Qureos Mentor

DC Department of Human Resources

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 There is only one city in the country that can say it is the Nation&rsquo;s Capital &ndash; Washington, D.C. Given that distinction, The Metropolitan Police Department is the premiere law enforcement organization in the city. We receive over 22 million visitors a year, have almost 700,000 residents, and 21,000 private business. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees. We are one of the most diverse and highly trained departments in the country. We have the honor of safeguarding and protecting not only our nation&rsquo;s residents, but also people from all over the world.
 
 
 The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits
 
 
 This is an agency-wide position located in the District of Columbia Metropolitan Police Department (MPD). The incumbent serves as the Staff Assistant and carries out daily office activities in a professional manner that exemplifies the values, mission and vision of the Metropolitan Police Department.
 
 
 This Staff Assistant position is covered under the National Association of Government Employees (NAGE) bargaining unit and you may be required to pay an agency fee through direct payroll deductions.
 
 
 
 The Incumbent Will Be Responsible For The Following
 
 
 
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 Manages the daily activities of the office and keeps abreast of current administrative policies, procedures, rules, regulations and requirements to ensure that work is completed using current policy references and that current information is disseminated to the supervisors&rsquo; subordinates.
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 Serves as the liaison between the supervisor and subordinate staff, departmental officials and heads of other agencies. Relays instructions and requirements on behalf of the supervisor, coordinates work assignments and/or efforts to ensure timeliness, thoroughness and compliance with deadlines, regulations, or reporting requirements.
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 Maintains the supervisor's calendar; schedules and cancels daily meetings/appointments. Utilizes electronic mail to contact and arrange conference calls and meetings; schedules meetings with both internal and external sources/agency representatives. Prepares agendas for meetings and researches materials in advance.
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 Develops and places reports and papers in order of importance of the study to facilitate the supervisor's review. Attaches pertinent records and regulations; independently calls upon numerous offices for specialized information needed by the supervisor to make decisions, and prepares brief notes on the salient points. Processes incoming and outgoing correspondence, tracks and prepares correspondence, memorandums and complex reports.
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 Performs an on-going review of administrative and clerical work being done to ensure that the department needs are being met. Identifies unusual problem areas, and makes appropriate recommendations for resolution.
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 Briefs the supervisor and/or staff members as appropriate.
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 Performs data entry and enters and extracts information of various and different sources. Answers the telephone and greets visitors to the office.
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 Maintains and keeps information files current, and destroys obsolete records in accordance with MPD guidelines.
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 Provides procedural and administrative support on special projects; conducts research and prepares a report of findings.
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 Contacts appropriate Departmental officials and/or other government agency representatives to exchange information, obtain facts, or clarify information.
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 Performs a variety of non-recurring assignments, which requires a high degree of technical and administrative skills, confidentiality and knowledge of departmental goals and objectives.
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 Provides administrative processes and procedural guidance to clerical personnel within the immediate office and as appropriate to subordinate offices.
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 Performs other related duties as assigned.
 
 
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 Qualifications
 
 
 
 <ul>
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 Knowledge of the organization, mission and programs of the Metropolitan Police Department.
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 Knowledge of, and the ability to apply office routines and administrative procedures.
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 Knowledge of, and proficient in the use of operating a personal computer (PC), utilizing Microsoft Word, Excel, Access, PowerPoint, etc., and a willingness to learn new technology associated with assigned work tasks.
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 Practical knowledge of basic personnel regulations and budget procedures.
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 Ability to gather, assemble, and analyze facts, draw conclusions and/or devise solutions to administrative problems.
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 Ability to communicate both orally and in writing to convey messages and information; and to compose reports, memoranda, etc.
 
 
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 Licensures, Certifications And Other Requirements
 
 
 
 Some employees may be required to possess and maintain a valid driver&rsquo;s license.
 
 
 
 Education
 
 
 
 High School Diploma or its equivalent is required.
 
