Qureos Mentor

Decagon

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values&mdash;customers are everything, relentless momentum, winner&rsquo;s mindset, and stronger together&mdash;shape how we work and grow as a team.
About the Team
The Insights team builds the product surfaces that help companies understand the conversations their AI agents have with customers. We create tools that uncover customer intents, highlight gaps in agent behavior, analyze voice of customer patterns, and guide teams toward writing better AOPs and improving overall agent quality.
The team owns products like Insights, Watchtower, Suggestions, and AskAI. We focus on clear explanations, intuitive visualizations, and workflows that allow users to understand and act on information quickly.
This product area has a significant opportunity to shape how customers learn from their data and improve their agents.
About the Role
As a Staff Software Engineer on the Insights team, you will play a foundational role in building a new product area from the ground up. You will define technical direction, establish engineering practices, and drive multi-quarter initiatives that shape how customers understand performance, discover new intents, and iterate on AOPs.
This role is ideal for engineers who excel in ambiguous environments and enjoy taking ideas from concept to shipped product. You will work closely with design and PM to validate assumptions, prototype quickly, and learn directly from customer feedback. You will help build the team&rsquo;s culture and set a high standard for product quality.
In this role, you will<ul><li>
Lead the architecture and technical direction for a new insights platform used by CX and product teams</li><li>
Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns</li><li>
Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality</li><li>
Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage</li><li>
Mentor engineers, establish engineering norms, and help grow a high-performing new team</li><li>
Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon</li></ul>
Your background looks something like this<ul><li>
8+ years of engineering experience with meaningful technical leadership</li><li>
A strong track record of building 0 to 1 products or teams</li><li>
Ability to turn ambiguous product ideas into clear technical plans and shipped features</li><li>
Proficiency in Typescript or Python and comfort working across the stack</li><li>
Strong product intuition and experience building user-facing features with clear, actionable insights</li><li>
Experience collaborating with design and PM to iterate quickly and validate ideas</li></ul>
Even better<ul><li>
Experience building analytics products, conversation intelligence tools, or insight generation features</li><li>
Experience working with agent-driven or LLM-powered systems</li><li>
Experience influencing engineering culture and practices across teams</li></ul>
Benefits:<ul><li>
Medical, dental, and vision benefits</li><li>
Take what you need vacation policy</li><li>
Daily lunches, dinners and snacks in the office to keep you at your best</li></ul>
Compensation
$300K &ndash; $385K + Offers Equity
Compensation Range: $250K - $375K</div>

Staff Software Engineer, Insights

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values&mdash;customers are everything, relentless momentum, winner&rsquo;s mindset, and stronger together&mdash;shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the core execution layer that powers every agent interaction. This includes the systems responsible for coordinating model reasoning, evaluating agent behavior, and ensuring that agents behave reliably in real customer environments.
We focus on correctness, reliability, and speed. Our work shapes how Decagon agents plan, decide, and take actions across millions of interactions.
About the Role
As a Staff Software Engineer on the Agent Orchestration team, you will own the long term architecture of Decagon&rsquo;s agent platform. You will lead large, multi quarter initiatives that shape how our orchestration engine works, how it scales, and how engineers across the company build on top of it.
This role is for someone who thrives on technical depth, can influence across teams, and enjoys creating strong, principled systems that last. You will work closely with Research, Infra, Product Engineering, and Agent SWE to define the standards and frameworks that keep Decagon agents reliable and intelligent.
In this role, you will<ul><li>
Own the architecture and evolution of the core execution engine behind Decagon agents</li><li>
Lead design for systems that coordinate complex reasoning and action flows at scale</li><li>
Drive reliability, testing, and observability standards across the orchestration stack</li><li>
Create frameworks that enable safe, fast iteration on agent behavior
</li><li>Mentor senior engineers and help grow the technical culture of Agent Orchestration</li></ul>
Your background looks something like this<ul><li>
8+ years of engineering experience with a strong record of technical leadership</li><li>
Proficiency in Python or Typescript and comfort with asynchronous programming</li><li>
Expertise in distributed systems, concurrency, or large-scale real-time platforms</li><li>
Ability to define long-term architecture and lead complex cross-functional projects</li><li>
Strong instincts around system correctness, reliability, and debuggability</li><li>
Experience mentoring other engineers and raising the technical bar</li></ul>
Even better<ul><li>
Experience designing runtimes, execution engines, or agent frameworks</li><li>
Experience with model driven applications or complex orchestration logic</li><li>
Experience with evaluation or experimentation systems</li><li>
Experience influencing engineering standards across multiple teams</li></ul>
Benefits:<ul><li>
Medical, dental, and vision benefits</li><li>
Take what you need vacation policy</li><li>
Daily lunches, dinners and snacks in the office to keep you at your best</li></ul>
Compensation
$300K &ndash; $385K + Offers Equity
Compensation Range: $250K - $375K</div>

