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Datastraw Technologies Pvt Ltd

Team Leader &mdash; Sales &amp; Operations | Datastraw TechnologiesLocation: Ghatkopar West, Mumbai (Hybrid: 5 days in-office, 1 day WFH) Work Schedule: 6 days a week (rotational shift) Compensation: &#8377;25,000&ndash;&#8377;27,000 fixed per month + performance incentivesAbout DatastrawAt Datastraw, we act as a growth engine for startups and fast-growing companies around the world. We combine human expertise with AI-driven processes to help brands streamline sales, customer engagement, and backend operations &mdash; all while keeping people and performance at the heart of what we do.About the RoleWe&rsquo;re looking for a dynamic, people-first Team Leader to manage multiple sales and support processes across clients. You&rsquo;ll be leading a team of 20+ members across 5&ndash;6 processes, ensuring daily targets are met, motivation stays high, and quality remains consistent. This is a role for someone who thrives in fast-paced environments, loves coaching teams, and takes pride in seeing people and processes grow under their leadership.What You&rsquo;ll Do<ul><li>Lead, motivate, and guide a team of 20+ sales and support executives across multiple client processes.</li><li>Track daily, weekly, and monthly targets &mdash; analyze team performance, identify top performers and areas for improvement.</li><li>Drive accountability while maintaining a positive, growth-oriented culture.</li><li>Manage all client-related communication, including performance reviews, updates, and escalations.</li><li>Handle attrition management, training, and upskilling for both new and existing team members.</li><li>Resolve day-to-day operational challenges and team grievances with empathy and efficiency.</li><li>Ensure all processes are running smoothly and in line with client KPIs and expectations.</li></ul>Who You Are<ul><li>A strong people manager who can lead with empathy and clarity.</li><li>2&ndash;3 years of experience managing sales, customer success, or operations teams (BPO/Startup experience preferred).</li><li>Data-driven and proactive &mdash; you love analyzing performance and making improvements.</li><li>Excellent communication and client-handling skills.</li><li>Comfortable working in rotational shifts and a 6-day workweek.</li></ul>Why Join Datastraw?<ul><li>Work with early-stage startups.</li><li>Get hands-on experience across multiple industries and growth processes.</li><li>Opportunity to grow fast &mdash; both personally and professionally.</li><li>Fixed pay + performance incentives + leadership exposure in a growing company.</li></ul>How to Apply: Send your resume and a short note on why you&rsquo;d make a great Team Leader at Datastraw to chandni@datastraw.in with the subject line: Application &ndash; Team Leader (Sales &amp; Operations)Job Types: Full-time, PermanentPay: Up to &#8377;27,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Application Question(s):<ul><li>The role requires 6 days of work a week, with rotational shifts, and 5 days working from the office in Ghatkopar West. Are you comfortable with this arrangement?</li><li>Do you have your own working laptop and stable internet connection to support day-to-day operations?</li><li>How many people have you managed in your previous role(s)?</li><li>Have you led or been part of a sales or outbound calling team before? If yes, please describe your responsibilities.</li><li>Why do you think you&rsquo;d be a great fit for this role at Datastraw? (Please answer in 3&ndash;5 sentences.)</li></ul>Work Location: In person

Team Leader - Operations

Join Datastraw Technologies Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Datastraw Technologies Pvt Ltd

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Team Leader - Operations