 
 
 Work Experience
 
 
 
 Applicants must have at least one year of specialized experience at or equivalent to the CS-07 level in the District of Columbia government. Specialized experience is defined as experience in applying office processes and administrative procedures, communicating both orally and in writing, operating a personal computer and utilizing software applications, and the ability to devise solutions to administrative problems.
 
 
 
 Work Environment
 
 
 
 The work is performed in an office setting.
 
 
 
 Other Significant Factors
 
 
 
 
 Promotion Potential:
 
 Promotion Potential to CS-11
 
 
 This Position Is Deemed As Security Sensitive Pursuant To Chapter 4 Of The D.C. Personnel Regulations, In Addition To The General Suitability Screening And Criminal Background Check (pre-employment And Periodic), Individuals May Be Subject To The Following Checks And Tests
 
 
 <ul>
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 Traffic record check (as applicable);
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 Pre-employment drug and alcohol test (as applicable);
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 Consumer credit check (as applicable);
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 Reasonable suspicion drug and alcohol test;
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 Random drug and alcohol test;
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 Return to duty or follow-up drug and alcohol test; and
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 Post-accident or incident drug and alcohol test.
 
 
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 Some employees may be required to possess and maintain a valid driver&rsquo;s license.
 
 
 The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.
 
 
 Click here to review additional information Employee Disclosure &amp; Information for Applicants
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Staff Assistant

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 Job Summary
 
 
 
 This position is located in The Department of General Services (DGS), Portfolio Division. DGS manages the capital improvement and construction program for District government facilities; real property for District government use; management of space in buildings operated or leased by District government for selling and leasing other District real property; and for providing building services for facilities owned or operated by the District.
 
 
 The Realty Officer serves as a manager in the Portfolio Division, responsible for planning, directing, coordinating and managing real property throughout the District government. Responsible for administering, coordinating and serving as the primary advisor on activities related to the management of real property throughout the District government.
 
 
 
 Major Duties And Responsibilities
 
 
 
 The Realty Officer Administers, coordinates, and serves as the primary advisor on activities related to thenmanagement of real property throughout the District government. Manages and allocates space within assets owned and leased by the District government; identifies and secures non-district owned space, including managing the lease process; manages the disposal of District real property through sale, lease, or other authorized methods; assists District agencies in developing short and long term plans for space needs; works collaboratively with District agencies and the Construction Division to assist in managing the construction and move processes; manages data and informational needs pertaining to real property; and, maintains inventory records for tracking and managing the portfolio.
 
 
 Manages projects necessary to fulfill agency space requests and facility issues. Provides leadership and direction in executing scheduling and team management. Plays key role in the development of a strategic plan, team building, and process re-engineering efforts. Develops project scopes, engages internal and external decision makers, establishes timelines and milestones, and coordinates the participation of all applicable government planners and landlord resources to ensure successful completion of projects, including relocation projects. Serves as principal liaison for the Division and point of contact for all agency leasing and space needs. Coordinates with District government senior managers, and facilities and program staff to understand the impact of program activities on space needs. Engages landlords when they are unresponsive to facility concerns; develops strategic planning for relocations or renewals around lease expiration; manages the Solicitation for Offer (SFO) process when new space must be acquired from the market; coordinates project transition when services are required from the Facilities and/or Construction offices; and negotiates leases and/or disposition of
 
 
 property no longer needed by the client agency.
 
 
 
 Qualifications And Education
 
 
 
 Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform the duties of the position successfully, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
 
 
 
 Licensure and Certifications
 
 
 
 None
 
 
 
 Working Condition/Environment
 
 
 
 Work is typically performed in an office setting. The incumbent maybe required to visit other location from time to time.
 
 
 
 Other Significant Facts
 
 
 
 
 First Screening Date:
 
 Screening every 15 days
 
 
 
 Tour of Duty:
 
 Monday - Friday 8:15am - 4:45pm
 
 
 
 Pay Plan, Series and Grade:
 
 MS -301-15
 
 
 
 Promotion Potential:
 
 No Known Promotion Potential
 
 
 
 Duration of Appointment:
 
 MSS At-Will - This is a Management Supervisory Service (MSS) appointment. Persons appointed to MSS positions do not acquire permanent status, but serve at the pleasure of the appointing personnel authority and may be terminated at any time.
 
