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DCG ONE

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services. Chaotic ABOUT THE ROLE The Digital Press Operator Tier 3 runs any one of the digital presses, including the Ricoh press, HP presses, and the Amiga 52 laminator. In this role, you will interpret print production work-orders to determine the steps needed to produce a wide variety of printing projects. This is an excellent opportunity to work independently and help deliver the highest quality print products and materials. We&rsquo;re looking for someone with experience in digital printing who is reliable, self-motivated, and looking to expand their skill set. If this sounds like you and you possess these qualifications, we encourage you to apply! BENEFITS Paid Time Off Medical, Dental, Vision Life/AD&amp;D Insurance 401 (k) with matching Accident Insurances FSA, HSA 9 Paid Holidays Monthly Cookie Days! RESPONSIBILITIES Independently operate multiple digital press, which includes the Ricoh presses, HP press, and Amiga laminator. Operate and maintain laser etching/engraving equipment in accordance with job specifications and safety standards. Prepare digital files for laser etching, ensuring proper formatting, resolution, and alignment with substrate requirements. Perform regular cleaning, calibration, and preventative maintenance on equipment to ensure optimal performance and longevity. Perform routine maintenance Assists in training/mentoring Tier 1 and 2 operators Review and interpret production work orders. Communicate with other departments and staff members to gather any additional information needed to complete the job. Troubleshoot advanced-level problems and take corrective action, make repairs, and notify supervisors. Communicate information to other shift operators. Identifies and recommends process improvements Work with safety in mind at all times and report any potential unsafe circumstances. Is open and willing to work in other departments if requested. Does other duties as assigned. QUALIFICATIONS 5+ years of experience in digital printing. Demonstrates advanced proficiency on Ricoh and/or HP Presses Advanced color calibration and press profiling Advanced mechanical troubleshooting May be required to complete and pass Public Trust Security Clearance. ESSENTIAL ABILITIES Technical skills Strong verbal and written communication skills Reliability Strong work ethic Teamwork and collaboration Comfort in a fast-paced environment Ability to work on multiple projects at once PHYSICAL REQUIREMENTS While performing the duties of this job, the employee may regularly be required to sit, climb, balance, stoop, kneel, crouch, crawl, or stand for long periods of time. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT This position works on the production floor in an industrial warehouse setting. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud. DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.

DIGITAL PRESS OPERATOR - TIER 3

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services. ABOUT THE ROLE The Customer Success Manager is responsible for building and sustaining client relationships with assigned clients and/or programs by ensuring successful adoption, utilization, and ongoing satisfaction with DCG ONE&rsquo;s products and services. Serving as the primary point of contact for clients and fulfillment services, this role partners closely with interdepartmental teams and balances relationship management with effective problem resolution in a fast-paced production and services environment. If you enjoy building relationships, solving problems, and helping clients succeed, we encourage you to apply! BENEFITS Paid Time Off Medical, Dental, Vision Life/AD&amp;D Insurance 401(k) with matching Accident Insurance FSA, HSA 9 Paid Holidays Monthly Cookie Days! RESPONSIBILITIES Serve as the primary point of contact for assigned clients and manage programs involving fulfillment services following onboarding and implementation. Build and maintain trusted relationships with client stakeholders. Proactively identify risks to client satisfaction and retention, service improvement, and process optimization. Partners with interdepartmental teams and/or leadership to develop and execute mitigation plans. Maintain accurate client records, communications, and activity tracking in CRM and internal systems. Prepare reports, summaries, and insights, including but not limited to client performance, satisfaction, and product inventories. Act as the internal advocate and liaison for the customer, coordinating across production, prepress, data, fulfillment, receiving, technology, and creative teams to manage client requests related to database(s), reporting, order fulfillment, and inventory management. Ensure that the DCG ONE&rsquo;s systems are accurately and efficiently utilized and appropriate to each client, and enter and update the item master. Conduct regular monitoring of order and inventory metrics to ensure that DCG ONE is meeting or exceeding client expectations and contracted service level agreements, and identify changing trends and requirements in the client&rsquo;s business activity. Monitor client usage, service trends, and operational indicators to ensure alignment with expectations and contractual or service-level agreements. Regularly monitors clients&rsquo; online ordering portals to ensure accurate product descriptions, pricing, images, and functionality are current. Work with Application Support teams to coordinate, implement, and troubleshoot all aspects of the client&rsquo;s DCG ONE-hosted technology solutions. Work with carriers and other vendors as needed to resolve order, shipping, or customs issues, and coordinate call tags and support other client initiatives. Partner with Sales and Account Management to support expansions and/or upsell opportunities, as appropriate. Capture all program costs and translate this information to accounting, including fulfillment and assembly activity, program management time, and carrier freight charges for monthly billing. Participate in internal planning meetings, contribute to interdepartmental teams, and assist with cross-coverage support within the Customer Success team. Document and share best practices, learning and development, and updates to strengthen overall team knowledge and delivery consistency. Perform general office duties, including answering the phone and participating in general facility maintenance, as needed. Comply with DCG ONE&rsquo;s environmental policies and tasks. QUALIFICATIONS A minimum of two (2) years' experience in customer success, account management, client services, program coordination, fulfillment support, or related role. Demonstrated ability to manage multiple client relationships, tasks, and/or programs simultaneously in a deadline-driven environment. Strong communication, problem-solving, and stakeholder management skills. Experience working cross-functionally with operational, technical, and/or production teams. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with reporting tools or ticketing systems is preferred. May be required to obtain and maintain a Public Trust Security clearance. ESSENTIAL ABILITIES Customer/Client Focus Excellent Customer Service Skills Strong Written and Oral Communication Skills Problem Solving/Analysis Solution-Oriented Mindset Proactive Follow-Through and Accountability Attention to Detail and Process Discipline Organizational Skills Collaboration and Teamwork Orientation Flexibility PHYSICAL REQUIREMENTS Prolonged sitting and extensive data entry and typing Minimal lifting of office equipment and supplies May be required to frequently lift up to 30 lbs Hand dexterity and strength Flexibility in work hours may be required WORK ENVIRONMENT This position is predominantly held in a clerical environment, but may also need to work on the production floor in an industrial warehouse setting. This job operates in a clerical, office setting. This role routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud. DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer

CUSTOMER SUCCESS MANAGER

Join DCG ONE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DCG ONE

About Company

DIGITAL PRESS OPERATOR - TIER 3

CUSTOMER SUCCESS MANAGER