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Datavault AI

<div>About Us
Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions.
Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries.
Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.
Job Description
We are seeking a Customer Implementation Manager to own the post-sale implementation/onboarding experience and ensure customers successfully adopt and realize value from our solutions. This role serves as a critical bridge between sales and customer support and sits at the intersection of delivery, enablement, and customer experience&mdash;serving as a strategic partner to clients from contract signature through go-live and early value realization.
You will lead implementations, coordinate cross-functional resources, and empower customer teams through training, documentation, and ongoing enablement. The ideal candidate is highly organized, customer-obsessed, and thrives in translating technical solutions into real-world outcomes.
Key Responsibilities
Customer Implementation &amp; Delivery<ul><li>
Own end-to-end customer implementations from kickoff through go-live and stabilization. Ensure delivery on time, within scope, and aligned to customer success criteria.</li><li>
Develop and manage project plans, timelines, milestones, risks, and dependencies.</li><li>
Act as the primary point of contact during implementation, ensuring clear communication and accountability.</li><li>
Partner with Product, Engineering, Sales, and Support to resolve implementation challenges and drive successful outcomes.</li></ul>
Customer Enablement &amp; Adoption<ul><li>
Design and deliver customer onboarding programs tailored to client goals, maturity, and use cases.</li><li>
Lead enablement activities including training sessions, workshops, demos, and best-practice guidance.</li><li>
Develop and maintain enablement assets such as playbooks, onboarding guides, FAQs, and training materials.</li><li>
Ensure customers understand product capabilities, workflows, and value drivers to accelerate adoption.</li><li>
Identify adoption gaps and proactively recommend enablement strategies to drive usage and outcomes.</li></ul>
Stakeholder &amp; Relationship Management<ul><li>
Build trusted relationships with customer stakeholders, including technical and business users.</li><li>
Translate customer business objectives into implementation and enablement plans.</li><li>
Set clear expectations, manage change, and handle escalations with professionalism and empathy.</li><li>
Partner closely with Customer Success Managers to ensure a smooth transition post-implementation.</li></ul>
Process Improvement &amp; Feedback Loop<ul><li>
Continuously refine implementation and enablement processes to improve efficiency and scalability.</li><li>
Capture customer feedback and implementation learnings to inform product enhancements and roadmap priorities.</li><li>
Contribute to standardization of onboarding and enablement methodologies across customer segments.</li></ul>
Qualifications<ul><li>
5&ndash;7+ years&rsquo; experience in post-sales implementations, client enablement, customer onboarding, technical support, solutions consulting, or sales enablement.</li><li>
Proven and specific experience working with a combination of analytics, data, or cloud-based platforms, High Performance Computing (HPC), Blockchain, SaaS and/or Web 3.0 technology platforms.</li><li>
Strong project management skills with the ability to juggle multiple customers and timelines simultaneously.</li><li>
Excellent communication and presentation skills, with comfort engaging both technical and non-technical audiences.</li><li>
Customer-first mindset with a strong bias toward action and problem-solving.</li><li>
Experience with enterprise or mid-market B2B customers.</li><li>
Experience creating training programs or enablement content.</li></ul>
 What We Offer<ul><li>
Competitive salary and benefits package.</li><li>
A fast-paced, high-impact work environment.</li><li>
Opportunity to work closely with executive leadership.</li><li>
The chance to work with cutting-edge technologies and make a significant impact.</li><li>
A culture of innovation, ownership, and growth.</li></ul></div>

Customer Implementation Manager

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Datavault AI

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Customer Implementation Manager