Qureos Mentor

DeWinter Group

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 Title:
 
 IT Service Desk Specialist (Tier 1-2)
 
 
 
 Job Type:
 
 Contract
 
 
 
 Contract Length:
 
 Long-term Contract
 
 
 
 Pay Range:
 
 $25-35/hr
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Location:
 
 The Woodlands, TX (Hybrid) | Open to Watsonville, CA for exceptional candidates
 
 
 
 About The Opportunity
 
 
 
 Our client, a leader in the Construction Materials industry, is looking for a skilled
 
 IT Service Desk Specialist (Tier 1-2)
 
 to join their team for a Long-term Contract engagement. This project involves acting as a user advocate to manage the end-to-end incident lifecycle and providing high-volume technical support to a user base of roughly 7,000 employees. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
 
 
 
 Key Responsibilities &amp; Deliverables
 
 
 
 This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
 
 
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 High-Volume Support: Managing and resolving 20+ tickets per day via phone (90% of the role) and remote tools.
 </li>
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 Incident Management: Handling Tier 1-2 issues, including O365 troubleshooting, email incidents, password resets, and hardware break-fix.
 </li>
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 User Lifecycle Management: Executing new user setups, provisioning, and deprovisioning of accounts.
 </li>
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 Team Collaboration: Working within a team handling 50&ndash;200 tickets daily, ensuring all incidents are escalated according to Service Level Agreements (SLAs).
 </li>
 <li>
 AI Integration: Utilizing and supporting modern tools such as ChatGPT and CoPilot Studio to improve efficiency.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience:
 
 
 
 We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
 
 
 <ul>
 <li>
 5+ years of dedicated Service Desk/Help Desk experience.
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 <li>
 Deep expertise in O365 troubleshooting, Active Directory administration, and process documentation. This isn't a learning role&mdash;you need to be a subject matter expert.
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 Demonstrated ability to work autonomously and manage your own time effectively to meet project goals, with a commitment to working a hybrid schedule in The Woodlands, TX (initial onsite training required).
 </li>
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 Exceptional phone presence and the ability to explain technical concepts to non-technical users.
 </li>
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 Familiarity with AI tools (ChatGPT, CoPilot, etc.) to assist in workflow optimization.
 
 
 </li>
 </ul>
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Service Desk

Join DeWinter Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DeWinter Group

About Company

Service Desk