Qureos Mentor

Danner's Incorporated

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 Job Title:
 
 Freight Dispatcher
 
 
 
 Department
 
 : Freight Division
 
 
 
 Reports To:
 
 Freight Manager
 
 
 
 Supervises:
 
 Freight Drivers
 
 
 
 FLSA Status
 
 : Non-Exempt
 
 
 
 Employment Type
 
 : Full-Time
 
 
 
 Job Summary
 
 
 
 The Freight Dispatcher is responsible for coordinating the timely pick-up and delivery of shipments within a fast-paced, 24/7 maritime transportation environment. This role manages incoming calls, emails, and customer inquiries; schedules and dispatches drivers; communicates job requirements; and ensures efficient resource allocation. The Freight Dispatcher serves as a key customer service representative, maintaining professionalism, accuracy, and strong communication while supporting the safe and efficient flow of freight operations.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 
 Dispatching &amp; Coordination
 
 
 
 <ul>
 <li>
 Triage and respond to incoming emails, calls, and customer inquiries promptly and professionally.
 </li>
 <li>
 Coordinate the timely pick-up and delivery of shipments, ensuring jobs are assigned and scheduled appropriately.
 </li>
 <li>
 Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements.
 </li>
 <li>
 Communicate job details clearly to drivers, supervisors, and customers.
 </li>
 <li>
 Monitor driver locations, timelines, and job status; adjust schedules as conditions change.
 </li>
 <li>
 Ensure safe and accurate execution of freight movements in compliance with company policies and maritime procedures.
 
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as a point of contact for customers, providing updates and resolving issues as they arise.
 </li>
 <li>
 Deliver excellent customer service while maintaining a calm, courteous, and professional demeanor.
 </li>
 <li>
 Work closely with customers to coordinate special requests, schedule changes, or service needs.
 </li>
 <li>
 Represent Danner&rsquo;s values and uphold professionalism at all times.
 
 
 
 </li>
 </ul>
 
 Administrative &amp; Operational Support
 
 
 
 <ul>
 <li>
 Maintain accurate notes and job documentation within dispatch systems.
 </li>
 <li>
 Relay information quickly and accurately in a fast-paced environment.
 </li>
 <li>
 Assist with resource management, ensuring efficient use of drivers and vehicles.
 </li>
 <li>
 Support Freight Management with operational tasks and follow-through on assigned responsibilities.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 </li>
 <li>
 Minimum 2 years of dispatching experience in security, transportation, or logistics (maritime industry preferred).
 </li>
 <li>
 Valid Texas Driver&rsquo;s License and TWIC Card required.
 </li>
 <li>
 Must be at least 24 years old.
 </li>
 <li>
 Strong typing and data entry skills with attention to detail.
 </li>
 <li>
 Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new dispatching systems.
 </li>
 <li>
 Proficiency writing, reading, and speaking English, including basic spelling, grammar, and punctuation.
 </li>
 <li>
 Strong organizational skills; highly detail-oriented.
 </li>
 <li>
 Excellent communication and customer service skills, both verbal and written.
 </li>
 <li>
 Ability to work under pressure, remain calm, and solve problems quickly.
 </li>
 <li>
 Must meet company requirements for background check, MVR, health screening, and drug test.
 </li>
 <li>
 Knowledge of maritime industry terminology and logistics preferred.
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Physical Requirements
 
 
 
 <ul>
 <li>
 Primarily office-based, with extended periods of sitting at a computer and phone.
 </li>
 <li>
 Must be able to lift and carry up to 50 lbs. occasionally.
 </li>
 <li>
 Occasionally drive company vehicles when needed (Night Dispatchers).
 </li>
 <li>
 Fast-paced and time-sensitive maritime transportation operations.
 </li>
 <li>
 Requires multitasking, high accuracy, and rapid communication.
 </li>
 <li>
 Maintain average/good vision with or without corrective lenses. Must have sufficient vision, hearing, and speech for effective communication and clerical work.
 </li>
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 Walking, climbing, bending, kneeling, and stooping as needed.
 </li>
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 Flexible schedule required, including evenings, weekends, and holidays.
 </li>
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 Requires manual dexterity for data entry and clerical tasks.
 </li>
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 Workdays include early mornings, late evenings, nights, weekends, and holidays.
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 
 The skills, knowledge, and behaviors you need to do the job well.
 
 
 
 <ul>
 <li>
 Communication &ndash; Communicates clearly and professionally under pressure.
 </li>
 <li>
 Customer Service &ndash; Provides courteous, timely assistance to customers and partners.
 </li>
 <li>
 Organization &amp; Accuracy &ndash; Maintains detailed records and handles information efficiently.
 </li>
 <li>
 Problem-Solving-- Quickly interprets information and adjusts schedules as needed.
 </li>
 <li>
 Teamwork &ndash; Works cooperatively across freight, operations, and driver teams.
 </li>
 <li>
 Adaptability &ndash; Responds effectively to shifting workloads, deadlines, and operational needs.
 
 
 
 </li>
 </ul>
 
 Performance Criteria
 
 
 The standards and measurable outcomes that show you&rsquo;re doing the job well.
 
 
 
 <ul>
 <li>
 Dispatching accuracy, timeliness, and documentation meet operational standards.
 </li>
 <li>
 Customer inquiries and issues are resolved promptly with minimal escalation.
 </li>
 <li>
 Communication with drivers and team members is clear, timely, and complete.
 </li>
 <li>
 Demonstrates professionalism and adherence to company core values.
 </li>
 <li>
 Maintains high levels of organization, multitasking ability, and follow-through.
 </li>
 <li>
 Ensures jobs are dispatched efficiently with minimal operational disruptions.
 
 
 
 </li>
 </ul>
 
 Disclaimer Statement:
 
 
 
 This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the company&rsquo;s discretion.
 
 
 
 Equal Employment Opportunity Statement
 
 
 
 Danner&rsquo;s Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We are committed to providing a workplace that is free from discrimination and harassment and where all employees are treated with respect and dignity.
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TWIC Freight Dispatcher/Customer Service Representative- Maritime Transportation

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Danner's Incorporated

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TWIC Freight Dispatcher/Customer Service Representative- Maritime Transportation