Abrar Admin

David Roberts Consulting

<div>The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports. ***MUST BE ABLE TO WORK 12P-8P OR 2P-10P, M-F***
Essential Duties and Responsibilities<ul><li>
Process medical claims and invoices in a timely manner.</li><li>
Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.</li><li>
Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Leads when necessary.</li><li>
Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.</li><li>
Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.</li><li>
Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.</li><li>
Work collaboratively with Dispatch Leads and Drivers to update and maintain a list of facility contacts and current drivers.</li><li>
Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Lead or Supervisor or Operations Manager immediately.</li><li>
Track Driver hours to ensure that they stay under drive time protocols, communicating with DL or OM throughout shift.</li><li>
Other duties as assigned by Leadership.</li></ul><ul><li>
High school diploma or equivalent.</li><li>
Proven experience as a dispatcher or in a similar role.</li><li>
Proficient in English (oral and written); active listener with excellent communication skills.</li><li>
Proficiency in MS Office and proprietary software.</li><li>
Tech-savvy, good typing skills, and data entry experience.</li><li>
Outstanding ability to work independently to achieve results. Must originate, plan, adapt and invent to accomplish tasks.</li><li>
Ability to set and maintain priorities when dealing with multiple demands and interruptions.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to multitask, interpreting on-going problems and suggesting possible solutions.</li><li>
Excellent customer service skills.</li></ul></div>

Dispatcher

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David Roberts Consulting

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Dispatcher