Qureos Mentor

DataBank

<div>DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. 
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. 
As a Critical Infrastructure Engineer, you will play a pivotal part in ensuring 100% uptime and reliability across our data center operations. Leveraging your deep experience in facility management and data center operations, you will lead process improvement initiatives, oversee technical implementation, and ensure that our critical systems consistently perform at the highest standards for our customers.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Lead Process Improvement: Develop, implement, and drive best practices, policies, and procedures to optimize facility operations and service delivery.</li><li>
Technical Documentation: Draft and review Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to ensure clarity, compliance, and effectiveness.</li><li>
Project Implementation: Oversee and ensure timely, successful deployment of customer solutions, including preparation and allocation of space, power, and network resources.</li><li>
Technical Presentations: Prepare and deliver technical presentations and status updates on facility systems to internal and external stakeholders.</li><li>
Facilities Management: Oversee the technical and operational aspects of critical facility infrastructure, including power, HVAC, UPS, generators, and mechanical systems, ensuring optimal performance and swift response to incidents.</li><li>
Reporting and Metrics: Produce and maintain monthly reports, operational metrics, and compliance documentation.</li><li>
Customer Integration: Provide advanced technical support during customer integration to ensure seamless implementation of data center solutions.</li><li>
Problem Resolution: Respond rapidly to and resolve facility issues to maintain 100% uptime and reliability.</li><li>
Leadership: Supervise and mentor facility operations staff; foster a culture of operational excellence and continuous improvement.</li><li>
Compliance: Maintain up-to-date knowledge and compliance with regulatory standards, including environmental, safety, ISO 9000 (quality), ISO 14000 (environmental), and OHSAS 18000 (health &amp; safety) standards.</li><li>
Other Duties: Perform additional responsibilities as required to support the success of the facility.</li></ul><h3 class="jobSectionHeader"> 
Qualifications</h3><ul><li>
Minimum 7 years of experience in data center facility operations and management.</li><li>
Proven supervisory and team leadership skills; experience managing technical teams.</li><li>
Bachelors degree in Engineering, Facilities Management, or related field preferred; equivalent training and experience considered.</li><li>
Strong knowledge of mission-critical infrastructure and networking technologies, including UPS, generators, power distribution, mechanical systems, and HVAC.</li><li>
Advanced understanding of industry standards, codes, and procedures, including ISO and OHSAS standards, and environmental/safety regulations.</li><li>
Exceptional written and verbal communication skills, including the ability to draft professional technical documents and deliver effective presentations.</li><li>
Demonstrated ability to multi-task, prioritize, and manage multiple projects and deadlines in a high-availability environment.</li><li>
Proficient in presentation and proposal development.</li><li>
Data center industry experience required.</li></ul><h3 class="jobSectionHeader"> 
Compensation &amp; Benefits</h3><ul><li>
Salary: $115,000 $120,000 (commensurate with experience)</li><li>
Health, Dental, and Vision insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Company-paid Life Insurance</li><li>
401(k) with company matching</li><li>
Paid Time Off (PTO) and Paid Holidays</li></ul> 

