customer service skills, both verbal and written.</li></ul></div>
<div><div><b>Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.</b></div>
<div></div>3551 Pasadena Blvd Pasadena, TX 77503<br>
<ul><li>Ability to work under pressure, remain calm, and solve problems quickly.</li><li>Must meet company requirements for background check, MVR, health screening, and drug test.</li><li>Knowledge of maritime industry terminology and logistics preferred.</li></ul>
Work Environment &amp; Physical Requirements<br>
<ul><li>Primarily office-based, with extended periods of sitting at a computer and phone.</li><li>Must be able to lift and carry up to 50 lbs. occasionally.</li><li>Occasionally drive company vehicles when needed (Night Dispatchers).</li><li>Fast-paced and time-sensitive maritime transportation operations.</li><li>Requires multitasking, high accuracy, and rapid communication.</li><li>Maintain average/good vision with or without corrective lenses. Must have sufficient vision, hearing, and speech</li></ul>
for effective communication and clerical work.<br>
<ul><li>Walking, climbing, bending, kneeling, and stooping as needed.</li><li>Flexible schedule required, including evenings, weekends, and holidays.</li><li>Requires manual dexterity for data entry and clerical tasks.</li><li>Workdays include early mornings, late evenings, nights, weekends, and holidays.</li></ul>
Core Competencies<br>
The skills, knowledge, and behaviors you need to do the job well.<br>
<ul><li>Communication &ndash; Communicates clearly and professionally under pressure.</li><li>Customer Service &ndash; Provides courteous, timely assistance to customers and partners.</li><li>Organization &amp; Accuracy &ndash; Maintains detailed records and handles information efficiently.</li><li>Problem-Solving &ndash; Quickly interprets information and adjusts schedules as needed.</li><li>Teamwork &ndash; Works cooperatively across freight, operations, and driver teams.</li><li>Adaptability &ndash; Responds effectively to shifting workloads, deadlines, and operational needs.</li></ul>
Performance Criteria<br>
The standards and measurable outcomes that show you&rsquo;re doing the job well.<br>
<ul><li>Dispatching accuracy, timeliness, and documentation meet operational standards.</li><li>Customer inquiries and issues are resolved promptly with minimal escalation.</li><li>Communication with drivers and team members is clear, timely, and complete.</li><li>Demonstrates professionalism and adherence to company core values.</li><li>Maintains high levels of organization, multitasking ability, and follow-through.</li><li>Ensures jobs are dispatched efficiently with minimal operational disruptions.</li></ul>
Disclaimer Statement:<br>
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as<br>
assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of<br>
employment and is subject to change at the company&rsquo;s discretion.<br>
Equal Employment Opportunity Statement<br>
Danner&rsquo;s Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race,<br>
color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic<br>
information, veteran status, or any other status protected by law. We are committed to providing a workplace that is<br>
free from discrimination and harassment and where all employees are treated with respect and dignity</div></div>

TWIC Card in Hand Freight Dispatcher

<div><div><b>Dispatcher/Customer Service Representative- Maritime Transportation</b><br>
<b>Corpus Christi, TX</b><br>
<b>Description</b><br>
<br>
Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding our team in Corpus Christi, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations.<br>
<br>
<b><i>As a Dispatcher/Customer Service Representative, you will:</i></b></div>
<ul><li>Triage emails, calls and inquiries from customers</li>
<li>Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements</li>
<li>Verify driver paperwork is correct</li>
<li>Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency</li>
<li>Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services</li>
<li>Ensure all job assignments are properly logged into system and updated accordingly</li>
<li>Track and follow job assignments and drivers&rsquo; status via cell and GPS</li>
<li>Monitor driver availability and location</li>
<li>Ensure all paperwork has been completed and updated for each job</li>
<li>Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details</li>
<li>All dispatcher candidates will start off in a driving position to get familiar with the driver job duties</li>
<li>Occasionally Drive in order to meet client expectations</li>
<li>Occasionally needed for other duties as directed by manager</li>
<li>Demonstrate commitment to Danner's values &amp; professionalism through appropriate conduct at all times.</li>
</ul>
<div><br>
<b>Benefits:</b></div>
<ul><li>Medical, Dental, Vision, Supplemental Life, AD&amp;D and cancer policies after 60 days (fulltime eligible)</li>
<li>401K after 6 months employment</li>
<li>Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)</li>
<li>Paid Training</li>
<li>Bi-Weekly Pay with Direct Deposit</li>
<li>Chaplin Services available</li>
<li>Danner&rsquo;s Cares Program</li>
<li>Events and Prizes, Promotes from within</li>
</ul><div><i>Competitive hourly rates starting at $16.00/hour.</i></div>
<div><br>
<b>Schedule:</b><br>
<b>_________________________________________________________</b><br>
<b>
</b><br>
<b>Requirements</b><br>
<i>The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner.</i><br>
<br>
<b>Qualified Dispatcher shall meet the following general &amp; physical requirements:</b><br>
<b>General:</b></div>
<ul><li>Must be age 24 or older to apply REQUIRED</li>
<li>Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED</li>
<li>Must possess a valid Texas driver's license</li>
<li>Minimum 2 years Dispatcher Experience, preferably maritime industry</li>
<li>Must be able to proficiently speak, read &amp; write English</li>
<li>Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen</li>
<li>Ability to work under stress and remain calm</li>
<li>Strong typing skills</li>
<li>Ability to solve problems and work well under pressure</li>
<li>Highly organized and detail-oriented</li>
<li>Highly communicative with excellent customer service skills</li>
<li>Desire to grow, learn and work in a team environment</li>
<li>Excellent sense of urgency</li>
<li>Knowledge of the Maritime industry preferred</li>
<li>Proficiency in learning and using new software applications</li>
<li>Strong typing skills</li>
<li><b>Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.</b></li>
</ul>
<div><br>
<b>Physical:</b></div>
<ul><li>Average to excellent hearing</li>
<li>Average to excellent vision</li>
<li>Lifting/Carrying up to 50 lbs. without assistance</li>
<li>Sitting for longer periods of time</li>
<li>Occasionally Driving vehicles</li>
<li>Walking, climbing, bending, kneeling, and stooping</li>
<li>Other physical demands may be required as needed</li>
</ul>
<div><br>
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you!<br>
<br>
<i>We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.</i></div></div>

TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation

Join Danner's Incorporated and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Danner's Incorporated

About Company

TWIC Card in Hand Freight Dispatcher

TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation