Abrar Admin

DeTemple Company

Plumbing/HVAC Dispatcher Job Description The Dispatcher will be responsible for directing and leading requests for service, maintenance, and emergencies. This position is responsible for directing and leading the work of others in their department. The position performs a variety of complicated tasks and is ultimately responsible for driving the work in the field through a force dispatch process. The Dispatcher must have the ability to multi-task in a dynamic environment and maintain a calm and impartial stance in conflict situations.The Dispatchers main objective is to maximize fieldwork productivity and performance, reducing visits by correctly diagnosing user problems and providing effective customer support.Key Responsibilities<ul><li>Receive all customer calls for service department and record significant information related to customer needs and problems.</li><li>Accounts for the scheduled work and maintains knowledge of the status and location of the Technicians throughout the workday to accomplish review of work performed and reschedule or reassign incomplete work.</li><li>Provide Technicians with all relevant information, including but not limited to, service or maintenance issues, currently installed equipment, parts, or supplies needed and other items as needed.</li><li>Monitor the route and status of Technicians to coordinate, adjust, &amp; prioritize their schedule.</li><li>Enter data in computer system and maintain logs and records in customer files, including time entries and other information regarding the calls.</li><li>Receive tasking sheets from the Technicians and update the system to reflect this information, which includes equipment updates, interaction with customers, parts ordered, and time logged.</li><li>Prepare paperwork as needed, warranty claims, etc.</li><li>Ensure work orders are completed as required or return visit is scheduled</li><li>Review open items on job orders: lack of information, cohesive technician summary, lack of documentation for billing, incomplete material-truck stock and POs not used</li><li>Work with Service Manager to ensure urgent items are addressed quickly within 12 hours (emergencies &amp; conflicts)</li><li>Forecasts calls and workloads for staff.</li><li>Handle material ordering needed by service technicians to insure timely completion of dispatched calls. Ordering of material as per company policies and direction.</li><li>Work with Purchasing; returns are noted on job</li><li>Knowledge of union contract</li><li>Provide updates to executive management so they may make the relevant decisions for operations of the Company.</li><li>Other duties as assigned or may be required as situations arise.</li></ul>Qualifications/Skills<ul><li>High school diploma or GED required</li><li>1 year Dispatch experience required</li><li>Tech-savvy with solid proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Exceptional customer service skills with a positive attitude and pleasant, welcoming demeanor</li><li>Basic mechanical aptitude or willingness to learn enough to communicate effectively with customers and technicians</li><li>Knowledge of the specialty tool trade preferred</li><li>Fluent in English with excellent verbal and written communication skills</li><li>Proven ability to stay calm and diffuse tense situations through active listening and empathetic communication</li><li>Strong problem-solving and prioritization skills with a proactive mindset to anticipate needs, manage multiple responsibilities, and ensure timely completion</li><li>Familiarity with industry and the Portland metropolitan area, preferred.</li><li>Strong organizational skills and keen attention to detail</li><li>Reliable transportation and ability to report to the office daily, on time, and ready to work</li><li>Physically able to lift/move office supplies up to 30lbs and sit for extended periods</li><li>Must successfully pass a mandatory background check and drug test</li></ul>Work RemotelyNoJob Type: Full-timePay: $23.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Milwaukie, OR 97222: Relocate before starting work (Required)</li></ul>Work Location: In person

Dispatcher

Join DeTemple Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DeTemple Company

About Company

Dispatcher