Staff Software Engineer, Agent Orchestration

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values&mdash;customers are everything, relentless momentum, winner&rsquo;s mindset, and stronger together&mdash;shape how we work and grow as a team.
About the Team
The Insights team builds the product surfaces that help companies understand the conversations their AI agents have with customers. We create tools that uncover customer intents, highlight gaps in agent behavior, analyze voice of customer patterns, and guide teams toward writing better AOPs and improving overall agent quality.
The team owns products like Insights, Watchtower, Suggestions, and AskAI. We focus on clear explanations, intuitive visualizations, and workflows that allow users to understand and act on information quickly.
This product area has a significant opportunity to shape how customers learn from their data and improve their agents.
About the Role
As a Senior Software Engineer on the Insights team, you will design and build the user facing tools that turn conversations into meaningful understanding. You will work across backend and frontend surfaces to deliver intuitive experiences that help CX teams, APMs, and product leaders diagnose issues, discover new intents, and understand customer sentiment.
This role is ideal for engineers who love building polished product experiences supported by strong analytical logic. You will solve ambiguous product problems and work closely with design, PM, and Agent Engineering to define how insight generation should feel inside Decagon.
In this role, you will<ul><li>
Build user-facing features that help teams understand customer intents, sentiment, and voice of the customer signals</li><li>
Design intuitive visualizations and workflows that help APMs and CX teams write better AOPs and identify improvement opportunities</li><li>
Create tools that highlight gaps in agent behavior, explain performance issues, and surface actionable recommendations</li><li>
Build product experiences that make it simple to explore conversations and understand why agents behave the way they do</li><li>
Work across the stack to deliver fast, reliable, and polished insights products that customers rely on daily</li></ul>
Your background looks something like this<ul><li>
5+ years of engineering experience building customer-facing products</li><li>
Proficiency with Typescript, Python, and asynchronous programming</li><li>
Strong product sense and ability to solve vague analytical problems</li><li>
Experience creating clear, effective visualizations or UI for complex information</li><li>
Ability to collaborate with PM and Design to drive product direction</li></ul>
Even better<ul><li>
Experience with analytics products, conversation intelligence, or UX for insights</li><li>
Experience working on products that help users understand behavior or improve workflows</li><li>
Experience with LLM applications or agent-driven systems</li></ul>
Benefits:<ul><li>
Medical, dental, and vision benefits</li><li>
Take what you need vacation policy</li><li>
Daily lunches, dinners and snacks in the office to keep you at your best</li></ul>
Compensation
$250K &ndash; $330K + Offers Equity
Compensation Range: $250K - $375K</div>

Senior Software Engineer, Insights

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values&mdash;customers are everything, relentless momentum, winner&rsquo;s mindset, and stronger together&mdash;shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the core execution layer that powers every agent interaction. This includes the systems responsible for coordinating model reasoning, evaluating agent behavior, and ensuring that agents behave reliably in real customer environments.
We focus on correctness, reliability, and speed. Our work shapes how Decagon agents plan, decide, and take actions across millions of interactions.
About the Role
As a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that determine how Decagon agents operate under real world conditions. You will own complex distributed systems challenges and create foundations that help teams improve agent performance, reliability, and quality.
You will have significant autonomy, direct impact, and the ability to shape the architecture behind one of the most advanced agent platforms in the world.
In this role, you will<ul><li>
Build the execution engine that powers intelligent agents at scale</li><li>
Design systems that coordinate model reasoning and actions while staying fast and correct</li><li>
Improve reliability through better testing, observability, and safeguards</li><li>
Build foundations that help teams evaluate and improve agent behavior safely and continuously</li></ul>
Your background looks something like this<ul><li>
5+ years of experience building production systems</li><li>
Proficiency in Python or Typescript and comfort with asynchronous programming</li><li>
Strong debugging skills across complex technical stacks</li><li>
Ability to design reliable distributed systems that handle real world failure modes</li><li>
A track record of owning large technical projects end to end</li></ul>
Even better<ul><li>
Experience with real time or low latency systems</li><li>
Experience with workflow engines, agents, or model driven applications</li><li>
Experience building tooling or infrastructure for other engineers</li><li>
Experience with experimentation or evaluation systems</li></ul>
Benefits:<ul><li>
Medical, dental, and vision benefits</li><li>
Take what you need vacation policy</li><li>
Daily lunches, dinners and snacks in the office to keep you at your best</li></ul>
Compensation
$250K &ndash; $330K + Offers Equity
Compensation Range: $250K - $375K</div>

Senior Software Engineer, Agent Orchestration

Join Decagon and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Decagon

ABOUT_COMPANY

Staff Software Engineer, Insights

Staff Software Engineer, Agent Orchestration

Senior Software Engineer, Insights

Senior Software Engineer, Agent Orchestration