Qureos Mentor

Decaf Dessert & Coffee Lab

Key Responsibilities<ul><li>Floor leadership: Run assigned stations/sections; brief team on menu changes, 86&rsquo;d items, allergens, and specials; allocate side duties and breaks.</li><li>Service excellence: Ensure full sequence of service (greeting, menu presentation, order taking, coursing, table maintenance, check-back, bill presentation) is executed consistently.</li><li>Guest relations &amp; recovery: Anticipate needs, resolve complaints on the spot, and escalate when required; maintain a visible, professional presence on the floor.</li><li>Sales &amp; upselling: Drive average check via suggestive selling (starters, sides, beverages, desserts); promote specials and pairings (wine/coffee/tea).</li><li>Menu knowledge: Maintain expert knowledge of food, beverages, allergens, ingredients, and preparation methods; coach team to the same standard.</li><li>Order accuracy &amp; timing: Coordinate with kitchen/bar to pace courses; monitor ticket times; ensure hot food hot/cold food cold.</li><li>Reservations &amp; seating: Liaise with host to manage the floor plan, waitlist, and table turns; support guest seating for VIPs and large groups.</li><li>Cash &amp; POS controls: Process payments, splits, discounts, and voids per policy; reconcile station cash/POS at shift end; minimize errors.</li><li>Cleanliness &amp; mise en place: Ensure stations, service areas, and side stations are fully set, clean, and stocked before, during, and after service.</li><li>Training &amp; coaching: Mentor new and junior staff, execute on-the-job training, and reinforce SOPs, grooming, and hygiene standards.</li><li>Compliance &amp; safety: Uphold HACCP/food-safety, alcohol service laws, and company HSE guidelines; complete checklists and logs accurately.</li><li>Reporting: Provide shift feedback to management (guest issues, maintenance needs, stock-outs, staff performance).</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Head Waiter

Join Decaf Dessert & Coffee Lab and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Decaf Dessert & Coffee Lab

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Head Waiter