Qureos Mentor

DAY TRANSLATIONS

<div>Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. 

Position type: Full-time (40 hours per week) 
Location: Remote (worldwide) 
 
We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge. 
Job Description: 
<ul>
<li>Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion</li>
<li>Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations</li>
<li>Process inbound leads and help Project Managers define the scope of projects</li>
<li>Informs clients about the current status of projects</li>
<li>Forwards information/messages from chat or phone to the appropriate departments</li>
<li>Reports activity in tracking systems and actively communicates with peers on task completion</li>
<li>Adhere to applicable policies and procedures</li>
<li>Documentation and other side tasks assigned</li></ul> 


Requirements:
<ul>
<li>Proven experience in customer support or customer service</li>
<li>Capacity to handle incoming calls from clients during their complete shifts</li>
<li>Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.</li>
<li>Knowledge of the translation industry is a plus, but not required</li>
<li>Excellent cross-cultural and interpersonal communication skills</li>
<li>Strong sense of professionalism and politeness</li></ul> 


To be considered for this position, you&rsquo;ll need to: 
<div>
<ul><li>Submit your application.</li></ul>
<ul><li>Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.</li></ul> 
</div>
Both steps are required to move forward in the evaluation process. 
 
Please note: Candidates may be asked to complete a background check before hiring 
All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.</div>

Customer Support Representative

Join DAY TRANSLATIONS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DAY TRANSLATIONS

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Customer Support Representative