Qureos Mentor

DeepHealth

<div>Company Overview 
DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.
Job Summary
The Technical Services Engineer, Europe is responsible for the deployment, integration, and technical support of DeepHealth's AI medical imaging software at customer sites across the European region. Working within the Delivery and Implementation team, this role gathers customer requirements, manages end-to-end software installations, and provides expert technical support to ensure a seamless customer experience. The Technical Services Engineer collaborates closely with development teams, contributes to the continuous improvement of deployment processes and workflows, and plays a key role in enabling customers to get the most from DeepHealth's clinical AI solutions.
. 
Essential Duties and Responsibilities:<ul><li>
Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure.</li><li>
Gather customer requirements and installation environment details to enable smooth and efficient deployments.</li><li>
Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner.</li><li>
Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience.</li><li>
Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required.</li><li>
Collaborate with development teams to ensure seamless deployment and integration of applications.</li><li>
Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency.</li><li>
Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging.</li></ul>
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Minimum Qualifications, Education and Experience:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (required).</li><li>Minimum of 2 years of experience in systems engineering or a similar technical role (required); 5+ years of experience preferred.</li><li>Proficiency in at least one scripting language such as Python, PowerShell, or Bash.</li><li>Solid knowledge of Linux, networking, and security.</li><li>Experience with public/private cloud platforms (GCP preferred), Kubernetes, and container orchestration.</li><li>Linux shell scripting and Linux toolchain installation, upgrade, and maintenance.</li><li>Experience troubleshooting Docker containers.</li><li>Familiarity with CI/CD pipelines and automation tooling including Terraform, Ansible, and ArgoCD.</li><li>Knowledge of monitoring platforms and observability tool stacks (GCP/AWS/Azure).</li><li>Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.</li><li>Excellent problem-solving, analytical, and communication skills; able to work independently and as part of a cross-functional team.</li><li>Proactive approach with the ability to manage multiple concurrent projects.</li><li>Experience with DICOM standards, networking protocols, and medical imaging workflows strongly preferred, including PACS, RIS, modality integrations, and connectivity troubleshooting.</li><li>Fluent in English and Spanish.</li></ul>
Quality Standards
<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul>
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Travel
This position may require occasional travel.
Working Environment
Hybrid/Remote
Accommodations
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary
&euro;55,000 - &euro;70,000 (Netherlands)
&euro;45,000 - &euro;60,000 (Spain)</div>

Technical Services Engineer - Spanish Speaking

<div>Company Overview 
DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.
Job Summary
The Technical Services Engineer, Europe is responsible for the deployment, integration, and technical support of DeepHealth's AI medical imaging software at customer sites across the European region. Working within the Delivery and Implementation team, this role gathers customer requirements, manages end-to-end software installations, and provides expert technical support to ensure a seamless customer experience. The Technical Services Engineer collaborates closely with development teams, contributes to the continuous improvement of deployment processes and workflows, and plays a key role in enabling customers to get the most from DeepHealth's clinical AI solutions.
. 
Essential Duties and Responsibilities:<ul><li>
Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure.</li><li>
Gather customer requirements and installation environment details to enable smooth and efficient deployments.</li><li>
Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner.</li><li>
Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience.</li><li>
Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required.</li><li>
Collaborate with development teams to ensure seamless deployment and integration of applications.</li><li>
Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency.</li><li>
Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging.</li></ul>
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Minimum Qualifications, Education and Experience:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (required).</li><li>Minimum of 2 years of experience in systems engineering or a similar technical role (required); 5+ years of experience preferred.</li><li>Proficiency in at least one scripting language such as Python, PowerShell, or Bash.</li><li>Solid knowledge of Linux, networking, and security.</li><li>Experience with public/private cloud platforms (GCP preferred), Kubernetes, and container orchestration.</li><li>Linux shell scripting and Linux toolchain installation, upgrade, and maintenance.</li><li>Experience troubleshooting Docker containers.</li><li>Familiarity with CI/CD pipelines and automation tooling including Terraform, Ansible, and ArgoCD.</li><li>Knowledge of monitoring platforms and observability tool stacks (GCP/AWS/Azure).</li><li>Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.</li><li>Excellent problem-solving, analytical, and communication skills; able to work independently and as part of a cross-functional team.</li><li>Proactive approach with the ability to manage multiple concurrent projects.</li><li>Experience with DICOM standards, networking protocols, and medical imaging workflows strongly preferred, including PACS, RIS, modality integrations, and connectivity troubleshooting.</li><li>Fluent in English and German.</li></ul>
Quality Standards
<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul>
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Travel
This position may require occasional travel.
Working Environment
Hybrid/Remote
Accommodations
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary
&euro;55,000 - &euro;75,000</div>

Technical Services Engineer - German Speaking

<div>Job Summary
The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. 
Expanded Essential Duties and Responsibilities<ul><li>
Serve as the primary Clinical AI product line technical support resource.</li><li>
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.</li><li>
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.</li><li>
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.</li><li>
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.</li><li>
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.</li><li>
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.</li><li>
Ensure compliance with healthcare regulatory standards and internal IT policies.</li><li>
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.</li><li>
Deliver product and service training to administrators, service-level users, and customers as needed.</li><li>
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.</li><li>
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.</li><li>
Integrate and support solutions within public cloud environments and DeepHealth platforms.</li><li>
Design, implement, document, and support technical solutions that meet customer and organizational requirements.</li><li>
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.</li><li>
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.</li><li>
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.</li></ul> 
Minimum Qualifications, Education, and Experience<ul><li>
Bachelor&rsquo;s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.</li><li>
Minimum of 5 years of experience in IT support roles.</li><li>
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.</li><li>
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).</li><li>
Strong Linux system administration and command-line experience.</li><li>
Experience with MSSQL database management and relational database technologies.</li><li>
Strong understanding of networking concepts, troubleshooting, and infrastructure support.</li><li>
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.</li><li>
Proven experience troubleshooting complex software applications and healthcare technology solutions.</li><li>
Experience with public cloud environments and cloud-based integrations.</li><li>
Familiarity with scripting, data serialization, and reporting tools such as SSRS.</li><li>
Strong troubleshooting, analytical thinking, and critical problem-solving skills.</li><li>
Experience using ticketing systems and ITIL-based support processes.</li><li>
Strong customer service, relationship management, and call center support experience.</li><li>
Excellent written and verbal communication skills with both technical and non-technical audiences.</li><li>
Ability to manage multiple priorities and work effectively under pressure.</li><li>
Ability to collaborate effectively across cross-functional technical and business teams.</li><li>
Flexibility to work varied schedules and participate in on-call rotations as required.</li><li>
Strong understanding of PC/server hardware platforms and general IT infrastructure.</li><li>
Professional communication and interpersonal skills required for internal and external customer interactions.</li></ul> 
Preferred Qualifications<ul><li>
CCNA or CCNP certification.</li><li>
CompTIA Linux+, RHCA, or RHCT certification.</li><li>
Radiology workflow experience.</li><li>
Experience in healthcare or clinical IT environments.</li><li>
Advanced knowledge of healthcare imaging and workflow technologies.</li></ul> 
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Quality Standards<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul> 
Travel
This position may require occasional travel. 
Working Environment
Remote 
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.</div>

Technical Support Engineer Associate

Join DeepHealth and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DeepHealth

About Company

Technical Services Engineer - Spanish Speaking

Technical Services Engineer - German Speaking

Technical Support Engineer Associate