Qureos Mentor

Dee Truffles

Position Summary:The Team Leader (Supervisor) at Dee Truffles Coffee Shop is responsible for overseeing daily operations of the coffee shop, ensuring high-quality beverage preparation and exceptional customer service. This role involves supervising team members, maintaining product quality and consistency, and ensuring the overall smooth functioning of the caf&eacute; in line with company standards.Key Responsibilities:Team Supervision &amp; Leadership<ul><li>Lead and motivate the front-of-house team during shifts.</li><li>Schedule and assign tasks to baristas and service staff.</li><li>Train new staff on coffee preparation, customer service, and safety protocols.</li><li>Provide ongoing feedback and coaching to improve performance.</li><li>Ensure team members follow standard operating procedures and hygiene standards.</li></ul>Operational Excellence<ul><li>Oversee daily opening and closing procedures.</li><li>Monitor coffee preparation and presentation to ensure consistency and quality.</li><li>Ensure cleanliness and maintenance of equipment and the shop floor.</li><li>Monitor inventory levels and assist in ordering supplies when needed.</li><li>Address equipment issues and report to the Store Manager or Maintenance.</li></ul>Customer Experience<ul><li>Deliver a warm, welcoming environment for all customers.</li><li>Resolve customer complaints professionally and efficiently.</li><li>Promote customer loyalty and satisfaction through exceptional service.</li><li>Monitor service speed and flow during peak hours to optimize performance.</li></ul>Sales &amp; Promotion<ul><li>Upsell food and beverage items to increase sales.</li><li>Support in executing promotions, seasonal offerings, and visual merchandising.</li><li>Maintain knowledge of menu items, including ingredients and preparation methods.</li></ul>Health &amp; Safety Compliance<ul><li>Ensure all health and safety standards are maintained (HACCP or local food safety standards).</li><li>Conduct regular checks to comply with cleanliness and hygiene protocols.</li><li>Ensure all team members adhere to food handling and safety regulations.</li></ul>Qualifications:<ul><li>Experience: Minimum 2 years in a barista or coffee shop role, with at least 1 year in a supervisory or leadership position.</li><li>Education: High school diploma or equivalent. Hospitality or F&amp;B training preferred.</li><li>Skills:</li><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of coffee brewing methods, equipment, and trends.</li><li>Ability to handle pressure and multitask during busy hours.</li><li>Basic POS and inventory management skills.</li></ul>Job Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per month

Team Leader/Supervisor - F&B

**Job Overview**:The General Manager is responsible for overseeing all aspects of the company's operations, including staff management, business strategy implementation, budgeting, and achieving financial goals. The GM works to ensure the smooth running of day-to-day business operations, contributing to the overall growth and success of the company. This role specifically requires experience in the **Food &amp; Beverage (F\&amp;B)** industry, as the GM will be leading operations within a food service environment.---### **Key Responsibilities**:1. **Strategic Leadership**:* Develop and implement business strategies to achieve company goals within the F\&amp;B industry.* Provide leadership and direction across various departments, ensuring alignment with corporate objectives.* Identify new business opportunities and oversee market growth strategies.2. **Operational Management**:* Oversee daily operations of the company to ensure efficiency, quality, and productivity in the F\&amp;B sector.* Manage and optimize company resources (people, finances, equipment) to meet industry-specific standards.* Ensure smooth implementation of operational systems and processes relevant to the food service industry.3. **Financial Oversight**:* Develop and manage the annual budget, ensuring cost control, revenue growth, and profitability in line with F\&amp;B benchmarks.* Monitor and report financial performance, including profit and loss analysis, with a focus on food cost, labor cost, and other key industry metrics.* Establish performance metrics and KPIs tailored to F\&amp;B operations.4. **Team Management**:* Lead, mentor, and develop department heads and other key staff members, particularly in F\&amp;B-related roles such as chefs, waitstaff, and front-of-house management.* Ensure employee performance aligns with company objectives and industry standards.* Foster a positive work culture and handle any employee-related issues, ensuring high morale and job satisfaction within the F\&amp;B context.5. **Customer Relations**:* Build and maintain strong relationships with key clients, suppliers, stakeholders, and partners within the F\&amp;B industry.* Address customer concerns and complaints regarding food quality, service, and overall experience to ensure satisfaction and retention.* Ensure the company is delivering high-quality products and services that meet or exceed industry standards.6. **Compliance and Risk Management**:* Ensure compliance with industry regulations, food safety laws, and company policies.* Identify and mitigate risks specific to F\&amp;B operations, such as health and safety concerns, supply chain disruptions, and labor shortages.* Maintain a safe, hygienic, and compliant working environment.7. **Reporting and Analysis**:* Regularly report to the executive team on company performance, goals, and challenges within the context of F\&amp;B operations.* Utilize data and analytics to make informed decisions specific to food service operations.* Provide recommendations for operational improvements based on performance analysis and industry trends.---### **Required Qualifications**:* Bachelor&rsquo;s degree in Business Administration, Management, or related field (Master's degree preferred).* Proven experience as a General Manager or in a senior management position within the **Food &amp; Beverage (F\&amp;B)** industry (typically 5+ years).* Strong understanding of F\&amp;B operations, including kitchen management, service quality, and supply chain logistics.* Strong understanding of corporate finance and performance management principles.* Experience in strategic planning, business development, and brand growth within the F\&amp;B industry.* Excellent leadership, communication, and interpersonal skills.* Ability to build consensus and relationships among executives, partners, and employees.* In-depth knowledge of corporate governance, performance management, and industry regulations.---### **Skills and Competencies**:* **Leadership**: Ability to lead teams effectively, inspire trust, and create a collaborative work environment.* **F\&amp;B Knowledge**: Expertise in managing food service operations, including kitchen staff, front-of-house personnel, and quality control.* **Analytical Thinking**: Strong decision-making skills, with the ability to analyze and synthesize complex business data.* **Problem-Solving**: Ability to handle unexpected challenges and adjust strategies as needed in a fast-paced F\&amp;B environment.* **Communication**: Exceptional verbal and written communication skills to convey ideas clearly to stakeholders.* **Project Management**: Strong organizational and multitasking abilities to manage multiple projects simultaneously, particularly in the F\&amp;B sector.---### **Working Conditions**:* Full-time, with occasional extended hours or travel as required.Job Type: Full-timeJob Types: Full-time, PermanentPay: QAR13,000.00 - QAR15,000.00 per month

General Manager F&B

Join Dee Truffles and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dee Truffles

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Team Leader/Supervisor - F&B

General Manager F&B