Qureos Mentor

Datastraw Technologies Pvt Ltd

Company OverviewDatastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialise in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences.Job DescriptionWe&rsquo;re currently looking for a Team Leader who can take full ownership of a team of 12 -15 calling executives responsible for abandoned cart recovery and revenue generation across 3 - 4 leading Shark Tank featured D2C brands.This role demands a hands-on leader, someone who can push performance daily, step in to make calls when needed, maintain strong client relationships, and ensure smooth day-to-day operations.You&rsquo;ll work directly with the Operations Manager and collaborate closely with the client, internal management, and your team to ensure daily revenue and operational goals are met.Responsibilities<ul><li>Lead, motivate, and manage a team of 12&ndash;15 calling agents handling abandoned cart recovery for multiple brands.</li><li>Drive daily, weekly, and monthly revenue targets, ensuring the team consistently achieves performance goals.</li><li>Monitor call quality, conversion ratios, and follow-ups to maintain a high standard of output.</li><li>Step in and personally handle calls when required to guide or set examples for the team.</li><li>Act as the primary point of contact between the client, internal operations team, and agents, ensuring clear communication and timely updates.</li><li>Maintain operational discipline, manage rosters, attendance, shrinkage, and attrition.</li><li>Prepare and share daily performance reports and insights with management and clients.</li><li>Ensure processes and scripts are being followed as per client guidelines.</li><li>Resolve on-ground challenges proactively, whether people, process, or performance related.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience in outbound calling, telesales, or revenue recovery processes.</li><li>At least 1 year of experience leading a sales or calling team (preferred in D2C/ e-commerce domain) would be a plus.</li><li>Proven ability to motivate and manage people, track performance, and drive targets.</li><li>Excellent organizational skills: able to manage multiple brands and priorities simultaneously.</li><li>Hands-on attitude: comfortable stepping into execution whenever needed.</li><li>Must be comfortable working from our office in Ghatkopar (Mumbai).</li></ul>Benefits<ul><li>Opportunity to lead a high-performance team and directly influence brand revenue.</li><li>Exposure to fast-growing D2C brands across industries like skincare, beauty, and health.</li><li>Supportive, collaborative work environment with learning opportunities.</li><li>Learning opportunities in sales leadership, client management, and operational strategy.</li></ul>Note<ul><li>This is a full-time, on-site role (Ghatkopar West, Mumbai).</li><li>Performance-linked incentives are provided quarterly.</li><li>Candidates exploring analytical or non-sales roles are not a fit; we&rsquo;re looking for proven leaders who thrive in action-oriented and sales environments.</li></ul>If &ldquo;getting things done&rdquo; is your mindset and you have a proven track record in sales or team management, this is where you&rsquo;ll thrive.Note: The job description is a general outline and subject to change based on company requirements.Job Types: Full-time, PermanentPay: Up to &#8377;19,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you comfortable working from the office in Ghatkopar West, Mumbai?</li><li>Do you have a personal laptop and a stable home internet connection?</li><li>Do you have experience leading a telesales or outbound calling team? Please share details.</li><li>How many people have you managed in your previous roles?</li><li>Share an example of how you pushed your team to achieve a tough sales target.</li><li>Why do you think you&rsquo;re a good fit for this role at Datastraw? (Please answer in your own words and avoid the use of AI/ ChatGPT)</li></ul>

Sales Team Lead

Join Datastraw Technologies Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Datastraw Technologies Pvt Ltd

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Sales Team Lead