Abrar Admin

David S Estock, M.D., P.A.

About usWe are an MDVIP family-centered medical practice focused on wellness, prevention, and personalized care. Our team is compassionate, professional, and deeply committed to delivering exceptional patient experiences. We are seeking a detail-oriented and proactive Medical Office Administrative Assistant to support a busy physician within a membership-based family medicine practice. This individual will play a critical role in coordinating patient care, managing schedules, and ensuring seamless workflow and communication across the care team.Why Join Us? <ul><li>Great work environment &ndash; collaborative, calm, wellness-focused</li><li>No weekends, no holidays</li><li>We end early every Friday &ndash; by 1:00 PM</li><li>Supportive leadership</li><li>Access to IV wellness perks</li></ul>Key Responsibilities:Schedule Management &amp; Provider Support<ul><li>Review and prepare daily provider schedules with relevant notes and documentation</li><li>Proactively support physician and clinical staff by prioritizing labs, imaging, and prior authorizations</li><li>Organize and prepare Annual Wellness folders for physician dictation</li><li>Assist with daily briefing and workflow preparation for optimal patient care delivery</li><li>Track inventory and order office supplies</li><li>Perform other duties as requested by management</li></ul>Member Communication &amp; Outreach<ul><li>Manage incoming phone calls and patient portal messages, triaging to the appropriate team member or provider</li><li>Resolve member complaints or issues in a timely and satisfactory manner.</li><li>Conduct patient outreach for appointment confirmations, no-shows, and follow-up care coordination</li><li>Verify insurances, collect outstanding balances and effectively answer patient inquiries</li></ul>Referral &amp; Authorization Coordination<ul><li>Process, track, and follow up on all specialist referrals and insurance prior authorizations</li><li>Maintain detailed logs in the EMR with dates of submission, approvals, and follow-up actions</li></ul>Documentation &amp; EMR Management<ul><li>Scan/upload, label, and organize external medical records and diagnostic results in the EMR</li><li>Ensure documentation is accurate, HIPAA-compliant, and available for provider review</li><li>Timestamp and update notes related to any changes in the schedule</li></ul>Member Care Coordination (Non-Clinical)<ul><li>Assist patients with lab, imaging, or specialist appointment scheduling</li><li>Track patient compliance with screenings, follow-ups, and care plan instructions</li><li>Assist with other front desk operations as it pertains to member care coordination and satisfaction enhancement</li></ul>Issue Escalation &amp; Compliance<ul><li>Flag urgent follow-up delays or clinical concerns to the RN Practice Manager or provider</li><li>Escalate complex insurance denials and patient concerns appropriately</li><li>Adhere to HIPAA and privacy guidelines across all communication and recordkeeping practices</li><li>Complete all required trainings and attend staff meetings</li></ul>Requirements: - Previous experience in medical front desk required - Excellent communication and interpersonal skills - Proficient in using phone systems and EMR (AthenaHealth experience is a plus) - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively is a must✅ Qualifications:<ul><li>1+ year of experience in a medical office or family practice required</li><li>Familiarity with insurance, prior authorizations, referral and front-desk responsibilities (billing and/or coding experience is a plus)</li><li>Knowledge of electronic health record systems (AthenaHealth is a plus)</li><li>Strong communication and multitasking skills</li><li>Friendly and professional demeanor</li><li>Medical Administrative Assistant certification (CMAA) preferred but not required</li></ul>Job Type: Full-timePay: From $19.00 per hourWork Location: In person

Medical Office Administrative Assistant

Join David S Estock, M.D., P.A. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

David S Estock, M.D., P.A.

About Company

Medical Office Administrative Assistant