 
 
 Collective Bargaining Unit (Union):
 
 This position is not in a collective bargaining unit.
 
 
 
 Area of Consideration:
 
 Open to the Public
 
 
 
 Position Designation:
 
 This position has been designated as
 
 Security-Sensitive
 
 therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
 
 
 
 Residency Requirement:(if applicable)
 
 If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
 
 
 
 EEO Statement:
 
 The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation
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Realty Officer

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 Job Summary
 
 
 
 This position is located in the Case Management Services division of the District of Columbia Department of Corrections (DOC), Central Detention Facility (CDF/DC Jail) and Correctional Treatment Facility (CTF). The DOC facilities serve as points of entry for persons who have been arraigned and committed for incarceration by the Superior Court of the District of Columbia the U.S. District Court, and any detainments under the authority of the U.S. Marshall Service.
 
 
 Case Management Services is responsible for the development of a planned program of institutional activities designed to meet the varied demands, individual needs and abilities of the inmates in DOC custody.
 
 
 
 Duties And Responsibilities
 
 
 
 
 CS-09
 
 
 
 Provides management, guidance, and evaluation of assigned caseload. Conducts intake interviews with newly admitted inmates in assigned area to obtain pertinent data, and to orient inmates to the institutional rules, regulations, procedures and program opportunities. Conducts Risk and Needs assessment in order to help inmates to identify goals they want to achieve; and during incarceration, help inmates connect with relevant community service providers.
 
 
 Gathers information from new inmates within 72 hours of admission in order to conduct classification to determine the custody level of the inmates according to their respective charges. Reclassifies inmates every 90 days to ensure the correct classification/custody level is maintained. Recommends programming identified for pre-release inmates that are designed to assist with readjustment to life in the community. Refers inmates to therapeutic services, including but not limited to, stress management, life skills, substance use and anger management programs, while still incarcerated.
 
 
 
 CS-11
 
 
 
 Develops and implements a planned program of institutional activities designed to meet the varied demands, individual needs, and abilities of an assigned caseload of inmates. Provides management, guidance, and evaluation of assigned caseload. Prepares and when required, presents reports based on observed inmate behavior, conformity to jail policies and procedures, and other evaluative outcomes. Identifies and assesses significant factors or variables in the inmate&rsquo;s history that may have contributed to criminal behavior.
 
 
 Considers and evaluates such factors as educational background, family relationships, socioeconomic factors prior to arrest history, substance abuse and where applicable, physical/mental status, etc. Develops a program designed to meet/challenge the inmate during the period of incarceration, with the goal of rehabilitation in thinking, behavior, and outlook. Makes recommendations annually regarding changes to inmate programs based on the review and reclassification of inmates assigned to caseloads.
 
 
 
 Qualifications And Education
 
 
 
 Degree: Behavioral or social science; or related disciplines appropriate to the position.
 
 
 OR
 
 
 Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
 
 
 OR
 
 
 Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
 
 
 In addition, this position requires Specialized Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
 
 
 
 LICENSES AND CERTIFICATIONS
 
 
 
 None
 
 
 
 WORKING CONDITIONS/ENVIRONMENT
 
 
 
 Work is performed in a Detention Facility office setting.
 
 
 
 Other Significant Facts
 
 
 
 
 Note: This position will be filled at the grade CS-09 or CS-11 level.
 
 
 
 
 Tour of Duty:
 
 Monday - Friday 8:15am to 4:45pm
 
 
 
 Pay Plan, Series and Grade:
 
 CS-0101-9
 
 
 
 Promotion Potential:
 
 Grade 9 has Promotion Potential to Grade 11.
 
 
 Grade 11 has No known Promotion Potential.
 
 
 
 Duration of Appointment:
 
 Career Service-Term Appt.
 
 
 
 Collective Bargaining Unit:
 
 This position may be covered by a collective bargaining agreement.
 
