Qureos Mentor

DDRC Agilus Path Labs Ltd

Qualification : BSc/ Diploma ( Technical )Job Purpose:The Senior Executive- Customer Care acts as a specialized escalation point within the contact centre, handling complex queries, unresolved complaints, critical customer concerns, and coordination with internal departments to ensure swift and satisfactory resolution. This role supports Level 1 agents by providing guidance, quality checks, and back-end coordination to maintain high customer satisfaction and adherence to healthcare standards.Key Responsibilities:<ul><li>Handle escalated calls, emails, and chats from Level 1 agents involving service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns.</li><li>Coordinate with backend teams such as lab operations, home collection units, IT, logistics, and branches to ensure timely resolution of escalations.</li><li>Ensure timely call-backs and resolution TAT adherence for all escalated tickets and patient queries.</li><li>Document all interactions, resolutions, and pending items in the CRM / ticketing system for tracking and analysis.</li><li>Follow up on critical cases including VIP patients, legal cases, and service recovery scenarios.</li><li>Perform quality audits of L1 tickets, identifying areas for improvement and coaching requirements.</li><li>Maintain SOP compliance and suggest process improvements based on frequent issue trends.</li><li>Participate in team huddles, review meetings, and training programs to enhance service delivery.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Senior Executive- Customer Care

&Oslash; Execute marketing campaigns (Prelaunch, Launch and post Launch activities ) and review, report on effectiveness of campaigns&Oslash; Coordinate with Regional Managers for New Marketing Launches&Oslash; Coordinate with promotional vendors for timely delivery and execution of marketing activities&Oslash; Tracking and documentation of marketing campaigns, approval mail&rsquo;s from functional heads&Oslash; Conduct market research to identify new marketing opportunities&Oslash; Maintain strict confidentiality of sensitive information.&Oslash; Any other duties as allocated by higher authorities based on exigencies&gt; Experienced / Fresher&gt; Qualification- UG/ PGJob Type: Full-timePay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Marketing Execuive

&Oslash; Ensure the samples are received on time and in proper condition.&Oslash; Verification of samples with request and bill.&Oslash; Centrifugation of samples.&Oslash; Arranging samples for processing.&Oslash; Document the tests in workbooks.&Oslash; Preparation of samples for testing and loading the samples in the analyzer.&Oslash; Tests to be conducted on time and turnaround time to be maintained for all tests.&Oslash; Entering the results in Labmate.&Oslash; Convey urgent results to hospitals/ labs/ clinics/ doctors by phone/ email/ fax.&Oslash; Maintenance of instruments like calibration, preventive maintenance.&Oslash; Preparation of controls and calibrators.&Oslash; Initiate IQC run as per schedule and take corrective action where ever required in consultation with Sr. technicians and Quality Manager.&Oslash; Assist Senior Technician in maintaining documents and other departmental procedure.&Oslash; Trouble shooting and Maintenance of all analyzers in the department.&Oslash; Receiving kits, reagents, consumables, maintaining stocks, updating the stock register daily in codex and preparing the monthly intends.&gt; Fresher / ExperiencedQualification- DMLT, BSc/ MSc MLT (Dme approved)Job Type: Full-timePay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Lab Technician

1. *Conduct Diagnostic Tests*: Perform ECG, EEG, and TMT tests on patients, ensuring accurate and high-quality results. 2. *Prepare Patients*: Explain test procedures to patients, ensure their comfort and safety, and prepare them for testing. 3. *Operate Equipment*: Operate and maintain ECG, EEG, and TMT equipment, ensuring proper functioning and calibration. 4. *Record and Analyze Results*: Record test results, analyze data, and assist doctors in interpreting findings. 5. *Maintain Patient Records*: Accurately document patient information, test results, and other relevant data. 6. *Collaborate with Healthcare Team*: Work closely with cardiologists, neurologists, and other healthcare professionals to provide comprehensive patient care. 7. *Maintain Equipment and Supplies*: Ensure equipment is properly maintained, and supplies are stocked and readily available. 8. *Stay Updated with Industry Developments*: Participate in ongoing education and training to stay current with advancements in cardiopulmonary technology.Job Type: Full-timePay: &#8377;10,000.00 - &#8377;30,000.00 per monthWork Location: In person

Echo - TMT Technician

<ul><li>Purchase requisition file verification like material codes , vendors are in line and also the actual requirement.</li><li>Custodian of All PR to PO process ( Monthly order process ) with our agreed time line. This including verification of all PR converted to PO as per the actual rate and UOM fixed by the company.</li><li>Supply tracking and ensure timely delivery for all the regions.</li><li>Vendor management and identifying new vendors as an alternative.</li><li>Invoice tracking and reconciling with purchase order raised for the month.</li><li>Process owner of Price change , new material code creation ,extension, Tax updation.</li><li>Stake holder of All material related agreements , material master , vendor master.</li><li>Collaborating with cross functional department like , operations , Quality managers, technical leads to ensure the needs are met.</li></ul>Experience- 5 to 9 yearsJob Type: Full-timePay: &#8377;30,000.00 - &#8377;45,000.00 per monthExperience:<ul><li>total work: 4 years (Preferred)</li></ul>Work Location: In person

Assistant Manager Purchase