 
Brand: DataBank
 
Address: 17222 Von Karman Ave. Irvine, CA - 92614
 
Property Description: SNA1 - 17222 Von Karman Ave. - CA
 
Property Number: SNA1</div>

Critical Infrastructure Engineer

<div>DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. 
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. 
The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards. 
Responsibilities<ul><li>
Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.</li><li>
Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.</li><li>
Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.</li><li>
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.</li><li>
Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.</li><li>
Always maintain facility cleanliness and &quot;Tour Readiness&quot;.</li><li>
Follow DataBank Cabling Standards.</li><li>
Help maintain accurate inventory of work tools, equipment, and devices.</li><li>
Other duties as assigned.</li></ul> 
Qualifications<ul><li>
High school diploma or equivalent</li><li>
Previous NOC/SOC/IOC experience and/or data center experience</li><li>
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits</li><li>
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams</li><li>
0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.</li><li>
Customer Service Skills</li><li>
Cross Team Collaboration</li><li>
Running Cable/Climbing Ladders</li><li>
Be able to handle Critical Infrastructure emergencies</li><li>
Network/Power Monitoring</li><li>
Able to work a rotating schedule</li><li>
Responsibility and dependability are a must</li><li>
Candidates must have reliable transportation</li><li>
Reliable and able to work independently, if necessary</li><li>
Strong written and verbal communication skills</li><li>
Ability to learn quickly and apply new knowledge and skills</li><li>
Assess situations and escalate accordingly, following internal procedures</li><li>
Knowledge of Windows operating systems both pc and server-side</li><li>
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus</li><li>
Must be able to lift a minimum of 50 lbs</li></ul> 
Benefits<ul><li>
Health, Vision and Dental Insurance Packages</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Life Insurance</li><li>
401k with company match</li><li>
Paid Time Off, Volunteer Time Off and Paid Holidays</li><li>
Certification Reimbursement</li></ul> 
#LI-DNI 
 
Brand: DataBank
 
Address: 14922 S Pony Express Rd Riverton, UT - 84065
 
Property Description: SLC2 - S Pony Express - Bluffdale, UT 84065
 
Property Number: SLC2</div>

Data Center Technician 1

<div>DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. 
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. 
The Colocation Engineer will be responsible for engineering functions in support of customer acquisition and installation cabinets, cages, power, backbone communication cables &amp; panels, etc. 
Responsibilities<ul><li>
Support sales and product teams with technical solutions and RFP responses</li><li>
Preliminary design, presentation and evaluation of customer solutions</li><li>
Manage and respond to pre-sales (ICB) requests, including preliminary drawings</li><li>
Work with Operations and Capacity teams to determine sellable space and power at colocation sites</li><li>
Manufacturer selection to solution equipment that meets customer specifications and DataBank standards</li><li>
Create colocation layout drawings and all supporting infrastructure using AutoCAD</li><li>
Create full Scope Of Work packages for signed orders</li><li>
Maintain current as built drawings of all sites in assigned region</li><li>
Update redlined drawings and information received from Proj Mgrs &amp; Operations to keep records of completed work current</li><li>
Other duties as assigned</li></ul> 
Qualifications<ul><li>
Bachelors Degree in engineering field preferred</li><li>
Colocation / Datacenter design experience required</li><li>
Working knowledge of Datacenter infrastructure - Power, Cooling, Security, Communications</li><li>
Excellent verbal and written communication skills; ability to effectively respond, verbally or in writing, to sensitive issues, complex inquiries or complaints</li><li>
Must be detail oriented</li><li>
Works well independently and on a team</li><li>
Requires a high level of commitment to customer service, whether co-workers or clients</li><li>
Expert application software skills including MS Word, MS Excel, AutoCAD, Visio, and Adobe Acrobat</li><li>
Flexible and adapts well to a constantly changing environment</li><li>
Must be able to manage multiple aggressive deadlines</li><li>
Must be able to understand and read construction documents</li><li>
Business minded and able to maintain a commercial focus</li><li>
Travel is a requirement - must have current US driver's license and passport.</li><li>
The employee will be required to meet with customers and internal support teams occasionally to review project scope, participate in site tours and to ensure positive communication is maintained</li></ul> 
Benefits<ul><li>
Health, Vision and Dental Insurance Packages</li><li>
Short-Term and Long-Term Disability?Insurance</li><li>
Life Insurance</li><li>
401k with company match</li><li>
Paid Time Off and Paid Holidays</li></ul>
 
Brand: DataBank
 
Address: 400 S Akard Street Dallas, TX - 75202
 
Property Description: DFW1 - Akard St - Dallas TX
 
Property Number: DFW1</div>

Colocation Engineer (Remote)

Join DataBank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DataBank

ABOUT_COMPANY

Critical Infrastructure Engineer

Data Center Technician 1

Colocation Engineer (Remote)