 
 
 Position Designation:
 
 This position is designated as a
 
 Safety Sensitive
 
 position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
 
 
 
 Essential Position Designation:
 
 This position has been designated as
 
 Essential
 
 employee position under the provisions of District Personnel Manual, Chapter 12. As such, individuals in this position may be required in emergency situations to perform crucial duties that are vital to the continuity of medical facilities, public safety, emergency services, and/or other crucial operations. These duties may be performed when the government is closed or when most employees are dismissed early. Employees designated as essential shall be required to be at work regardless of the emergency situation declared.
 
 
 A TB Test is required prior to entry on duty.
 
 
 
 Residency Preference:
 
 When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proof) to show District residency and failure to maintain bona-fide District residency for the seven-year (7) period will result in forfeiture of employment
 
 
 
 EEO Statement:
 
 The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
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Case Manager

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 Job Summary
 
 
 
 This position is located in the Office of Unified Communications (OUC), Non-Emergency Operations Division. OUC consolidates the emergency 911, non-emergency, and 311 call activities from the Metropolitan Police Department (MPD), DC Fire and Emergency Medical Services Department (DCFEMS) and customer service operations which connects residents and visitors to essential government services, numbers, and information.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 Responsible for planning, organizing, controlling, and exercising managerial responsibility on an assigned shift, creating, and implementing standard operating procedures applicable to call center operations. Provides management and oversite to the Call Center Operations supervisors and staff that are responsible for engaging, in answering and processing calls for persons requesting city services, information, and inquiries regarding city programs and or events. Establishes partnerships and build contacts with members of the public, and individuals in other D.C. Government agencies, Council Members, neighboring jurisdictions, and other Communications Divisions. Establishes call center objectives, provides the staff with opportunities to gain additional knowledge of services, and troubleshooting techniques by assessing and recommending relevant trainings that enhance and support the operation.
 
 
 Analyzes call center data and focuses on improving performance and processes to better support customers.
 
 
 Responsible for identifying opportunities for improvement and collaborating with key stakeholders to develop action plans to improve and support implementation of process changes. Tracks and evaluates success of process changes and communicate results of changes to leadership. Monitors staff performance, work operations, and resolves operational problems to ensure unit operates efficiently and effectively to meet performance measures. Ensures that calls for service are answered in a prompt, courteous, professional, and accurate manner. This position makes recommendations for training. Serves as a liaison to District agencies. Duties of this position will also include but are not limited to project management, public relations/community engagement, and technical application insight.
 
 
 
 Specialized experience:
 
 Experience which is directly related to the position which has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
 
 
 Experience in supervising a call center to include call center operations, staffing, technology, and tracking service levels is highly preferred.
 
 
 
 Working Conditions/Environment
 
 
 
 The work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices and training rooms. The work is performed in an office or call floor setting.
 
 
 
 Other Significant Facts
 
 
 
 
 Tour of Duty:
 
 Schedule hours vary. This position is designated as Emergency (essential personnel). The incumbent may be required to either report to work, stay at work or telecommute when the government is closed, when employees are dismissed early, when there is a declared emergency or during a period of non-emergency as the duties performed by this position are critical to continuity of government operations.
 
 
 
 Duration of Appointment:
 
 Management Supervisory Service (at-will)
 
 
 
 Promotion Potential:
 
 No known promotion potential
 
 
 
 Pay Plan, Series and Grade:
 
 MS-0301-13
 
 
 
 Collective Bargaining Unit
 
 : This position is not in the collective bargaining unit.
 
 
 
 Position Designation:
 
 This position has been designated as
 
 Security Sensitive
 
 therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
 
 
 
 Emergency Designation
 
 : This position is designated as Emergency or Essential pursuant to Chapter 12 of the D.C. personnel regulations, Hours of Work, Legal Holidays, and Leave.
 
 
 
 Residency Preference:
 
 When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
 
 
 
 Equal Employment Opportunity:
 
 The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
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311 Call Center Operations Manager

Join DC Department of Human Resources and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DC Department of Human Resources

About Company

Staff Assistant

Realty Officer

Case Manager

311 Call Center Operations Manager